Troubleshooting - EUFY RoboVac Owner's Manual

Troubleshooting

Problems Solutions
• Make sure the main power switch is in the ON position.
RoboVac cannot be • Make sure the battery is fully charged.
activated.
• If you still have trouble, turn off the main power switch
and then turn it back on.
• Check if RoboVac is trapped or stuck on an obstacle.
RoboVac stops • Check if the battery level is too low.
working suddenly.
• If you still have trouble, turn off the main power switch,
wait for 2 seconds, and then turn it back on.
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• Make sure the scheduled time has been set correctly.
You cannot schedule
• Check if RoboVac's power is too low to start cleaning.
cleanings.
• Cleaning schedules are erased when RoboVac is powered
off or when reset to factory default settings. If RoboVac is
powered on without Internet access, cleaning schedules
will not synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
Suction power is weak.
• Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace
the Charging Base or power adapter.
RoboVac cannot be
• Dust off the charging contact pins with a dry cloth.
charged.
• Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it
RoboVac cannot return
will return more quickly. However, if the Charging Base is
to the Charging Base.
located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact pins.
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Problems Solutions
RoboVac's movements
• Clean the sensors carefully with a dry cloth.
or travel path are
• Restart RoboVac by turning the power switch off and on.
abnormal.
• Make sure there is enough water in the water tank.
• Check if the mopping module is correctly installed.
Water does not come
out during mopping.
• Check if the water outlets are blocked. If yes, replace the
filter elements.
• Make sure the water tank has been installed properly.
Too much water
comes out during
• Make sure the filter elements are correctly installed in
mopping.
place.
• Make sure RoboVac is fully charged (indicated by a solid
blue LED light) before cleaning.
• The cleaning time will be affected by the suction mode
and floors/carpets to be cleaned:
RoboVac's cleaning
time becomes shorter • Standard suction mode (on hardwood floors): approx.
or is less than 80
80 minutes of cleaning
minutes.
• Max suction mode (on medium-pile carpets): approx.
40 minutes of cleaning
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for help.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone are
close enough to ensure a strong signal strength.
RoboVac cannot
connect to a Wi-Fi
• Make sure your Wi-Fi router supports the 2.4GHz and
network.
802.11b/g/n bands; the 5GHz band is not supported.
For details, refer to the "Troubleshooting > Wi-Fi
connection" section in this manual.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled "EufyHome -
You cannot control
RoboVac" Skill in the Amazon Alexa app. For details, refer
RoboVac with Amazon
to the "Smart Integrations" page in the EufyHome App.
Alexa.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-commands.
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