Table of Contents
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Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 -
Local configuration menus
• Appendix 2 -
VNC viewer connection options
• Appendix 3 -
VNC viewer window options
• Appendix 4 -
Browser viewer options
• Appendix 5 -
Remote configuration menus
• Appendix 6 -
Addresses, masks and ports
• Appendix 7 -
Cable specifications
Hotkey sequence codes
• Appendix 8 -
Supported video modes
• Appendix 9 -
Safety information
•
•
Warranty
•
End user licence agreement
•
Radio frequency energy statements
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
files.
• Email – support@adder.com
• Fax
in the UK:
0 00
in the US:
+
• Phone
in the UK:
0 00
in the US:
+
Troubleshooting
Remote network users are unable to contact the iPEPS
• Check that the correct address is being used by the remote users.
• Check the
network
settings. Check that the users network address has not
been excluded in the
IP access control
• If the iPEPS is situated behind a firewall, check that the relevant ports are
being allowed
through the firewall
• Check the
end panel
indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
•
Recalibrate the
mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version
admin user has been configured on the iPEPS.
section.
and are being correctly routed.
(download a new
one) or only the
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Table of Contents
Need help?
Do you have a question about the AdderLink iPEPS and is the answer not in the manual?
Questions and answers