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If You Need Service Or Assistance - Whirlpool ET20AK Use & Care Manual

No-frost refrigerator-freezer
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If you need service or assistance,
we' suggest you follow these five steps:
1, Before calling for assistance...
t'eiformance
problems
often
result from little things
+'.>:A can find and fix yourse!f
without
tools of any kind
Ii your refrigerator
will not operate:
* 's the electric
cord
plugged
Into a live circuit
with
sroper
voltage?
[See page
4.)
= rluve
you checked
your home's
main fuses or circuit
oreaker
box?
l
:s the Refrigerator
Control
ON7
If there
is a rattling
or jingling
noise
or unfamiliar
sounds:
l
Is something
on top or behlnd
the refrigerator
making
.1oIse when the refrigerator
is running?
* New
features
on your
new
refrigerator
make
new
>ounds
You may be hearing
air flowing
from the fans,
Timer clicks
for the defrosting
cycle,
or defrost
water
lralnlng
in the defrost
pan
If your ice maker
will not operate:
l
Yas the freezer
had enough
time to get cold?
With a
'lew refrigerator,
this might take overnight
* 1s The signal
arm ON. .In the down
position7
= is the water valve turned
on? Is water getting
to the ice
maker?
If there is water
in the defrost
pan:
l
Thts is normal
in hot, muggy
weather.
The pan
can
even be half full. Make sure the refrigerator
is level so
the pan does not overflow.
If the light does not work:
0 Have you checked
your home's
main fuses or circuit
breaker
box7
l
Is the power
supply
cord
plugged
into a live circuit
with the proper
voltage?
(See page
4.)
If a bulb is burned
out:
* 5ee Instructions
for changing
light bulbs
on page
8.
:ise appliance
bulbs only
If the motor
seems
to run too much:
* 1: the condenser
free of dusr and lint?
l
Gin hot days, or if the room IS 'warm, the motor naturally
r.~ns ionger.
* I' +*e door has been opened
a lot, or if a large amount
,; i Food has been
put In the motor
will run longer
to
cool
down
the interior
Remember:
Motor running
time depends
on different
'hilgs,
number
of door
openings,
amount
of food
5toted
temoerature
of the room, setting
of the controls,
koar iew
refrigerator
may
be larger
than
your old
-nc so I? has more space
to be cooled.
It also has a
egular
freezer
instead
of a frozen
food compartment.
qii this means
better
refrigeration
and
may
require
'ncre
running
time than your old one,
2. If you need assistance?..
Call Whirlpool
COOL-LINE
* service
assistance
tele-
phone
number.
Dial free from anywhere
in the U.S.:
1-800-253-1301
and talk with one of our trained
Consultants.
The COn-
sultants
can
instruct
you in how to obtain
satisfactory
operation
from your appliance
or, if service
is neces-
sary, recommend
a qualified
service
company
in your
area.
3.
If you need service?..
4-P
whi+l
LY
01
Whirlpool
has a nationwide
network
1 of franchised
TECH-CARE"
service
, companies.
TECH-CARE
service
TE&/-CA,QE
technicians
are trained
to fulfill the
F!NCH~SEDSERV~CE~J
product
warranty
and provide
after-
warranty
service,
anywhere
in the United
States. To lo-
cate
TECH-CARE service
in your area,
call
our COOL-
LINE service
assistance
telephone
number
(see Step 2)
or look in yourtelephone
directory
Yellow Pages under:
Call
our COOL-LINE
service
assistance
telephone
number
(see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert
Stanley
Division
Vice
President
Whirlpool
Corporation
2000 M-63
Benton
Harbor,
MI 49022
5.
If you need FSP':
replacement
parts?..
FSP" is a registered
trademark
of Whirlpool
Corpora-
tion for quality
parts.
Look for this symbol
of quality
whenever
you
need
a replacement
port
for your
Whirlpool
appliance.
FSP replacement
parts
will fit
right and
work
right, because
they
are made
to the
same exacting
specifications
used to build every
new
Whirlpool
appliance.
To locate
FSP replacement
parts in your area, refer to
Step 3 above
or call the Whirlpool
COOL-LINE service
assistance
number
in Step 2.
*If
you
must call
or write,
please
provide:
model
number,
serial number,
date of purchase,
and a com-
plete
description
of the problem.
This information
is
needed
in order to better
respond
to your request
for
assistance.

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