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Cisco Headset 500 Series User Guide
First Published: 2019-01-23
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Table of Contents

   Also See for Cisco 521

   Related Manuals for Cisco 521

   Summary of Contents for Cisco 521

  • Page 1 Cisco Headset 500 Series User Guide First Published: 2019-01-23 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
  • Page 3: Table Of Contents

    Cisco Collaboration Help Cisco IP Phone 6800 Series Documentation Cisco IP Phone 7800 Series Documentation Cisco IP Phone 7800 Series Multiplatform Phones Documentation Cisco IP Phone 8800 Series Documentation Cisco IP Phone 8800 Series Multiplatform Phones Documentation Cisco Unified Communications Manager Documentation...
  • Page 4 Adjust Your Microphone Volume (USB Only) Test Your Microphone (USB Only) Webex DX Headset Customization Change Audio Sources on Your Webex DX Jabber Headset Customization Change the Audio Device in Cisco Jabber for Windows Cisco Headset 500 Series User Guide...
  • Page 5 Problems With Your Headset Audio Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone There is Broken or Inconsistent Sound in Your Cisco Headset 520 Series or Cisco Headset 530 Series You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series...
  • Page 6 CE Marking RF Exposure Statement for the European Union Compliance Statements for the USA General RF Exposure Compliance Part 15 Radio Device Compliance Statements for Canada Canadian RF Exposure Statement Compliance Statement for Singapore Cisco Headset 500 Series User Guide...
  • Page 7: Your Headset

    Cisco Headset 520 Series Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort while the Cisco Headset 522 features two earpieces for use in a noisy workplace.
  • Page 8: Cisco Headset 530 Series

    Cisco Headset 530 Series The Cisco Headset 531 and 532 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 531 features a single earpiece for extended wear and comfort. The Cisco Headset 532 features two earpieces for use in a noisy workplace.
  • Page 9 Cisco Jabber version 12.0 or later Cisco Webex Meetings for Windows Latest version of Cisco Webex Meetings and Mac Your adapter is used for basic call features. Figure 2: Cisco Headset 531 and 532 Controller Cisco Headset 500 Series User Guide...
  • Page 10: Cisco Headset 560 Series

    • Press and hold to end a call. Cisco Headset 560 Series The Cisco Headset 560 Series includes two wireless headset models designed for use in a modern office space. The Cisco Headset 561 features a single earpiece for lightweight comfort and support. The Cisco Headset 562 offers dual ear cups for rich sound and comfort in a noisy office space.
  • Page 11 Latest version of Cisco Webex Meetings (with USB or Bluetooth) Note Your On-Premises administrator must enable electronic hookswitch for the Y-Cable to work with your Cisco IP Phone. Your headset buttons are used for basic call features. Figure 3: Cisco Headset 561 and 562 Buttons...
  • Page 12: Cisco Headset 560 Series Standard Base

    Your Headset Cisco Headset 560 Series Standard Base The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 6: Cisco Headset 561 and 562 Buttons Number Button Name Description Power and Call button Use to power the headset on and off.
  • Page 13: Cisco Headset 560 Series Multibase

    You can switch between call sources using the button interface on the multibase. You can answer and end calls by selecting the call control buttons on your headset, or by lifting and returning your headset to the base. The multibase comes with the following connector cables: Cisco Headset 500 Series User Guide...
  • Page 14 Your Headset Cisco Headset 560 Series Multibase • USB to USB Cable: for Cisco IP Phones with USB connectivity • USB Y-Cable: for Cisco IP Phones without a USB port Note Your Cisco IP Phone administrator must enable hookswitch calling for the Y-Cable to work.
  • Page 15 Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth.
  • Page 16 USB to USB cord or Y-Cable The desk phone icon corresponds with the middle USB port at the back of the multibase. It is intended for connecting to Cisco IP Phones but it will function properly with any compatible call device.
  • Page 17: Connect The Multibase To A Bluetooth Device

