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Epson L565 Service Manual

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SERVICE MANUAL
Color Inkjet Printer
L565/L566
CONFIDENTIAL
SEMF14-012

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Summary of Contents for Epson L565

  • Page 1 SERVICE MANUAL Color Inkjet Printer L565/L566 CONFIDENTIAL SEMF14-012...
  • Page 2 SEIKO EPSON would greatly appreciate being informed of them. The contents of this manual are subject to change without notice. The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
  • Page 3 Strictly observe the following cautions. Failure to comply may lead to personal injury or damage of the product. 1. Repairs on Epson product should be performed only by an Epson certified repair technician. 2. No work should be performed on this product by persons unfamiliar with basic safety knowledge required for electrician.
  • Page 4 7. In order to protect sensitive microprocessors and circuitry, use static discharge equipment, such as anti-static wrist straps, when accessing internal components. 8. Do not tilt this product immediately after initial ink charge, especially after performing the ink charge several times.
  • Page 5: Chapter 1 Troubleshooting

    About This Manual This manual, consists of the following chapters, is intended for repair service personnel and includes information necessary for properly performing maintenance and servicing the product. CHAPTER 1. TROUBLESHOOTING Describes the step-by-step procedures for the troubleshooting. CHAPTER 2. DISASSEMBLY / REASSEMBLY Describes the disassembly/reassembly procedures for main parts/units of the product, and provides the standard operation time for servicing the product.
  • Page 6 Revision Status Revision Date of Issue Description January 9, 2015 First Release Confidential...
  • Page 7: Table Of Contents

    L565/L566 Series Revision A Contents Chapter 1 Troubleshooting 1.1 Troubleshooting................................. 9 1.1.1 Troubleshooting Workflow ..........................9 1.2 Power-On Sequence ..............................11 1.3 Fatal Error Code List............................... 13 1.3.1 Displaying the Fatal Error Code........................13 1.3.2 Printer Fatal Error Code ..........................14 Chapter 2 Disassembly/Reassembly 2.1 Overview .................................
  • Page 8 CHAPTER 1 TROUBLESHOOTING Confidential...
  • Page 9: Troubleshooting

    The following page describes the troubleshooting workflow. Follow the flow when troubleshooting problems. In this chapter, the product names are called as follows: • L565/L566 Series:L565/L566 This flowchart is compiled based on the following contents. • Our experience regarding the quality problem.
  • Page 10 • Deterioration of Pickup Roller • Paper loading timing [Major Occurrence Timing] than the theoretical length driver.) • Contamination of Printhead • Recommendation of EPSON • Deterioration of ADF Pad Assy • Paper eject timing • Paper loading timing specified in the driver.) cover...
  • Page 11: Power-On Sequence

    L565/L566 Series Revision A 1.2 Power-On Sequence This section describes the power-on sequences in two conditions. The preconditions are as follows. Condition 1: Normal power-on sequence (See Table 1-1.) Turning on the printer after turning it off without an error.
  • Page 12 L565/L566 Series Revision A Condition 2: Power-on sequence after recovering from a paper jam error (See Table 1-2.) Turning on the printer after turning it off with a paper jam fatal error. There still remains paper on the paper path out of the detecting area of the PE Sensor.
  • Page 13: Fatal Error Code List

    L565/L566 Series Revision A 1.3 Fatal Error Code List This section describes how to check the fatal error code, description, and the possible causes. 1.3.1 Displaying the Fatal Error Code The fatal error code is stored in the EEPROM on the Main Board and can be read out using the Adjustment Program.
  • Page 14: Printer Fatal Error Code

    L565/L566 Series Revision A 1.3.2 Printer Fatal Error Code This section describes the fatal error code and the possible cause for this product. Table 1-3. Fatal Error List (Printer) Error Error type Error name Possible cause code • CIS Unit failure •...
  • Page 15 L565/L566 Series Revision A Table 1-3. Fatal Error List (Printer) Error Error type Error name Possible cause code 0x9C X-Hot detect error (pre printing) • Printhead failure 0x9D X-Hot detect error (after flushing) • Main Board failure 0x9E Head temperature error...
  • Page 16 L565/L566 Series Revision A Table 1-3. Fatal Error List (Printer) Error Error type Error name Possible cause code • PF Encoder failure (contaminated/detached scale, Encoder Board failure) 0xF3 PF PID reverse error • Slipping gears have occurred around the PF Motor gears.
  • Page 17: Chapter 2 Disassembly/Reassembly

