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If you need service or assistance,
we suggest you follow these four steps:
1
l
Before caning for as& tance . . .
2
l
Ifyou need assistance". . .
-,
Performance
problems
often result from
little things you can find and fix yourself
with-
out tools of any kind.
If nothing
operates:
l
Is the range correctly
wired to a live circuit
with the proper
voltage?
(See Installation
Instructions.)
l
Have you checked
the main fuse or circuit-
breaker
box?
Call the Whirlpool
COOL-LiNEF
service
as-
sistance
telephone
number.
Dial free from:
Continental
U.S. . . . . . . . . (800) 253-1301
Michigan
. . . . . . . . . . . . . . . . (800) 632-2243
Alaska
& Hawaii
. . . . . . . . (800)253-1121
and talk with one of our trained
Consultants.
The Consultant
can instruct you in how to ob-
tain satisfactory
operation
from your
appli-
ance
or, if service
is necessary,
recommend
a
qualified
service
company
in your area.
If the oven will not operate:
l
Is the Oven Selector turned to a setting (BAKE
or BROIL, but not TIMED BAKE]?
l
Is the Oven Temperature
Control turned to a
temperature
setting?
If surface
units will not operate:
0 Have you checked
the main fuse or circuit-
breaker
box?
l
Are surface
units plugged
In all the way?
l
Do the control
knobs turn?
3
l
If you need service * . . .
Whirlpool
has a
nationwide
net-
vice
Companies.
TECH-CARE service
technicians
are
If surface
unit control
knob or knobs will not
turn:
l
Did you push In before trying to turn?
If the Self-Cleaning
Cycle
will not operate:
l
Are the Oven Selector
and the Oven Temper-
ature Control set to "CLEAN?"
l
Does the Start Time Dial show the correct
time
of day?
l
Is the Stop Time Dial set ahead
to the time
you want the cleaning
cycle
to stop?
l
Is the Lock Lever all the way to the right? (The
Clean
Light will come
on.)
If cooking
resutts aren't
what you expect:
l
Is the range
level?
l
Are you using pans recommended
in the
Cooklng
Guide?
trained
to fulfill the
product
warranty
and
provide
after-
warranty
service,
anywhere
in the
United
States. To locate
TECH-CARE service
in your
area,
call
our COOL-LINE
service
assistance
telephone
number
(see Step 2) or look in your
telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-SERVICE
h REPAIR
MAJOR-REPAIRING
& PARTS
WHIRLPOOLAPPLIANCES
OR
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH-CARESERVICE
FRANCHISED TECH-CARE SERVICE
.Sb Rl'l('E
l?OMP'4.~IFS
.SERVI('fi
('0MPANIE.S
XYZSERVlCECO
XYZSERVICECO
123 Maple
999.9999
123 Maple
999-9999
OR
WASHING
MACHINES,
DRYERS
I IRONERS-SERVICING
8
l
If baking,
have you allowed
1'~; to 2 inches
(4-5 cm] on all sides of the pans for air
circulation?
WHIRLPOOLAPPLIANCES
l
Does the oven temperature
seem too low or
too high? (See page
5 to reset the Oven
Temperature
Control.)
l
Have you preheated
the oven as the recipe
calls for?
FRANCHISEDTECH-CARESERVICE
SER \'ICE
UlMPASIE.5
XYZSERVICE CO
123 Maple
999.9999
4
l
If you have a problem * . . .
l
Are the pans the size called
for in the recipe?
l
Are you following
a tested recipe
from a
reliable
source?
l
Do the cooking
utensils have smooth, flat
bottoms?
l
Do the cooking
utensils fit the surface
unit
being
used?
See the Cooking
Guide for more information
on cooking
problems
and how to solve them.
Call our COOL-LINE service
assistance
tele-
phone
number
[see Step 2) and talk with one
of our Consultants,
or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool
Corporation
Administrative
Center
2000 Us23 North
Benton Harbor, MI 49022
.If you must call orwrite,
please
provide:
model
number,
serial number,
date of purchase,
and
a complete
description
of the problem.
This
information
is needed
in order
to better
re-
spond
to your request
for assistance.
15
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