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Stryker HeartSine Gateway LIFELINKcentral User Manual

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HeartSine
Gateway User
Manual
Learn about the HeartSine Gateway device's setup, usage,
and maintenance procedures.

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Summary of Contents for Stryker HeartSine Gateway LIFELINKcentral

  • Page 1 HeartSine Gateway User Manual Learn about the HeartSine Gateway device's setup, usage, and maintenance procedures.

  • Page 3: Table Of Contents

    Contents Section 4 Section 1 Before you begin Register your HeartSine Gateway Terminology Overview of Stryker AED Program Management Systems Symbols Log in to your account Section 2 Register your HeartSine Gateway Introduction to HeartSine Gateway Section 5 Indications for use...
  • Page 4 Section 6 Appendix 5 Set your Pad-Pak expiration date(s) Technical data Section 7 Appendix 6 Monitoring your HeartSine AED Declaration of Conformity Warranty Section 8 Caring for your HeartSine Gateway Maintaining the battery Cleaning your HeartSine Gateway Warranty information Appendix 1 Warnings and precautions Warnings Precautions...

  • Page 5: Before You Begin

    Section 1 Before you begin Terminology The following terms appear in this manual: Automated External Defibrillator (your HeartSine samaritan PAD) MAC Address Unique identifier assigned to network interfaces Public Access Defibrillator HeartSine samaritan PAD...

  • Page 6: Symbols

    Symbols The symbols in the following table may be found on HeartSine Gateway, its accessories or packaging. Manufacturer HeartSine Gateway is certified to applicable Japanese wireless requirements Refer to instruction manual Warning, intentional radiated power from HeartSine Gateway; see Wireless Specifications and local jurisdiction requirements Do not dispose of this product in the unsorted municipal waste stream;...

  • Page 7: Introduction To Heartsine Gateway

    Section 2 Introduction to HeartSine Gateway HeartSine Gateway is a self-powered, Wi-Fi based communication module for HeartSine samaritan PAD devices manufactured during or after 2013. HeartSine Gateway will communicate via Wi-Fi with LIFELINKcentral AED Program Manager enabling AED program managers to readily manage an AED across multiple locations. This user guide provides instructions on connecting HeartSine Gateway to a compatible AED and to the internet.

  • Page 8: Your Heartsine Gateway

    Your HeartSine Gateway Here is the layout of your HeartSine Gateway. Battery covers UDI and serial number POWER button Micro USB port Data port Status indicator connectors address label Locking clips POWER button: Press this button to turn on Battery covers: Remove to insert or replace the HeartSine Gateway or press and hold the button for batteries.

  • Page 9: Assemble Your Heartsine Gateway

    Section 3 Assemble your HeartSine Gateway This section provides the information you need to assemble your HeartSine Gateway and connect it to your AED. If your HeartSine Gateway was provided as part of a HeartSine Connected AED, after you unpack the box you will need to disconnect HeartSine Gateway from the AED and follow the set-up instructions in the AED User Manual before reconnecting HeartSine Gateway.

  • Page 10: Disconnect Heartsine Gateway From Your Aed

    Disconnect HeartSine Gateway from your AED (if connected) If HeartSine Gateway is attached to the AED, and you need to change the batteries or for set-up need to view the serial number or MAC address: 1. Insert the removal tool into the back of 2.

  • Page 11: Insert Batteries

    Insert batteries 1. Use an appropriate screwdriver to remove the screw on each of the two battery covers. 2. Carefully remove each battery cover. Battery covers 3. Install the four CR123A batteries provided. Ensure the batteries are inserted as indicated in the HeartSine Gateway battery compartment.

  • Page 12: Connect Heartsine Gateway To Your Aed

    Connect HeartSine Gateway to your AED 1. Remove the blue cover on the data port, 3. Slide HeartSine Gateway onto the top of located at the top of the AED. the AED allowing the four pins to connect with the contacts on the data port of the AED.