    CHAPTER 2 DISASSEMBLY/REASSEMBLY Confidential...
  • Page 18: Overview

    Flathead Precision screwdriver #1 Tweezers Longnose pliers Acetate tape 1003963 Note 1: Some of the tools listed above are commercially available. 2: EPSON provides the tools listed with EPSON part code. 2.1.2 Jigs Name Quantity EPSON Part Code Spring hook jig* Can be made with a commercial item See "...
  • Page 19: Locations Of The Parts/Units

    L565/L566 Series Revision A 2.1.3 Locations of the Parts/Units This section shows the locations of the main parts/units of this product. The parts/units which can not be seen in the following pictures are indicated in dotted lines Exterior parts Front...
  • Page 20 L565/L566 Series Revision A Printer mechanism Name Name CR Driven Pulley Assy (p38) CR Unit (p42) CR Scale (p38) PF Roller Unit (p42) CR Timing Belt (p42) Star Wheel Holder Assy (p39) Printhead (p35) Paper Guide Front Unit (p35) CR Encoder Sensor (p42)
  • Page 21 L565/L566 Series Revision A Name Name FAX Assy (p38) PF Timingbelt (p37) Wireless LAN Module (p37) PF Scale (p37) EJ Roller (p39) PF Encoder Sensor (p37) Ethernet Board Assy (p43) EJ Roller Gear (p37) PF Motor Assy (p42) Figure 2-5. Printer Mechanism: Left...
  • Page 22 L565/L566 Series Revision A Ink Supply Tank Assy Name Name Ink Supply Tube Assy (p36) Cover Joint (p41) Ink Supply Tank Assy (p35) Right Cover (p41) Ink Supply Tank (Magenta) (p41) Ink Supply Tank Cover Tube Tank (p41) (Yellow) (p41)
  • Page 23: Standard Operation Time For Servicing The Product

    The following are the standard operation time for servicing the product. This standard operation time was determined with the MTTR result measured using the prototype of L565/L566 Series which have the most functions. For other models described in this manual, perform the repair work referring to this standard operation time though the time varies due to the structural difference between models.
  • Page 24 L565/L566 Series Revision A Table 2-1. Standard Operation Time Time (mm:ss) Parts/Unit Adjustment/ Replacement Total inspection ADF Pad Assy 7:23 7:23 ADF Base Assy 6:15 6:15 Scanner Unit 3:30 2:52 6:22 Scanner Housing Upper 5:05 5:05 CIS Module Unit 5:28...
  • Page 25 L565/L566 Series Revision A Table 2-1. Standard Operation Time Time (mm:ss) Parts/Unit Adjustment/ Replacement Total inspection Main Board FFC Holder 4:45 4:45 Ethernet Board Assy 5:05 5:05 FAX Assy 5:23 5:23 EJ Roller Gear 4:33 4:33 PF Motor Cover 4:28...
  • Page 26 L565/L566 Series Revision A Table 2-1. Standard Operation Time Time (mm:ss) Parts/Unit Adjustment/ Replacement Total inspection PF Roller Unit 24:35 5:51 30:26 PF Motor Assy 25:26 1:08 26:34 Frame Base 26:07 6:53 33:00 Ink Supply Tank Assy 4:04 4:04 Top Cover...
  • Page 27: Checks And Precautions Before Disassembling

    L565/L566 Series Revision A 2.1.5 Checks and Precautions before Disassembling 2.1.5.1 Factors which Affect the Print Quality HOW TO PLACE THE INK TANK ASSY WHEN DISASSEMBLING/REASSEMBLING The film under sealing film attached on the Ink Supply Tank Assy of this printer is ventilation film. The ink in the ink tanks is vented to atmosphere through this film to keep ink supply to the Printhead stable.
  • Page 28: Factors Which Affect The Safety Of Service Personnel Such As Ink Leakage During Operation

