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HELP FOR RESIDENTS
As a resident, you can enjoy a variety of features when your building uses AlphaTouch™. This area will guide you through these
features and provide full details on all functions and options.
» Before Signing In
In order to sign in to your AlphaTouch™ account, you will need credentials, which consist of your email address and password. When
your email address is first associated with a system resident, a random password will automatically be emailed to you at that email
address. From this point forward you will be able to sign in to your AlphaTouch™ services. If you have residency in more than one
AlphaTouch™ apartment, you will have access to your AlphaTouch™ services as it relates to any and all of those apartments from this
login, assuming you use the same email address with all of them.
» Mobile Applications
Mobile Apps are currently available for Android and iOS devices. Once you sign in to your mobile app, you will have some basic func-
tionalities, but the most important one is that you will immediately begin receiving calls to your app whenever you have a visitor call
you from a door camera panel. You will have the ability to answer the call with 2-way IP audio for crystal clear voice communication.
You will also receive real-time streaming video of your visitor as you speak to them. If the call is being placed from a door camera
panel that has a screen, you will also have the option to answer the call and share your video for 2-way video communications.
Note: You'll want to make sure you know your AlphaTouch login credentials. This information would have been emailed to you when
management added you to their system. If you never received this email, please contact management and ask them to ensure your
email address is specified and correctly entered. If you can't recall your login information, please use our
password reset
utility.
Please follow the links below to download the appropriate app for your device and proceed to its corresponding help section.
Download Android App
Download iOS App
» Android App Help
The first time you open the app, you'll be prompted to sign in to AlphaTouch. Submit your email address and password. In the initial
release of the app, there's not much else to do at this time until you receive a call. There will be more features coming soon. Stay
tuned!
Receiving a Call
»
When a call is placed to you, you will receive a push-notification on your phone. To see who is calling you, click on the notification.
The AlphaTouch app will open and present you a live audio and video of your visitor. You can either Accept or Decline the call at that
time. When you accept the call, your audio will be turned on and you will be able to speak to your visitor. Optionally, you can also
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