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HELP FOR INSTALLERS
Whether you are a professional installation company, or a home-owner performing a DIY upgrade, you will find
AlphaTouch™ to be extremely simple.
» System Prerequisites
The only real prerequisite for AlphaTouch™ is that all locations where devices will be located must have access
to an Internet-Enabled PoE (Power Over Ethernet) network. They do not even need to all be connected to
the same network, as long as all of the networks involved can reach the AlphaTouch™ cloud services via the
Internet.
» Network & Internet Requirements
INTERNET: AlphaTouch™ Devices require a prompt and reliable Internet connection for best video call quality.
The property management is responsible for acquiring & maintaining this service. Please ensure a wired Inter-
net-Enabled PoE network connection to each AlphaTouch™ Device.
BANDWIDTH: AlphaTouch™ Devices require a minimum bandwidth of 2 mbps for uploading and downloading.
If the Devices will be sharing the Internet connection with other devices, please configure QoS to ensure
minimum
bandwidth requirements are met.
NETWORK: AlphaTouch™ Devices require that data and power be delivered through a PoE-enabled network.
The Devices require a minimum of 13 Watts to function. By default, Devices require a DHCP-Enabled network
environment in order to obtain an IP Address. Static IP addresses can be assigned at the time of your order.
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