    2.1.5.2 Factors which Affect the Safety of Service Personnel such as Ink Leakage during Operation Ink may spill when removing the following parts from L565/L566 Series. This section describes the parts that may cause ink spill and the means to minimize the ink spill when removing the parts.
  • Page 29 L565/L566 Series Revision A MEANS DO TO MINIMIZE THE INK SPILL Even observing the points described in this section, ink may spill in the following situations. Therefore, be careful not to contaminate the inside of the printer or its surroundings by preparing the container to receive the leaked ink, or the like.
  • Page 30 The photos in the following procedure are for L/365/L366,L360/L362,l220/L222 Series, but the procedure for L565/L566 Series is the same; the numbers of the tube and the location of the Ink Supply Tank Assy in the photos are different from those of L565/L566 Series, though.
  • Page 31 L565/L566 Series Revision A Discharging procedure 1. Release the Ink Supply Tank Assy.(Refer to Discharging preparation (p.30)) 2. Place the Ink Supply Tank Assy on a place where its bottom is higher than the top of the Printhead. 3. To minimize the ink leakage from the Ink Supply Tube / Ink Supply Tank Tube , pinch the Ink Supply Tube / Ink Supply Tank Tube with clips (x 2) .
  • Page 32 L565/L566 Series Revision A It is recommended that the ink in the Ink Supply Tank should be discharged completely before proceeding to disassembling/reassembling. After all the reassembling work is complete, the discharged ink of each color should be refilled back to the Ink Supply Tank before performing the adjustment. Confirm the colors indicated on the film of the Ink Supply Tank so as not to mistake them, and make sure to refill each ink back to the correct tank from the corresponding ink supply hole.
  • Page 33: Disassembly/Reassembly Procedures

    L565/L566 Series Revision A 2.2 Disassembly/Reassembly Procedures This section describes procedures for disassembling the parts/units in a flowchart format. For some parts/units, detailed procedures or precautions are provided (accordingly indicated by icons and cell's color). Refer to the explanations in the example chart below and perform an appropriate disassembling and assembling procedure.
  • Page 34: Disassembly Flowchart

    Revision A 2.2.1 Disassembly Flowchart L565/L566 Series described in this manual have differences in their structure because the same printer mechanism is used for some of them and the composition of housings or functions differs. The functions and differences according to the models are as follows.
  • Page 35: Printer Mechanism Parts

    L565/L566 Series Revision A 2.2.1.1 Printer Mechanism parts START FFC Cover Paper Support Paper Guide Waste Ink Pad Housing Rear Tray Front Assy Tube Cover (p 36) (p 36) Outer Front Unit Assy (p 45) (p 56) (p 56) (p 45)
  • Page 36 L565/L566 Series Revision A (p 35) ADF Cable ADF Paper Paper Support Document Mat Guide Cover Cover Cover Assy (p 44) (p 44) (p 44) (p 35) Tube Guide Tube Pressing Ink Supply Tube Adapter Cover Joint Sheet Sub Plate...
  • Page 37 L565/L566 Series Revision A (p 35) PF Encoder FFC Cable (CN4) Paper Support EJ Roller Gear PF Motor Cover Sub (p35) Paper Support PF Encoder Wireless LAN (p35) Sensor Module (p 47) (p 70) Hopper Cable (CN501) (p 47) (p 54)
  • Page 38 L565/L566 Series Revision A (p 35) (p 35) CR Timingbelt PF Encoder Sen- FFC/Cable* 5 Panel FFC Cover CR Scale sor (p37) (p35) PF Scale (p37) CR Driven Main Board FFC FFC/Cable* 6 Pulley Assy Holder CR Scale (p38) (p 46)
  • Page 39 L565/L566 Series Revision A (p 35) Paper Sensor Hinge Unit (p 52) Cable Detector AP Housing Right Extention Spring 0.04 (p 45) Extension spring (x2) Ink Supply Tube Strengthen Plate Strengthen Plate Guide 1st (p36) Pump tube Lower Upper Tube Pressing...
  • Page 40: Unit/Assy

