VTech IP8300 User Manual page 102

Troubleshooting
Problem
I hear other calls when
using the telephone.
I hear noise in the
cordless handset, and
none of the keys or
buttons work.
My caller ID features are
not working properly.
The system does
not receive caller ID
or the system does
not display caller ID
during call waiting.
97
Suggestion
�� Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If
you still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
�� Make sure the telephone line cord is plugged in securely.
�� Try installing a different line cord.
�� Caller ID is a subscription service. You must subscribe to this service from your local telephone
company for this feature to work on your telephone.
�� The caller may not be calling from an area which supports caller ID.
�� Both you and the caller's telephone companies must use equipment which are compatible
with caller ID service.
�� If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
telephone lines, you must have a DSL filter between the telephone base and the telephone wall
jack. The filter will prevent noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
�� Make sure you subscribe to caller ID with call waiting features services provided by the local
telephone company.
�� The caller may not be calling from an area which supports caller ID.
�� Both you and the caller's telephone companies must use equipment which are compatible
with caller ID service.
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