  • Page 13: Register Your Heartsine Gateway

    Section 4 Register your HeartSine Gateway Overview of Stryker AED Program Management Systems LIFELINKcentral AED Program Manager, an online AED program management system, enables you to manage all your AEDs and accessories, such as a Pad-Pak or Pediatric-Pak. HeartSine Gateway sends data from each AED to LIFELINKcentral AED Program Manager, which is provided with each HeartSine Connected AED/HeartSine Gateway.
  • Page 14 NOTE If you cannot locate this email, check your junk mail folder. If needed refer to Troubleshooting in Appendix 2 of this user manual.

  • Page 15: Register Your Heartsine Gateway

    Register your HeartSine Gateway When you log into LIFELINKcentral AED Program Manager you must register each HeartSine Gateway using its serial number (located on the underside of HeartSine Gateway as shown in Section 2). To register each HeartSine Gateway: 1. Click Equipment on the main menu. 2.
  • Page 16 4. From the Accessories screen, click (Add Accessory). 5. From the pull-down menus, select the site in which HeartSine Gateway will be located, select HeartSine Gateway as the Model, and enter the serial number. 6. Click Submit.
  • Page 17 If successfully registered your HeartSine Gateway will appear in the list of Accessories.

  • Page 18: Connect Heartsine Gateway To Your Local Network

    Section 5 Connect HeartSine Gateway to your local network Once you have confirmed your LIFELINKcentral AED Program Manager account is active and you have registered your HeartSine Gateway, it is time to connect HeartSine Gateway to the local network. To connect HeartSine Gateway to your local network, you can use either the HeartSine Gateway app available in the App store or Google Play, or HeartSine Gateway Configuration Tool from your...

  • Page 19: Connect Heartsine Gateway To The Network Using Your Mobile App

    Connect HeartSine Gateway to your network using the mobile app 1. Download and run “HeartSine Gateway Configuration Tool” app from the App Store or Google Play. 2. Follow the instructions provided to: • Enter the network ID and password • Press and hold the power button until the solid blue light appears to put HeartSine Gateway into set-up mode •...

  • Page 20: Connect Heartsine Gateway To Your Network Using Heartsine Gateway Configuration Tool

    Connect HeartSine Gateway to your network using HeartSine Gateway Configuration Tool You will need to download HeartSine Gateway Configuration Tool from the Resource Center section of LIFELINKcentral AED Program Manager. 1. Select RESOURCE CENTER (in LIFELINKcentral AED Program Manager). 2. Select HeartSine Gateway Configuration Tool. 3.
  • Page 21 NOTES • Depending on your network security settings you may need administration rights to download and install HeartSine Gateway Configuration Tool. • HeartSine Gateway Configuration Tool should launch automatically after installation. If you need to start HeartSine Gateway Configuration Tool manually, open the START menu on your computer, open the HeartSine Gateway Application folder, and click HeartSine Gateway.
  • Page 22 6. Launch HeartSine Gateway 8. As shown on the screen, place HeartSine Configuration Tool. Gateway into set-up mode by pressing and holding the POWER button for approximately six seconds until the status indicator turns solid blue. You can only connect one HeartSine Gateway at a time. (Further information on the LED status indicator can be found in Appendix 3.) 7.
  • Page 23 9. When the status indicator turns solid blue, 10. HeartSine Gateway Configuration Tool click the right arrow to proceed. will search for all HeartSine Gateways in set-up mode.
  • Page 24 11. When HeartSine Gateway is powered 13. From the drop-down list, select your Wi-Fi on, in set-up mode and in range of your network and enter the network password. PC/ laptop, its MAC address and serial (To view the entered password, hover over number will appear in the drop-down list.
  • Page 25 16. HeartSine Gateway Configuration Tool 14. Click Settings to view the network will try to connect to HeartSine Gateway. type. If you need to change the network type, select an option from the drop-down list 15. Click the right arrow to proceed.
  • Page 26 17. HeartSine Gateway will attempt to When the data you entered for the network has been received by HeartSine connect to the Wi-Fi network. If the Gateway, a green checkmark will connection is successful, the HeartSine appear on the screen (as shown) and the Gateway status indicator will be solid HeartSine Gateway status indicator will green before turning off.

  • Page 27: Confirm The Connection Was Successful To Lifelinkcentral

    Confirm the connection was successful to LIFELINKcentral When you have connected your HeartSine Gateway to your network, go to your LIFELINKcentral AED Program Manager account to confirm your HeartSine Gateway is registered and working. If the connection was successful, the connected HeartSine AED will appear under Equipment in LIFELINKcentral or HeartSine Gateway will appear as an accessory for the AED.