    L565/L566 Series Revision A 2.2.1.2 Unit/Assy (p 35) ADF Unit Scanner Unit FFC/cable list FFC/Cable Remove the double-sided tape (x1) and release the Scanner FFC. Grounding wire ADF Paper Scanner ADF Hinge (p 44) (p 56) (p 56) Guide Cover...
  • Page 41 L565/L566 Series Revision A (p 35) (p 35) (p 38) Tray Front Panel Housing Tray Front Housing Left Ethernet Cover Support Upper Assy (p 46) Panel Board Panel Housing Panel Housing Speaker Lower Lower (p 35) (p 46) Panel Housing...
  • Page 42 L565/L566 Series Revision A (p 37) (p 38) (p 38) Spur Gear 37.2 Cap Assy (p39) Shield Plate Antistatic Cloth (p37) Hopper (p43) LD Roller Assy (p37) (p 49) Main Board CR Motor (p37) (p37) Pump tube PE Sensor Lever...
  • Page 43: Disassembly Flowchart (Printhead/Main Board)

    L565/L566 Series Revision A 2.2.2 Disassembly Flowchart (Printhead/Main Board) Printhead Main Board START START FFC Cover FFC/Cable* 11 Paper Support Housing Rear Outer FAX Assy (p 46) (p 45) Scanner FFC (p 47) Grounding wire (x2) Adapter Cover Paper Support...
  • Page 44: Detailed Disassembly/Reassembly Procedure For Each Part/Unit

    L565/L566 Series Revision A 2.3 Detailed Disassembly/Reassembly Procedure for each Part/Unit ADF/Scanner Unit ADF Unit ADF Paper Guide Cover Assy ADF Frame Assy Scanner Unit Hook ADF Hinge hole ADF Paper Guide Cover Assy ADF Base Assy ADF/Scanner Unit Precision screwdriver...
  • Page 45 L565/L566 Series Revision A Scanner Motor Gear Cover Housing Left / Housing Right Housing Rear Scanner Motor Gear Cover Step 2 Section B Section C Step 3-4 Step 1 Section A Section D Scanner Motor Gear Cover Housing Rear Hook...
  • Page 46 L565/L566 Series Revision A Panel Housing Upper Assy Panel Board Assy Panel Buttons Rear Panel Housing Upper Assy Power Button OK Button Select Button Stop Button Home Button Hook Hole Panel Housing Lower Speaker Bottom Hole Panel Housing Lower Back Button...
  • Page 47 L565/L566 Series Revision A Printhead / Adapter Cover EJ Roller Gear Wireless LAN Module Main Frame Main Frame Wireless LAN Module Cable CR Unit CR Unit EJ Roller Gear Printhead Cover with acetate tape (x2). Wireless LAN Module Can not be reused because the rib C.B.P-TITE SCREW 2.5x8 F/ZN-3C...
  • Page 48 L565/L566 Series Revision A PF Driven Pulley Assy / PF Timing Belt Main Frame Assy Align the screw holes of Main Dowel Frame and PF Motor Frame. Change Lever must not Section A Compression Spring 5.07 Main Frame Assy interfere with Main Frame.
  • Page 49 L565/L566 Series Revision A Pump Unit LD Roller Assy Rear of printer Step 1-2 Hole of Frame Base Change Lever Step 4 Pump Pump Unit Tube B 8 ± 1 mm Step 3 Marking Pump Tube A Main Frame Route Pump Tube A through ribs of Frame Base with their dashed line facing upward.
  • Page 50 L565/L566 Series Revision A Ink Supply Tank Assy Adapter Cover / Guide Tube Tank Hook Adapter Right side Ink Supply Tank Ink Supply Guide Tube Tank Tank Assy Guide Tube Tank Back side Film Connection of Ink Supply Tubes Cover Tube...
  • Page 51 L565/L566 Series Revision A Bottom Cover / Left Cover / Right Cover / Cover Joint Joint Ink Supply Tube Left Cover 0.5 mm or less Cover Joint Joint Joint Ink Supply Tube 0.5 mm or less Ink Supply Tank Tube...
  • Page 52 L565/L566 Series Revision A Ink Supply Tube Assy Tube Cover / Ink Supply Tube Guide 1st / Ink Supply Tube Guide 2nd Tube Cover Ink Supply Tank Tube Assy Ink Supply Tank Tube Assy Step 6 Ink Supply Tube Assy: Step 1...
  • Page 53: Routing Ffcs/Cables

