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Dell Inspiron 14 5000 Service Manual

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Inspiron 14 5000
Service Manual
Regulatory Model: P64G
Regulatory Type: P64G002
June 2020
Rev. A01

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Summary of Contents for Dell Inspiron 14 5000

  • Page 1 Inspiron 14 5000 Service Manual Regulatory Model: P64G Regulatory Type: P64G002 June 2020 Rev. A01...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................... 8 Before you begin ...................................8 Safety instructions.................................8 Recommended tools................................9 2 After working inside your computer....................10 3 Removing the battery........................11 Procedure....................................11 4 Replacing the battery........................12 Procedure....................................12 5 Replacing the optical drive......................13 Prerequisites..................................13 Procedure....................................13 6 Removing the optical drive......................
  • Page 4 Post-requisites..................................22 13 Removing the hard drive......................23 Prerequisites..................................23 Procedure..................................... 23 14 Replacing the hard drive......................25 Procedure..................................... 25 Post-requisites..................................25 15 Removing the memory modules....................26 Prerequisites..................................26 Procedure..................................... 26 16 Replacing the memory modules....................27 Procedure..................................... 27 Post-requisites..................................27 17 Removing the wireless card......................28 Prerequisites..................................28 Procedure.....................................
  • Page 5 Post-requisites..................................38 25 Removing the I/O board......................39 Prerequisites..................................39 Procedure..................................... 39 26 Replacing the I/O board......................41 Procedure....................................41 Post-requisites..................................41 27 Removing the system board.......................42 Prerequisites..................................42 Procedure..................................... 42 28 Replacing the system board...................... 45 Procedure..................................... 45 Post-requisites..................................45 29 Removing the power-adapter port..................... 46 Prerequisites..................................
  • Page 6 Post-requisites..................................56 37 Removing the palm-rest assembly....................57 Prerequisites..................................57 Procedure..................................... 57 38 Replacing the palm-rest assembly....................59 Procedure.....................................59 Post-requisites..................................59 39 Removing the display bezel....................... 60 Prerequisites..................................60 Procedure.....................................60 40 Replacing the display bezel....................... 62 Procedure..................................... 62 Post-requisites..................................62 41 Removing the camera........................ 63 Prerequisites..................................63 Procedure.....................................
  • Page 7 Post-requisites..................................74 49 Removing the display back-cover and antenna assembly.............. 75 Prerequisites..................................75 Procedure..................................... 75 50 Replacing the display back-cover and antenna assembly.............. 77 Procedure..................................... 77 Post-requisites..................................77 51 Flashing the BIOS........................78 52 Getting help and contacting Dell....................79 Contents...

  • Page 8: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe Before working inside your computer...

  • Page 10: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Close the display and turn the computer over. 2. Slide the battery-release latch to the unlock position.

  • Page 12: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure About this task Slide the tabs on the battery into the slots on the battery bay and snap the battery into place.

  • Page 13: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task Remove the battery. Procedure Steps 1.
  • Page 14 1. optical-drive bezel 2. optical drive 3. optical-drive bracket 4. screws (2) Replacing the optical drive...

  • Page 15: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.

  • Page 16: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task Remove the battery. Procedure Steps 1.
  • Page 17 NOTE: The keyboard-backlight cable is present only if the laptop is shipped with a backlit keyboard. 1. keyboard-backlight cable 2. latch 3. keyboard cable 4. keyboard 5. palm-rest assembly 5. Lift the keyboard, along with the cables, off the palm-rest assembly. Removing the keyboard...

  • Page 18: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Slide the keyboard cable and the keyboard-backlight cable into their connectors on the system board and press down on the latches to secure the cables.

  • Page 19: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task Remove the battery. Procedure Steps 1.

  • Page 20: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 21: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 22: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure About this task With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 23: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 24 a. hard-drive assembly b. hard-drive interposer 5. Remove the screws that secure the hard-drive bracket to the hard drive and lift the hard drive off the hard-drive bracket. a. hard drive b. hard-drive bracket c. screws (4) Removing the hard drive...

  • Page 25: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Steps 1.

  • Page 26: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.

  • Page 27: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 28: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.

