EUFY RoboVac 15C Max T2128 Manual

About Your RoboVac

What's in the Box

RoboVac	Charging Base	Power Adapter
Cleaning Tool	Side Brush (×1)	Owner's Manual & Other Documents

RoboVac Anatomy

Top & Side

Bottom

Dust Box

Charging Base

LED Indication

You can see the status of RoboVac from the LED indicator.

(Status Light)	Status
Breathing orange	Charging
Solid blue	Standby / Cleaning / Fully charged
Solid orange	Low power and returning to Charging Base
Off	RoboVac is off. To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
Flashing / Solid red + Beeping	RoboVac has an error. Refer to the"Troubleshooting>Error Tone" section in this manual for solutions.

Using Your RoboVac

Important Tips Before Use

1. Remove power cords and small objects from the floor that may entangle RoboVac.
2. Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm as they may cause RoboVac to malfunction.
3. It is strongly recommended to place physical barriers in front of fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if entered.

BoostIQ™ Feature
When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.

Icon		Suction Power Level
	Standard	Standard power
	BoostlQ	Automatically switches between Standard and Enhanced power (default)
	Max	Maximum power

• When RoboVac starts cleaning in Auto or Quick cleaning mode the next time, it will clean according to the suction power level you previously selected.

Set Time and Scheduled Cleaning

Set Time
Make sure the time is set correctly to your local time before setting a scheduled cleaning.

For 15C Max (T2128) without the remote controller, you can directly set time and scheduled cleaning via eufy Clean app.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended Cleaning and Replacement Frequency

RoboVac Part	Cleaning Frequency	Replacement Frequency
Dust Collector	After each use	-
Filters	Once every week	Every 2 months
Rolling Brush	Once every week	Every 6-12 months
Side Brush	Once every month	Every 3-6 months (or when visibly worn)
Brush Guard	Once every month	Every 3-6 months (or when the silicone rubber strip on the brush guard becomes visibly worn)
Sensors	Once every month	-
Charging Pins	Once every month	-
Swivel Wheel	Once every month	-

Clean the Dust Collector and Filters

• You can wash the dust collector, pre-filter and foam filter with water. Be sure to wash them with care and air-dry them thoroughly before reassembling.
• Do not wash the high-performance filter with water, as it may damage the filter and reduce the suction power.
• Do not use a brush, hot water, or any detergent to clean the filter.

Clean the Rolling Brush

Replace the Side Brush

Clean the Side Brush

• Only use the side brush when it is completely dry.

Clean the Bumper, Sensors and Charging Pins

Clean the Swivel Wheel

• You can clean the swivel wheel with water.
• Use the swivel wheel only when it is completely dry.

Troubleshooting

Frequently asked questions:
The solutions below are for general questions. If your problem persists, visit www.eufy.com or contact support@eufy.com for help.

Problems	Solutions
RoboVac cannot be activated.	Make sure the main power switch is set to the "I" (On) position. Make sure the battery is fully charged. If you still have trouble, turn off the main power switch and then turn it back on.
RoboVac stops working suddenly.	Check if RoboVac is trapped or stuck on an obstacle. Check if the battery level is too low. Check the "Error Tones" section to find the solution. If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings.	Make sure the main power switch on the bottom of RoboVac is turned on. Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly. Check ifRoboVac's power is too low to start cleaning.
Suction power is weak.	Check if any obstructions are blocking the suction inlet. Empty the dust collector. Clean the filters with a vacuum cleaner or a cleaning brush. Check if the filters are wet due to water or other liquid on the floor. Airdry the filters completely before use.
RoboVac cannot be charged.	Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base. Check if the indicator on RoboVac is solid red and there is no beep during charging. If yes, it indicates the battery has failed. Reinstall the battery, then turn RoboVac on and off. If the problem persists, contact the eufy service center to repair or replace the battery. Dust off the charging contact pins with a dry cloth. Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.	Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base. When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. Clean the charging contact pins.
The rolling brush does not rotate.	Clean the rolling brush. Check if the rolling brush and brush guard have been installed properly.
RoboVac's movements or travel path are abnormal.	Clean the sensors carefully with a dry cloth. Restart RoboVac by turning the power switch off and on.
RoboVac cannot connect to a Wi-Fi network.	Make sure you entered the Wi-Fi password correctly. Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength. Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported.

Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone	Cause	Solution
One beep	RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).	Restart cleaning in a new location.
Two beeps	RoboVac's bumper is stuck.	Tap RoboVac's bumper several times to dislodge any debris that may be trapped underneath.
Three beeps	RoboVac can get stuck in the following scenarios: When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug. When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way. When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.	Clean the drop sensors gently with a dry cloth. Place RoboVac in a new location. Use a physical barrier to block off the problem area.
Four beeps	RoboVac's power level is too low.	Manually charge RoboVac for at least 5 hours.

Solid red indicator light

Error Tone	Cause	Solution
One beep	RoboVac's left/right wheel is stuck.	Turn off RoboVac and remove any hair or debris from the left/ right wheel.
Two beeps	RoboVac's side brush is stuck.	Turn off RoboVac and remove any hair or debris from the side brush.
Three beeps	RoboVac's suction fan is stuck.	Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris.
Four beeps	RoboVac's rolling brush is stuck.	Turn off RoboVac and remove any hair or debris from the rolling brush.

Specifications

	Input	19V 0.6A
	Battery Voltage	DC 14.4 V
	Power Consumption	40W
	Battery Type	DC 14.4 V Li-ion 2600 mAh
	Dust Collector Capacity	0.6 L
	Cleaning Time	Max. 100 mins
	Charging Time	300 - 360 mins
	Charging Temperature	5°C - 40°C
	Storage Temperature	-20°C - 60°C
	Max Mode Suction Power	2000Pa
	Input	19 V0.6 A
	Output	19 V0.6 A

Customer Service

Contact Us
support@eufy.com
www.eufy.com
(US/CA) +1 (800) 994 3056
(UK) +44(0) 1604 936200
(DE) +49(0) 69 9579 7960
(日本) 03 4455 7823

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

To reduce the risk of fire or injury:

• For household use only.
• Use only as described in this manual. Only use attachments recommended by the manufacturer.
• Do not unplug the device by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle the plug or the device with wet hands.
• Keep hair, loose clothing, fingers, and all parts of your body away from open and moving parts.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Do not use the device on wet surfaces.
• Do not use without the dust collector and/or filters in place.
• Prevent unintentional starting by ensuring the switch is in the off-position before picking up or carrying the device.
• Under extreme conditions, liquid may eject from the battery; if this occurs, avoid all contact. If contact accidentally occurs, thoroughly wash with water and soap. If the liquid makes contact with your eyes, seek medical help immediately. Liquid from the battery may cause irritation or burns.
• Do not expose the device to fire or excessive temperatures. Exposure to fire or temperatures above 130°C / 265°F may cause explosion.
• Follow the charging instructions in this manual and do not charge the battery pack or appliance outside of the temperature range specified. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• Do not modify or attempt to repair the device except as indicated in the instructions for use and care.
• The plug must be removed from the socket-outlet before cleaning or maintaining the device.
• The device contains a battery that is only replaceable by a skilled professional.
• The device must be disconnected from the supply mains when removing the battery.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• The device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with the device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• For the purposes of recharging the battery, only use the detachable power supply unit (US: GSCU0600S019V12E EU: GSCV0600S019V12E UK: GSCB0600S019V12E AU: GSCS0600S019V12E) provided with the device.
• The battery must be removed before the device is disposed of. To remove the battery from the device, unscrew the battery cover on the bottom using a screwdriver.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• The device is for indoor use only.
• The device is not a toy. Do not sit or stand on the device. Small children and pets should be supervised when the device is operating.
• Clean with a cloth dampened with water only.
• Do not use the device to pick up anything that is burning or smoking.
• Do not use the device to clean up bills of bleach, paint, chemicals, or anything wet.
• Before using the device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If the device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of the device.
• Be aware that the device moves around on its own. Take care when walking in the area where the device is operating to avoid stepping on it.
• Do not operate the device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of the device, its battery, or the integrated Charging Base. There are no userserviceable parts inside.
• Do not use the device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and the device. Use only on hard floor surfaces or low-pile carpet.
• The device has been designed to be used on floors without scratching them. We still recommend that you test the device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

SAVE THESE INSTRUCTIONS

Documents / Resources

References

• eufy - Built with Care | Home Security System & Robovacs - eufy US
• eufy Support
• eufy Support
• eufy Support

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Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download EUFY RoboVac 15C Max T2128 Manual