    L565/L566 Series Revision A 2.4 Routing FFCs/cables ADF Frame Assy / ADF Document Support ADF Hinge Left ADF/Scanner Unit ADF Hinge Left Grounding wire of the ADF Document Support Bottom Frame of FAX Assy ADF Document Support Hook Grounding wire of the ADF Frame Assy...
  • Page 54 L565/L566 Series Revision A Panel FFC Panel Unit PF Encoder Sensor Right side of Main Board Panel FFC Main Frame Left side of printer Connector of Panel Board Head FFC CN102 CN61 Paper sensor FFC Hole PF Encoder Sensor Main Frame...
  • Page 55 L565/L566 Series Revision A PS Unit PF Motor Head FFC (Routing on the Main Frame) Frame Base PS Unit cable Aligning Head FFC with CR Encoder FFC Frame Base PF Motor cable Head FFC Fold here inside FFC Holder Rear...
  • Page 56: Chapter 3 Adjustment

    CHAPTER 3 ADJUSTMENT Confidential...
  • Page 57: Required Adjustments

    L565/L566 Series Revision A 3.1 Required Adjustments The table from the following page lists the required adjustments depending upon the parts being repaired or replaced. Find the part(s) you removed or replaced, and check which adjustment(s) must be carried out.
  • Page 58 L565/L566 Series Revision A Table 3-1. Required Adjustment List Adjustment Type Mechanism adjustment Priority Checking the Platen Adjustment Item CR Belt tension check PF Belt tension check Check if the PG is within Check the tension of the Check the tension of the Purpose the standard.
  • Page 59 L565/L566 Series Revision A Table 3-1. Required Adjustment List Adjustment Type Mechanism adjustment Priority Checking the Platen Adjustment Item CR Belt tension check PF Belt tension check Check if the PG is within Check the tension of the Check the tension of the Purpose the standard.
  • Page 60 L565/L566 Series Revision A Table 3-2. Required Adjustment List Adjustment Type Adjustment using the Adjustment Program Priority CR motor heat PF motor heat Scanner motor EEPROM Maintenance First dot position TOP margin Head angular PF/EJ PF band Paper skew PF deterioration...
  • Page 61 L565/L566 Series Revision A Table 3-2. Required Adjustment List Adjustment Type Adjustment using the Adjustment Program Priority CR motor heat PF motor heat Scanner motor EEPROM Maintenance First dot position TOP margin Head angular PF/EJ PF band Paper skew PF deterioration...
  • Page 62 L565/L566 Series Revision A Table 3-2. Required Adjustment List Adjustment Type Adjustment using the Adjustment Program Priority CR motor heat PF motor heat Scanner motor EEPROM Maintenance First dot position TOP margin Head angular PF/EJ PF band Paper skew PF deterioration...
  • Page 63 L565/L566 Series Revision A Table 3-2. Required Adjustment List Adjustment Type Adjustment using the Adjustment Program Priority CR motor heat PF motor heat Scanner motor EEPROM Maintenance First dot position TOP margin Head angular PF/EJ PF band Paper skew PF deterioration...
  • Page 64: Adjustment Program

    L565/L566 Series Revision A 3.2 Adjustment Program This section provides the operating environment, functions related to safety and privacy policy, and the adjustment item newly added of the Adjustment Program. See "3.1 Required Adjustments (p57)" for the adjustments not explained here.
  • Page 65: Scanner Motor Heat Protection Control

    L565/L566 Series Revision A 3.2.3 Scanner Motor Heat Protection Control Purpose To measure the manufacturing variation of the DC motor (Scanner) to determine the correction value used for estimating the current value of the motor. Risks if the adjust- Because the printer cannot measure the current value of the motor accurately, even if just a mechanical load...
  • Page 66: Mechanism Adjustment / Check

    (including using the Epson-specified jigs) according to this manual. If the PG cannot fall within the standard range after performing the platen gap check described in this section, first check if the unit is correctly reassembled following the instructions in this manual.
  • Page 67 L565/L566 Series Revision A 1. Move the CR Unit to the center of the printer. 2. Place the thickness gauges (1.6 mm) on the position A shown in Figure 3-1. 80-digit side 0-digit side Thickness gauges Figure 3-1. Position of the Thickness Gauge 3.
  • Page 68: Cr/Pf Belt Tension Check