  • Page 28: Connecting Your Heartsine Gateway To A Different Wi-Fi Network

    Connecting your HeartSine Gateway to a different Wi-Fi network To connect your HeartSine Gateway to a different Wi-Fi network, place HeartSine Gateway into set-up mode by holding the POWER button for approximately six seconds (until the status LED on HeartSine Gateway turns solid blue) and repeat the steps to connect to your network. Connecting your HeartSine Gateway to a different HeartSine AED To connect your HeartSine Gateway to a different HeartSine AED, use the removal tool to detach HeartSine Gateway from the current AED and attach it to the new AED as described...

  • Page 29: Set Your Pad-Pak Expiration Date(S)

    Section 6 Set your Pad-Pak expiration date(s) In addition to registering your HeartSine Gateway, you must set the expiration date for each Pad-Pak or Pediatric-Pak that came with your HeartSine AED. This will enable LIFELINKcentral to track the expiration of each Pad-Pak or Pediatric-Pak and provide notifications when each Pad-Pak or Pediatric-Pak needs to be replaced.
  • Page 30 To register each Pad-Pak or Pediatric-Pak: 1. From the Equipment section, click the AED with which the Pad-Pak or Pediatric-Pak will be used and/or stored. 2. Click to view the accessories associated with the AED. 3. From the Accessories screen, click (Add Accessory).
  • Page 31 4. From the Model menu, select Pad-Pak or Pediatric-Pak. 5. Enter the expiration date (month/date/year) provided on the Pad-Pak or Pediatric-Pak label. 6. Enter the Lot Code (number) from the label. 7. If the Pad-Pak or Pediatric-Pak is installed in the AED, click Attached To Device. 8.
  • Page 32 If successfully registered your Pad-Pak or Pediatric-Pak will appear in the list of Accessories.

  • Page 33: Monitoring Your Heartsine Aed

    Section 7 Monitoring your HeartSine AED HeartSine Gateway is designed to operate automatically. HeartSine Gateway will activate and connect to its AED daily, extracting self-test data stored within the AED and will upload the data on a weekly basis to your LIFELINKcentral AED Program Manager account. When HeartSine Gateway has completed the data package upload it will enter a “sleep”...

  • Page 34: Caring For Your Heartsine Gateway

    Section 8 Caring for your HeartSine Gateway Maintaining the battery HeartSine Gateway is powered by four CR123A 3V batteries. If HeartSine Gateway LED indicator turns red, the batteries may be low. An email notification will be sent to the pre-set user email account for notification of low battery power on HeartSine Gateway.

  • Page 35: Cleaning Your Heartsine Gateway

    Cleaning your HeartSine Gateway It is recommended that you visually inspect your HeartSine Gateway at least once a year. If necessary, clean HeartSine Gateway using a soft cloth dampened by one of the following: • Nonabrasive soap and water • Isopropyl alcohol (70% solution) PRECAUTION •...

  • Page 36: Appendix 1

    Do not open casing Do NOT attempt to open or repair HeartSine Gateway under any circumstances. If damage is suspected, contact your local Authorized Distributor or Stryker representative. Do not use rechargeable batteries Do NOT use rechargeable batteries. These batteries will damage HeartSine Gateway and void your warranty.

  • Page 37: Precautions

    Do not turn on HeartSine Gateway unnecessarily as this may reduce the standby life. Correct Disposal of HeartSine Gateway Dispose of HeartSine Gateway in accordance with your national or local regulations or contact your local Authorized Distributor or Stryker representative for assistance.