  • Page 29: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure About this task CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 30: Removing The Computer Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the optical drive.
  • Page 31 a. screws (13) b. computer base 5. Using a plastic scribe, pry up the computer base from the palm-rest assembly, starting from the area around the display hinges. 6. Lift the computer base off the palm-rest assembly. a. palm-rest assembly b.
  • Page 32 a. computer base b. optical-drive interposer c. optical-drive cable Removing the computer base...

  • Page 33: Replacing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the optical-drive interposer with the slot on the computer base and snap it into place.

  • Page 34: Removing The Optical-Drive Interposer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.

  • Page 35: Replacing The Optical-Drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the optical-drive interposer with the slot on the computer base and snap it into place.

  • Page 36: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 37 1. screws (3) 2. fan cable 3. heat-sink assembly 4. captive screws (3) 5. system board Removing the heat-sink assembly...

  • Page 38: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 39: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.
  • Page 40 3. latch 4. screw Removing the I/O board...

  • Page 41: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Slide the I/O-board cable into the connector on the I/O-board and press down on the latch to secure the cable.

  • Page 42: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 43 a. power-button board cable b. palm-rest assembly c. touch-pad cable 3. Close the display and turn the computer over. 4. Lift the latch and disconnect the display cable from the system board. 5. Disconnect the speaker cable from the system board. 6.
  • Page 44 3. speaker cable 4. system board 5. palm-rest assembly 6. tape 8. Lift the system board off the palm-rest assembly and carefully turn the system board over. a. system board b. palm-rest assembly 9. Disconnect the power-adapter port cable from the system board. 10.

  • Page 45: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 46: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.
  • Page 47 3. power-adapter port cable 4. palm-rest assembly Removing the power-adapter port...

  • Page 48: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Place the power-adapter port into the slot on the palm-rest assembly.

  • Page 49: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.
  • Page 50 1. screw 2. power-button board 3. tape 4. power-button board cable Removing the power-button board...

  • Page 51: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the screw hole on the power-button board with the screw hole on the palm-rest assembly.

  • Page 52: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.

  • Page 53: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Using the alignment posts, align and place the speakers on the palm-rest assembly.

  • Page 54: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.
  • Page 55 3. Turn the computer over and open the display at an angle of 90 degrees. 4. Turn the computer over and place it on the edge of the table in a position that allows access to the screws on the display hinges. 5.

  • Page 56: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Place the palm rest at the edge of the table with the speakers facing away from the edge.

  • Page 57: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Steps 1. Remove the battery. 2. Remove the base cover.
  • Page 58 1. palm-rest assembly Removing the palm-rest assembly...

  • Page 59: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure About this task Place the palm-rest assembly on a clean and flat surface.

  • Page 60: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task NOTE: These instructions are applicable only for laptops with a non-touch screen display.
  • Page 61 a. display bezel b. display panel 2. Lift the display bezel off the display assembly. Removing the display bezel...

  • Page 62: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure About this task Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 63: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task NOTE: These instructions are applicable only for laptops with a non-touchscreen display.
  • Page 64 1. plastic scribe 2. camera cable 3. camera 4. display back-cover Removing the camera...

  • Page 65: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the camera to the slot on the display back-cover and adhere the camera in place.

  • Page 66: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task NOTE: These instructions are applicable only for laptops with a non-touch screen display.
  • Page 67 a. screws (4) b. display panel c. display-back cover 3. Peel the tape that secures the display cable to the display panel. 4. Lift the latch and disconnect the display cable from the display panel. 5. Lift the display panel off the display back-cover. 1.

  • Page 68: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Slide the display cable into the connector on the display panel and press down the latch to secure the cable.

  • Page 69: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task NOTE: These instructions are applicable only for laptops with a non-touchscreen display.
  • Page 70 a. screws (12) b. display hinges (2) c. display back-cover Removing the display hinges...

  • Page 71: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 72: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task NOTE: These instructions are applicable only for laptops with a non-touchscreen display.
  • Page 73 1. display cable 2. display back-cover 3. camera cable 4. tape Removing the display cable...

  • Page 74: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Steps 1. Route the display cable through the routing guides on the display back-cover.

  • Page 75: Removing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites About this task NOTE: These instructions are applicable only for laptops with a non-touchscreen display.
  • Page 76 1. display back-cover and antenna assembly. Removing the display back-cover and antenna assembly...

  • Page 77: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure About this task Place the display back-cover and antenna assembly on a clean, flat surface.

  • Page 78: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 79: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

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