    The Cisco Headset 560 Series with Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.
  • Page 18: Related Documentation

    URL: https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-500-series/ tsd-products-support-series-home.html Cisco Collaboration Help For support articles for Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL: https://help.webex.com/ Cisco IP Phone 6800 Series Documentation See the publications that are specific to your language, phone model, and multiplatform firmware release.
  • Page 19: Cisco Ip Phone 8800 Series Documentation

    URL: http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/ tsd-products-support-series-home.html Cisco Unified Communications Manager Documentation See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Webex DX Series Documentation Refer to publications that are specific to your language, model, and firmware release.
  • Page 20 Your Headset Cisco Webex DX Series Documentation Cisco Headset 500 Series User Guide...
  • Page 21: Calls

    • Wireless Headsets, on page 17 Wired Headsets While the button layouts differ, the inline controllers on Cisco Headset 521, 522, 531, and 532 use the same call controls. See the following section for specific call control functions. Related Topics...
  • Page 22: Mute Yourself On A Call

    Press Call twice on the inline controller. Place a Call on Hold and Resume a Held Call Procedure Step 1 Press Call on the inline controller. Step 2 Select the call you want to resume. Cisco Headset 500 Series User Guide...
  • Page 23: End A Call And Answer An Incoming Call

    Press Call once. Wireless Headsets Cisco Headset 561 and 562 with Standard Base and Cisco Headset 561 and 562 with Multibase use similar call controls to the wired headset models with a few important differences. The call control buttons are located on the headset ear cup and call status feedback is provided on the Standard Base and Multibase.
  • Page 24: Make And Answer Calls

    Make and Answer Calls Procedure Press Call on your headset. Adjust Your Volume On Cisco IP Phones, this feature is supported on: • On-premises: phones with Firmware Release 12.5(1) or later • Multiplatform: phones with Firmware Release 11.2(3) or later Procedure Use Volume on your headset.
  • Page 25: Reject A Call

    • You can also end a call by placing your headset on its base. Reject a Call On Cisco IP Phones, this feature is supported on: • On-premises: phones with Firmware Release 12.5(1) or later • Multiplatform: phones with Firmware Release 11.2(3) or later...
  • Page 26: End A Call And Resume A Held Call

    End a Call and Resume a Held Call End a Call and Resume a Held Call On Cisco IP Phones, this feature is supported on: • On-premises: phones with Firmware Release 12.5(1) or later • Multiplatform: phones with Firmware Release 11.2(3) or later...
  • Page 27: On-premises Phone Headset Customization

    C H A P T E R Headset Settings You can customize a range of settings for your Cisco Headset 500 Series. Customized settings are stored in the headsets so the settings are carried over to other supported Cisco devices. For example, a customized volume setting set on a Cisco IP Phone carries over to a Cisco DX80.
  • Page 28: Adjust Your Speaker Feedback (y-cable Only)

    Select Set to apply your settings. Adjust Your Speaker Feedback (Y-Cable Only) If you use the Y-cable to connect with a Cisco Headset 561 or 562 base, you can adjust how much of your own voice you want to hear through the headset.
  • Page 29: Multiplatform Phone Headset Customization

    Multiplatform Phone Headset Customization Once you personalize your headset settings, your tuning selections are saved and are applied to any future headset model you use in your Cisco IP Phone. Adjust Your Bass and Treble (USB only) You can adjust how much bass or treble your hear through your headset when you use a USB connection.
  • Page 30: Adjust Your Microphone Volume (usb Only)

    Procedure Step 1 Press Applications Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Setup. Step 4 Select Microphone > Gain. Step 5 Press the Navigation cluster, left or right, to adjust the gain. Step 6 Press Save to apply your setting.
  • Page 31: Jabber Headset Customization