  • Page 38: Appendix 2

    The LED turns solid blue. If the LED does not mode. change color, contact your local Authorized Distributor or Stryker representative. HeartSine Gateway • Ensure HeartSine Gateway is in set-up mode (the LED should be solid serial number does not blue).
  • Page 39 (the LED will turn solid blue) and repeat the Program Manager. steps to connect your HeartSine Gateway. If the problem persists, contact your local Authorized Distributor or Stryker representative for assistance. • Check the readiness status of HeartSine Gateway in LIFELINKcentral.
  • Page 40 Problem Solution Downloaded • Check the ‘Downloads’ folder on your PC/laptop. HeartSine Gateway Configuration Tool file did not appear on my computer. If you receive Follow these steps: an email, from 1. Click the link within the email to open LIFELINKcentral and view LIFELINKcentral AED the equipment status details as shown.
  • Page 41 Problem Solution (continued) 3. When you have resolved the issue and the status indicator on the AED is flashing green, return to LIFELINKcentral and select the If you receive relevant AED. an email, from LIFELINKcentral AED 4. From the Equipment menu, click Inspections Program Manager, stating that your AED is NOT READY or...
  • Page 42 Problem Solution (continued) 6. Click the Device Present checkbox (6a) and the Flashing Green button (6b) to indicate that you found the device and resolved the If you receive issue. an email, from LIFELINKcentral AED Program Manager, stating that your AED is NOT READY or NEEDS ATTENTION.
  • Page 43 Problem Solution (continued) 8. The AED should now show as READY in LIFELINKcentral (as shown). If you receive an email, from LIFELINKcentral AED Program Manager, stating that your AED is NOT READY or NEEDS ATTENTION. 9. On HeartSine Gateway attached to the relevant AED, press and release the POWER button.

  • Page 44: Appendix 3

    Appendix 3 LED status indicator The LED status indicator on the front of HeartSine Gateway will indicate its status. LED Status Condition Indication Solid green HeartSine Gateway Active HeartSine Gateway is active and downloading data from the AED or transmitting data to LIFELINKcentral AED Program Manager.

  • Page 45: Appendix 4

    Appendix 4 LIFELINKcentral AED Program Manager URL and email address Network Configuration Internet access is required for HeartSine Gateway wireless data transmission to work. Network security systems may need to be configured to properly allow communications to the LIFELINKcentral website. There are many methods to secure a network that is connected to the Internet.
  • Page 46 Email Filters Email filters may need to be set to allow emails originating from LIFELINKcentral. The email for your country is provided in the table on pages 46 and 47. Supported Security Protocols • Open* • WPA-Personal • WPA2-Personal Non-Supported Security Protocols •...
  • Page 47 Country URL Record Name Email address* Argentina https://lifelink-ar.lifenetsystems.com web@lifelink-ar.lifenetsystems.com Australia https://lifelink-au.lifenetsystems.com web@lifelink-au.lifenetsystems.com Austria https://lifelink-at.lifenetsystems.com web@lifelink-at.lifenetsystems.com Bahrain https://lifelink-bh.lifenetsystems.com web@lifelink-bh.lifenetsystems.com Belgium https://lifelink-be.lifenetsystems.com web@lifelink-be.lifenetsystems.com Canada https://lifelink-ca.lifenetsystems.com web@lifelink-ca.lifenetsystems.com Chile https://lifelink-cl.lifenetsystems.com web@lifelink-cl.lifenetsystems.com Costa Rica https://lifelink-cr.lifenetsystems.com web@cr-lifenetsystems.com Denmark https://lifelink-dk.lifenetsystems.com web@lifelink-dk.lifenetsystems.com Faroe Islands https://lifelink-fo.lifenetsystems.com web@lifelink-fo.lifenetsystems.com Finland https://lifelink-fi.lifenetsystems.com web@lifelink-fi.lifenetsystems.com France https://lifelink-fr.lifenetsystems.com...
  • Page 48 Country URL Record Name Email address* Kuwait https://lifelink-kw.lifenetsystems.com web@ lifelink-kw.lifenetsystems.com Liechtenstein https://lifelink-li.lifenetsystems.com web@lifelink-li.lifenetsystems.com Luxembourg https://lifelink-lu.lifenetsystems.com web@lifelink-lu.lifenetsystems.com Malta https://lifelink-mt.lifenetsystems.com web@lifelink-mt.lifenetsystems.com Mexico https://lifelink-mx.lifenetsystems.com web@lifelink-mx.lifenetsystems.com Netherlands https://lifelink-nl.lifenetsystems.com web@lifelink-nl.lifenetsystems.com New Zealand https://lifelink-nz.lifenetsystems.com web@lifelink-nz.lifenetsystems.com Norway https://lifelink-no.lifenetsystems.com web@lifelink-no.lifenetsystems.com Oman https://lifelink-om.lifenetsystems.com web@lifelink-om.lifenetsystems.com Poland https://lifelink-pl.lifenetsystems.com web@pl-lifenetsystems.com Qatar https://lifelink-qa.lifenetsystems.com web@lifelink-qa.lifenetsystems.com Saudi Arabia https://lifelink-sa.lifenetsystems.com...

