If You Need Service Or Assistance; Assistance - Whirlpool ET18JK Use & Care Manual

If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind
If your refrigerator will not operate:
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Is the power supply cord plugged Into a live circuit
with the proper voltage' (See page 4 )
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Have you checked your home's main fuses or clrcutt
breaker box?
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Is the Refrigerator Control turned ON'
If there is a rattling or jingling noise, or other un-
familiar sounds:
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Is something on top or behind the refrigerator mak-
ing noise when the refrigerator IS running'
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New features on your new refrigerator make new
sounds You may be hearing air flowing from the
fans, timer cltcks for the defrosting cycle, defrost
water draining into the defrost pan.
If your ice maker will not operate:
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Has the freezer had enough time to get cold? With a
new refrrgerator, this might take overnight
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Is the signal arm ON.. in the down position?
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Is the water valve turned on? Is water getting to the
ice maker?
If there is water in the defrost pan:
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In hot, muggy weather, this IS normal The pan con
even be half full. Make sure the refrigerator is level so
the pan doesn't overflow
If the light does not work:
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Hove you checked your home's man fuses or circuit
breaker box?
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Is the power supply cord plugged Into a live clrcurt
with the proper voltage? (See page 4.)
If a bulb is burned out:
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See instructions for changing light bulbs on page 6
Use appliance bulbs only
If the motor seems to run too much:
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Is the condenser, behind the refrigerator, free of dust
and Irnt?
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On hot days, or If the room
IS
warm, the motor natu-
rally runs longer
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If the door has been opened a lot, or if a large
amount of food has been put In, the motor will run
longer to cool down the interior
Remember:
Motor running time depends on dlf-
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls
And, your new refrrgerator may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food cornpar+
ment. All this means better refrigeration and may re-
quire more running time than your old one
2. If you need assistance*...
Call Whirlpool COOL-LINE" service assistance
telephone number. Dial free from:
Continental U.S. . . . . . . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska 6 Hawaii . . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The Con-
sultant can rnstruct you in how to obtain satisfactory
operation from your appliance or, if service IS neces-
sary, recommend a qualified servrce company in
your area
3.
If you need service*...
7m#CARE
FRANCHISED SERVICE
Whirlpool has a na-
tionwide network of
franchised TECH-CARE"
Service Companies.
TECH-CARE service
technrcrans are trarned
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States To locate TECH-
CARE service in your area, call our COOL-LINE sewice
assistance telephone number [see Step 2) or look in
your telephone directory Yellow Pages under.
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR- SERVICE 6 REPAIR
OR
MAJOR- REPAIRING 6 PARTS
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISEDTECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SERVICE CO.WPA,h'lE
SERVICE COMPANIES
KY2 SERVICE CO XYZ SERVICE CO
123 Mapie 999 9999 123 Maple. 999.9999
OR
WASHING MACHINES.DRYERS
6 IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple 999.9999
4. If you have a problem*...
Call our COOL-LINE service asslstance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, wrote to
Mr Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US33. North
Benton Harbor, MI 49022
*If you must call or write, please provide: model
number, serral number, dote of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
0
FSP 15 o registered trademark of WhIrlpool
Corporoilon for quality parts Look for this symbol
of quolItv whenever You need o replacement porl
FSP
for your Whirlpool appliance FSP replacement
parts WIII fit right and work right because they are
8
made to the some exoctlng speclflcot~ons used
to build every new WhIrlpool oppllance