If You Need Service Or Assistance - Whirlpool ETl2CC Use & Care Manual

If you need service or assistance,
we suggest you follow these five steps:
l. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your refrigerator will not operate:
l
Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 4.)
l
Have you checked your home's main fuses or
circuit breaker box?
l
Is the Temperature Control turned on?
if there is a raffling or jingling noise, or other
unfamiliar sound:
l
Is something on top or behind the refrigerator
making noise when the refrigerator is running?
if there is water in the defrost pan:
l
In hot, muggy weather, this is normal. The pan
can even be half full. Make sure the re-
frigerator is level so the pan doesn't overflow?
if the light does not work:
l
Have you checked your home's main fuses or
circuit breaker box?
l
is the power supply cord plugged into a live
circuit with the proper voltage? (See page 4.)
if a bulb is burned out:
l
See instructions for changing the light bulb on
page 5. Use appliance bulbs only.
if the motor seems to run too much:
l
Is the condenser, behind the refrigerator, free
from dust and lint?
l
On hot days; or if the room is warm, the motor
naturally runs longer.
l
If the door has been opened a lot, or if a large
amount of food has been put in, the motor will
run longer to cool down the interior.
Remember: Motor running time depends on
different things: number of door openings,
amount of food stored, temperature of the room,
setting of the controls.
And, your new refrigerator may be largerthan
your old one so it has more space to be cooled.
It also has a regular freezer instead of a frozen
food compartment. Ail this means better
refrigeration and may require more running
time than your old one.
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service assist-
ance telephone number. Dial free from any-
where in the U.S.:
l-BOO-25313Ol
14
and talk with one of our trained Consultants. The
Consultants can instruct you in how to obtain satis-
factory operation from your appliance or, if serv-
ice is necessary, recommend a qualified service
company in your area.
3.
If you need service?..
Whirlpool has a nationwide net-
work of franchised TECH-CARE@
service companies. TECH-CARE
service technicians are trained to
fulfill the product warranty and
provide after-warranty service, anywhere in the
United States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance tele-
phone number (see Step 2) or look in your tele-
phone directory Yellow Pages under:
WASHlNC MAC"lNES, DRYERS
L IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISE0 TECH-CARE SERVICE
SERVK'E ('OMF!!N,ES
YYZSERVICE CO
123 MAPLE
999-9999
4. If you have a problem:..
Call our COOL-LINE service assistance tele-
phone numbe? (see Step 2) and talk with one of our
Consultants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP"
replacement parts?..
FSP@ is a registered trademark of Whirlpool Cor-
poration for quality parts. Look for this symbol of
quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
*If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.