  • Page 49: Appendix 5

    Appendix 5 Technical data Physical specifications Size 17 x 7 x 5 cm (6.69 x 2.76 x 1.97 in) Weight 115g (0.25 lb) Weight 185g (0.41 lb) (with batteries installed) Environmental specifications Operating/Standby 0°C to 50°C (32°F to 122°F) Temperature Transport Temperature -10°C to 50°C (14°F to 122°F) for up to two days.
  • Page 50 Communications Communications Wireless 802.11 b/g/n Frequency Bands 2412-2472 Mhz Maximum Frequency 18dBm Power Transmitted Batteries Type CR123A 3V, Non-Rechargeable Type Number 6205 Designation IEC CR 17345 Size 34.5 x 17 mm (1.35 x 0.67 in) Weight 17g (0.04 lb) (1 x Battery) 68g (0.15 lb) (4 x Batteries) System Lithium-Manganese Dioxide (LiMnO2) / Organic Electrolyte...
  • Page 51 Electromagnetic conformity HeartSine Gateway is suitable for use in all professional and domestic establishments. It is not intended for use near intentional transmitters of radio energy such as high frequency surgical equipment, radar installations or radio transmitters, nor in the vicinity of magnetic resonance imaging (MRI) equipment.
  • Page 52 Compliance Immunity IEC 60601 Electromagnetic Test Test Level Environment – Guidance Level Electrostatic Discharge (ESD) ± 8kV Contact ± 8kV Contact There are no special requirements with IEC/EN 61000-4-2 ± 15kV Air ± 15kV Air respect to electrostatic discharge. Electrical fast transients/bursts Not Applicable Not Applicable IEC/EN 61000-4-4...
  • Page 53 Field strengths from fixed transmitters, such as base stations for cellular telephones, amateur radio, FM and AM radio broadcast and television broadcast cannot be predicted theoretically with a great deal of accuracy. In such cases, an electromagnetic site survey should be considered to properly assess the electromagnetic environment. If the measured field strength in the location in which HeartSine Gateway is intended to be used exceeds the applicable RF compliance levels noted above, HeartSine Gateway should be observed to verify normal operation.

  • Page 54: Appendix 6

    Appendix 6 Declaration and warranty EU Declaration of Conformity Radio equipment: Name: HeartSine Gateway Model: Gateway Catalog: ACC-GTW-XX-01, 350-STR-XX-GW, 360-STR-XX-GW, 450-STR-XX-GW, 500- STR-XX-GW (where XX denotes language) Manufacturer: Name: HeartSine Technologies Ltd. Address: 203 Airport Road West, Belfast, BT3 9ED Country: United Kingdom This declaration of conformity is issued under the sole responsibility of HeartSine Technologies Ltd.

  • Page 55: Warranty

    Belfast, BT3 9ED, United Kingdom Ltd. please contact Customer Support on +44 28 9093 9400 or register online using the Warranty Registration link on or heartsinesupport@stryker.com. our website www.heartsine.com. To obtain warranty For how long? HeartSine warrants, from the date of the sale...
  • Page 56 REPRESENTATIVE OF HEARTSINE TECHNOLOGIES, Stryker Corporation or its affiliates own, use, or have applied for the following trademarks or service marks: HeartSine, samaritan, Pad-Pak, Pediatric-Pak, Saver EVO, LIFELINKcentral, LIFENET and Stryker. All other trademarks are trademarks...
  • Page 57 HeartSine Gateway user manual can be found on our website at https://heartsine.com/support/product-manuals/ For further information contact us at heartsinesupport@stryker.com or visit our website at heartsine.com. U.S./Latin America Customer Support HeartSine Technologies, Ltd. 203 Airport Road West 11811 Willows Road NE ©...

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