Auto Attendant Overview; Recording User Name - AT&T SB67030 System Installation Manual

Auto Attendant Overview

Use the Auto Attendant to automatically answer incoming calls. Depending on your system setup, your callers hear an opening
menu providing instructions that allow them to use a touch-tone® telephone to reach the appropriate person, ring group,
Company Directory, or operator. This menu can be different at different times of the day (day, night, and lunch). If you disable the
Auto Attendant, all incoming calls ring only at the operator extension, which defaults to Extension 200.
Here is an example of what callers might hear when they call during the day:
"This is the Widget Company. If you know your party's extension, dial it now. For a list of salespeople, press 1. For customer
service, press 3. To hear a recording of our hours, press 9. To hear our company directory, press 0."

Recording User Name

To have the system announce a user's name to callers accessing the Company Directory, each user's name must be recorded for
every Deskset in the system. If no name is recorded, the system announces the extension number. To record the name at each
Deskset:
1. Press MENU.
2. Press 2 (User Settings).
3. Press 4 (Name Recording).
4. Press 2 (Play/Rec Personal Name).
5. Press and speak the user's name into the telephone microphone and then press
6. Press .
7. Press .
Callers can use the dial pad to "spell" the users' names as they have been entered in the Display Name fields on "Extension Basic
Settings" on page 26.
AT&T SB67010/AT&T SB67030 Installation Guide 19
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Web User Interface (WEBUI) Overview