Troubleshooting - Nautilus Bowflex VeloCore Assembly And Owner's Manual

Condition/Problem
No display/partial display/unit
will not turn on
Speed displayed is always "0"/
stuck in Pause mode
No Speed/RPM reading
Unit operates but Bluetooth
®
Heart Rate (HR) not displayed
Console shuts off (enters sleep
mode) while in use
Unit rocks/does not sit level
Things to Check
Check electrical (wall) outlet
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
Check data cable integrity
Check data cable
connections/orientation
Check console display for
damage
Data cable
Speed Sensor
Check data cable integrity
Check data cable connections/
orientation
Check Speed Sensor Assembly
Bluetooth Heart Rate Sensing
®
Device (Armband provided with
U.S./Canada machines)
Bluetooth Heart Rate Sensing
®
Device Batteries
Interference
Connected to previous user
Check electrical (wall) outlet
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
Check data cable integrity
Check data cable connections/
orientation
Reset machine
Check Speed Sensor
Check level adjustment
Check surface under unit
Assembly / Owner's Manual
Make sure unit is plugged into a functioning wall outlet.
tion at unit if either are damaged.
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
Make sure the data cable is connected to the Console from the main frame
assembly.
Make sure the data cable is connected to the Speed Sensor.
All wires in cable should be intact. If any are cut or crimped, replace cable.
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Speed Sensor Assembly should be connected to data cable. Realign sensor
if necessary. Replace if there is any damage to the sensor or the connecting
wire.
Make sure device is directly against skin and device is on.
If device has replaceable batteries, install new batteries. Make sure batteries
are charged, if applicable.
Try moving unit away from sources of interference (TV, Microwave, etc).
The Console may be still connected to the previous user. Push Connect
Bluetooth button to disconnect from them/ connect to your Heart Rate Sens-
®
ing Device.
Make sure unit is plugged into a functioning wall outlet.
tion at unit if either are damaged.
All wires in the cable should be intact. If any are cut or crimped, replace
cable.
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Unplug unit from electrical outlet for 3 minutes. Reconnect to outlet.
Speed sensor should be connected to data cable. Replace if there is any
damage to the sensor or the connecting wire.
Contact Customer Service (if inside US/Canada) or your local distributor (if
outside US/Canada).
Levelers may be turned to level machine.
Adjustment may not be able to compensate for extremely uneven surfaces.
Move machine to level area.
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Troubleshooting

Solution