    L565/L566 Series Revision A 3.3.2 CR/PF Belt Tension Check This section describes the CR/PF Belt tension check. This printer is designed so that the each tension of the CR Timing Belt and PF Timing Belt fall within the expected range if you correctly reassemble the unit according to this manual.
  • Page 69 L565/L566 Series Revision A Checking the PF Timing Belt Tension Perform the PF Belt tension check before installing the PF Scale and the PF Encoder Sensor. 1. Set the following parameters to the sonic tension meter: Weight: 1.2 g/m Width: 3.2 mm...
  • Page 70: Chapter 4 Maintenance

    CHAPTER 4 MAINTENANCE Confidential...
  • Page 71: Overview

    L565/L566 Series Revision A 4.1 Overview This section provides information to maintain the printer in its optimum condition. 4.1.1 Cleaning Except for the Printhead, there are no other mechanical parts or units that require periodic cleaning. However, if need arises, clean the component observing the following instructions.
  • Page 72: Lubrication Points And Instructions

    L565/L566 Series Revision A 4.2 Lubrication Points and Instructions <Part supply as ASP> <Part supply as ASP> Cross-section of section A Supplied as the Scanner Supplied as the ADF Unit ADF Base Unit <Lubrication status when <Lubrication status when supplied as ASP>...
  • Page 73 L565/L566 Series Revision A <Part supply as ASP> <Part supply as ASP> Supplied as the Scanner Unit Enlarged figure Supplied as the Scanner Combination gear 19.2,10.8 Combination gear 18.4.9.66 Apply on the groove Unit <Lubrication status when supplied as ASP>...
  • Page 74 L565/L566 Series Revision A <Part supply as ASP> <Part supply as ASP> Supplied as the Printer Supplied as Printer Apply grease on the groove Mechanism Mechanism <Lubrication status when <Lubrication status when supplied as ASP> supplied as ASP> Apply grease on sides.
  • Page 75 L565/L566 Series Revision A <Part supply as ASP> <Part supply as ASP> <Part supply as ASP> Supplied as the Printer None Main Frame Assy Mechanism <Lubrication status when <Lubrication status when <Lubrication status when supplied as ASP> supplied as ASP>...
  • Page 76 L565/L566 Series Revision A <Part supply as ASP> <Lubrication status when supplied as ASP> Not lubricated <Lubrication Point> Contact points (x2) on the Paper Back Lever Paper Back Lever with the Frame Base <Type> G-71 <Application Amount> 0.06 g x 2 points <Remarks>...
  • Page 77: Chapter 5 Appendix

    CHAPTER 5 APPENDIX Confidential...
  • Page 78: Connector Diagram

    L565/L566 Series Revision A 5.1 Connector Diagram Cable connections of this printer are shown below. For the function differences of each model, refer to " Function List According to Models (p34)". ADF / Scanner Unit SCN Motor CR Unit Paper sensor...
  • Page 79: Points To Be Checked Before Packing The Printer

    L565/L566 Series Revision A 5.2 Points to be checked before packing the printer To avoid the trouble, such as ink leaks. Products need to be packed following to the procedure mentioned below. “Highland” means that applied to the customer who is in the place where the altitude difference with service center is over 1, 000m asl .
  • Page 80 L565/L566 Series Revision A Important points when hanging the Ink Tank to product’s main body 1. Set the tube to become loose curved as much as possible(Let the tube loose on the right hand) as fig4. If curve of the tube is sharp, it might make the tube kink as fig5.
  • Page 81: Protection For Transportation

    L565/L566 Series Revision A 5.3 Protection for Transportation This section describes the cautions for packing the printer before returning it to the user. 5.3.1 Securing the CR Unit Purpose To prevent damaging the Change Lever by shock during transportation. Risks if it is not performed Fatal error caused by the damage of the Change Lever.
  • Page 82: Securing The Paper Support / Paper Support Sub

    L565/L566 Series Revision A 5.3.2 Securing the Paper Support / Paper Support Sub Purpose To prevent damaging the Paper Support/Paper Support Sub by the shock during transportation. Risks if it is not performed The Paper Support/Paper Support Sub will be scratched and the abrasion powder will be produced due to the shock during transportation.
  • Page 83: Securing The Ink Supply Tank Assy/Top Cover

    L565/L566 Series Revision A 5.3.3 Securing the Ink Supply Tank Assy/Top Cover Purpose To prevent damage on the Ink Supply Tank Assy/Top Cover from shock during transportation. Risks if it is not performed Damage on the Ink Supply Tank Assy/Top Cover.

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