Viewing Subscription & Billing Information; Subscription Information; Saved Payment Methods; Adding A New Payment Method - Alpha Communications AlphaTouch Installation & Configuration Manual

Smart cloud-based video-intercom

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NOTE: You must have appropriate "Billing" permissions to view or modify subscription or billing information.

Viewing Subscription & Billing Information

To view the subscription and billing information, for an installation, click Subscription in the left-side menu.

The top section of this page will show your general subscription information.

• Subscription status with current cycle start date and end date

• Subscription plan with monthly per/apartment costs

• Apartment count and base cost (subscription cost multiplied by apartment count)

• Additional optional add-on(s) in use, and their cost(s)

• Total monthly charges based on your current counts and configurations.

You can keep any number of credit cards on file for your installation. This is where they will be listed. You must

have at least one valid card on file at all times to ensure there is no interruption in your AlphaTouch™ services.

• Click the Add a Payment Method button or icon.

• You will be presented with a credit card submission form. Please fill this form out with the credit card

number, expiration date, and security code. Please also provide the billing name, email address, phone

number and street address.

• The card data will be validated and you will be altered to any issues as you type it.

• Once the form is filled out, click Add This Card.

Note: If you have no saved payment methods, adding a credit card will automatically set this card as your default "Monthly

Service Card" that gets charged each month for your AlphaTouch™ subscription. This is indicated by a BLUE star next to it.

If you have more than one payment method on file, and wish to change which card is used as the "Monthly Service

Card", simply click the GRAY star next to it. The star will turn BLUE, indicating it is the new card used for your

monthy service charges.

• Click on the button next to the payment method you wish to delete.

• You will be presented with a confirmation dialog to ensure that you truly wish to delete that payment

method.

o I MPORTANT: Be careful if deleting the payment method that is set as your "Monthly Service

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