Advantech EPC-R3430 User Manual page 28

2. Add information "Invoice for customs purposes only with no commercial value"
on the shipment invoice.
3. Show RMA numbers, product serial numbers and warranty status on the ship-
ment invoice.
4. Add information about Country of origin of goods
In addition, please attach an invoice with RMA number to the carton, then write the
RMA number on the outside of the carton and attach the packing slip to save han-
dling time. Please also address the parts directly to the Service Department and mark
the package "Attn. RMA Service Department".
All products must be returned in properly packed ESD material or anti-static bags.
ADVANTECH reserves the right to return unrepaired items at the customer's cost if
inappropriately packed.
Besides that, "Door-to-Door" transportation such as speed post is recommended for
delivery, otherwise, the sender should bear additional charges such as clearance
fees if Air-Cargo is adopted.
Should DOA cases fail, ADVANTECH will take full responsibility for the product and
transportation charges. If the items are not DOA, but fail within warranty, the sender
will bear the freight charges. For out-of-warranty cases, customers must cover the
cost and take care of both outward and inward transportation.
4.2.2.3 Service Charges
The product is excluded from warranty if :
 The product is repaired after expiry of the warranty period.
 The product is tested or calibrated after expiry of the warranty period, and a No
Problem Found (NPF) result is obtained.
 The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus-
tomer; or failure caused which ADVANTECH is not responsible whether by acci-
dent or other cause. Such conditions will be determined by ADVANTECH at its
sole unfettered discretion.
 The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
Product updates and tests upon the request of customers who are without war-

ranty.
If a product has been repaired by ADVANTECH, and within three months after such a
repair the product requires another repair for the same problem, ADVANTECH will do
this repair free of charge. However, such free repairs do not apply to products which
have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by
the customer; or failure caused which ADVANTECH is not responsible whether by
accident or other cause.
Please contact your nearest regional service center for detail service quotation.
Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I)
with the repair charges. When you remit the funds, please reference the P/I number
listed under "Our Ref". ADVANTECH reserves the right to deny repair services to
customers that do not return the DOA unit or sign the P/I. Meanwhile, ADVANTECH
will scrap defective products without prior notice if customers do not return the signed
P/I within 3 months.
EPC-R3430 User Manual 20