    Use my computer for calls. You'll also see any audio devices that are currently in use. Step 3 To change your audio device, click Audio Options and select Cisco Headset in the speaker and microphone categories, then click OK. Change the Audio Device in Cisco Jabber for Mac You can specify which audio device you wish to use in Cisco Jabber for Mac.
  • Page 32: Webex Meetings Headset Customization

    You can select your audio device settings both before and during a call. Procedure Step 1 In a meeting room, select Call Using Computer and Cisco Headset for each audio field. Step 2 Optional: Select Audio in the menu bar and select Computer Audio Settings.
  • Page 33: Troubleshoot Your Cisco Headset 500 Series

    Phone, on page 34 What to Do First Try these actions first if you have trouble with your Cisco Headset 500 Series device. • If you are using Cisco Headset 521, 522, 531, or 532: • Unplug and replug your headset into your call device •...
  • Page 34: Problems With Your Headset Audio

    • Test a different headset with your device to determine if the problem is with your wireless headset or your device. • If you are using your headset with a Cisco IP Phone, make sure that your headset software version is up-to-date.
  • Page 35: You Hear Broken Or Inconsistent Sound In Your Cisco Headset 560 Series

    • Make sure that your base is not receiving interference from other headset bases. For best call quality, make sure that your headset base is at least one foot (0.3 meters) away from another Cisco headset base. • Check the connectivity of your call source.
  • Page 36: Other People Can't Hear You On Your Cisco Headset 520 Series Or Cisco Headset 530 Series

    Troubleshooting Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series Solution • Check the volume level on your headset. • Ensure that the audio output on your device is set to Cisco Headset.
  • Page 37: Other People Can't Hear You On Your Cisco Headset 560 Series

    Troubleshooting Other People Can't Hear You on Your Cisco Headset 560 Series • Check that your desired call device detects your headset. Go to Cisco.com for help with your specific Cisco device. Other People Can't Hear You on Your Cisco Headset 560 Series Problem You cannot be heard when using your Cisco Headset 560 Series.
  • Page 38: Base With Y-cable Doesn't Work

    If the headset does not have the most recent software load, the headset will begin to update. Base with Y-Cable Doesn't Work Problem The Cisco Headset 561 or 562 with standard base or multibase does not work when plugged into a Cisco IP Phone with the Y-cable. Solution •...
  • Page 39: There Is No Audio With Bluetooth Turned On

    There is No Audio With Bluetooth Turned On Solution • Check that Bluetooth is activated on your desired call device. • If you have already paired your device, make sure that you select Cisco Headset XXX from the Bluetooth menu and attempt to reconnect. Note The Multibase appears on your desired call device as Cisco Headset followed by the last three digits of the base serial number.
  • Page 40: Headset Does Not Hold A Charge

    The wireless headset is not holding a full charge. Solution Your Cisco Headset 561 and 562 is designed to hold its charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact your IT department.
  • Page 41: Maintain Your Cisco Headset 500 Series

    You can update your headset software on any supported Cisco IP Phone. During the update, the LEDs on the Cisco Headset 561 and 562 base blink in sequence from left to right. After the software upgrade has completed successfully, the LEDs return to their idle state.
  • Page 42: Update Your Headset Firmware On Cisco Jabber

    Firmware Release is available. During the upgrade, the LEDs on the Cisco Headset 561 and 562 base blink in sequence from left to right. After the software upgrade completes successfully, the LEDs return to their idle state.
  • Page 43: Important Headset Safety Information

    CE Marking The following CE mark is affixed to the equipment and packaging. RF Exposure Statement for the European Union This device has been evaluated and found compliant in accordance with EU EMF Directive 2014/53/EU. Cisco Headset 500 Series User Guide...
  • Page 44: Compliance Statements For The Usa

    The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
  • Page 45: Compliance Statement For Singapore

    Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio. Compliance Statement for Singapore Cisco Headset 500 Series User Guide...
  • Page 46 Product Safety Compliance Statement for Singapore Cisco Headset 500 Series User Guide...

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