Configuring The Auto Attendant - AT&T Syn248 SB35010 Installation And Configuration Manual

Syn248 Installation and Configuration Guide

Configuring the Auto Attendant

The Auto Attendant automatically answers unanswered external calls when it is set as a
Call Foward–No Answer destination on the Phone Line CFNA page. See
Phone Line CFNA" on page
hear the Auto Attendant menu, which tells them how to use a touch-tone telephone to
reach the appropriate person, operator, or extension mailbox.
There are three Auto Attendant menus available — the Default menu, a Day Menu, and a
Night Menu. The Default menu instructs callers to "Enter the extension number or enter
0 for the operator." You can select the current active Auto Attendant menu using the
Deskset that is set as the Operator extension (see
on page
You can configure the Day Menu and Night Menu with your own voice greetings and
key-press commands. You cannot customize the Default menu.
Customizing the Auto Attendant Day and Night Menus
Auto Attendant menus consist of the recordings that the callers hear and lists of actions
they can take. To customize the Day and Night menus, plan what you want callers to be
able to do. In preparation for recording, write down the greeting and instructions you
want callers to hear when they reach each menu. See
on page
System Configuration
53. When calls are forwarded to the Auto Attendant, callers
46).
45.
"Setting the Current Auto-Attendant"
"Auto Attendant Voice Prompts"
42
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