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DualForce Industrial
Dual-Band Cellular Booster for Commercial
Offices, Institutions and Housing Complexes.
User Guide
WARNING
This is NOT a CONSUMER device. It is designated for installation
by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST
have an FCC LICENSE or express consent of an FCC Licensee to
operate this device. Unauthorized use may result in significant
forfeiture penalties, including penalties in excess of $100,000
for each continuing violation.
Click here to see price and to order.
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Summary of Contents for SureCall DualForce Industrial
- Page 1 DualForce Industrial Dual-Band Cellular Booster for Commercial Offices, Institutions and Housing Complexes. User Guide WARNING This is NOT a CONSUMER device. It is designated for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device.
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Page 2: Table Of Contents
CHAPTER 1: Introduction 1 1.1 - Package Contents 1.2 - Features & Benefits 3 1.3 - Additional Items Needed 1.4 - How It Works CHAPTER 2: Safety 2.1 - Safety Warnings CHAPTER 3: Planning 3.1 - Overview 3.2 - Exterior Antenna 3.3 - Interior Antennas 3.4 - Antenna Separation 9-11 3.5 - Calculating Signal Strength... -
Page 3: Chapter 1: Introduction
• Cable splitter if installing multiple antennas (up to six in a typical installation). Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prefix on all of our antennas, cables and accessories from CM to SC-. -
Page 4: How It Works
• Sufficient SC-240 ultra low loss interior/exterior cable (for boosters 65dB and below). • Up to 6 internal antennas (such as the SC-222W, omnidirectional domes and/or SC-248W flat panel by SureCall). • Grounded surge suppressor for DC power 1.4 - How It Works... - Page 5 • The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the booster. CAUTION: FAILURE TO PROPERLY INSTALL A...
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Page 6: Chapter 3: Planning
Planning CHAPTER 3: Planning 3.1 - Overview The general booster installation process follows these steps: 1. Decide where to mount the exterior antenna. This will generally be on the wall or roof of the building in the location with the strongest signal. You will need to decide whether to use an omnidirectional antenna mounted vertically or a directional Yagi antenna pointed directly at the cellular tower (line of sight). -
Page 7: Exterior Antenna
Planning 3.2 - Exterior Antenna You may use either an omnidirectional antenna such as the SC-100-L (flat area with no obstructions) or a directional Yagi antenna such as the SC-230W (to point directly at the tower). The omnidirectional antenna receives and transmits signals over a horizontal 360-degree circle while the Yagi antenna receives and transmits signals over a focused area and must be aimed directly (line of sight) toward the cellular tower that provides the best signal to the building. -
Page 8: Interior Antennas
Planning 3.3 - Interior Antennas You may use any combination of omnidirectional (dome) and/or directional (flat panel) interior antennas needed to obtain optimal signal strength throughout the building or installation area. Dome antennas such as the SC-222W, SC-223 and SC-224 provide 360-degree hemispherical coverage suitable for mostly square areas while flat panel antennas such as the SC-248W provide a focused zone of coverage suitable for long narrow areas. -
Page 9: Antenna Separation
Planning Note: You may or may not need antennas on every floor of a multistory building depending on fac- tors such as building material, booster gain, etc. 3.4 - Antenna Separation Proper antenna separation is essential in order to prevent signal oscillation (feedback) that can interfere with the cellular tower. -
Page 10: Calculating Signal Strength
-50 and -100dBm. Calls will drop at levels of about -100dB and lower. • Outside antenna gain (OAG): This the signal boost provided by the exterior antenna and is always a positive number with SureCall antennas. Cellular SC-100-S omni... - Page 11 Planning • Inside antenna gain (IAG): This is the signal boost provided by an interior antenna and is always a positive number with SureCall antennas. Cellular SC-222W omni dome SC-223W omni dome SC-248W Directional panel • Cable loss (CL): This is the signal loss caused by the cable and is always a negative number.
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Page 12: Booster Location
CAUTION: YOU ARE RESPONSIBLE FOR ENSURING THAT THE INSTALLATION MEETS ALL APPLICABLE CODES. 3.8 - Need Help? If you need help planning your installation, please contact a qualified installer, the reseller from whom you purchased the booster, or SureCall. https://www.signalbooster.com | 1-855-846-2654 | sales@signalbooster.com... -
Page 13: Chapter 4: Installation
Installation Chapter 4. This chapter describes how to install the booster and antennas for best results. 4.1 - Selecting the Locations Select the locations for the exterior antenna, interior antenna(s), booster, cables, and accessories as described in the previous chapter. CAUTION: FAILURE TO PROPERLY PLAN THE BOOSTER INSTALLATION CAN CAUSE SIGNAL OSCILLATION AND/OR OTHER EQUIPMENT... - Page 14 Installation CAUTION: MOUNT THE EXTERIOR ANTENNA ON A FIXED STRUCTURE. WARNING: FAILURE TO EXERCISE CAUTION WHEN WORKING IN HIGH AREAS COULD CAUSE A FALL AND PERSONAL INJURY. WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES.
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Page 15: Internal Antennas
Installation 4.4 - Internal Antennas Mount the interior antenna(s) in the location(s) you selected during the planning process. Be sure to follow the instructions included with the antenna(s) for a safe installation. Remember: • Dome antennas (SC-222W, etc.) should be mounted in the ceiling as close to the center of the desired coverage area as possible with the domed side pointing down. - Page 16 Installation 4.5 - Mounting the Booster Mount the booster as follows: 1. Verify that the selected location meets all of the criteria described in the previous chapter. 2. Attach the included mounting kit to the booster using the screws provided. Tighten the screws by hand with a screwdriver until tight plus 1/4 to 1/2 turn.
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Page 17: Chapter 5: Configuration & Testing
This chapter describes how to power on, configure, and test the booster. 5.1 - DIP Switches and Lights The DualForce Industrial booster has the following indicators and controls: • PCS Uplink Warning light/DIP switches (1): These DIP switches control the PCS communications with the cellular tower. -
Page 18: Initial Configuration
Configuration & Testing When the booster is powered on: • The green Power light (3) should illuminate. • The red Warning lights (1, 2, 4, 5) should remain OFF. If one or more Warning lights illuminates, power off the booster immediately. Each bank of DIP switches contains five switches. - Page 19 Configuration & Testing 2. Plug a surge suppressor into a grounded 110VAC wall outlet. 3. Plug the AC end of the power adapter that came with the booster into the surge suppressor. 4. Plug the DC end of the power adapter into the Power port on the booster. CAUTION: ONLY USE THE POWER SUPPLY INCLUDED WITH THE BOOSTER.
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Page 20: Testing
Configuration & Testing 5.4 – Testing Once the booster is powered on and no Warning lights are illuminated, walk around the entire area to test the voice and/or data signal. Refine the antenna locations and/or gain levels as needed, and then complete the permanent installation once the system is working as desired. 5.5 - Adjusting the Booster Keep the following points in mind when adjusting the booster: •... -
Page 21: Chapter 6: Warranty
This protects the customer from any defects or problems the product may have that are solely the fault of SureCall. Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue the customer a work- ing replacement. - Page 22 SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman- ship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s...
- Page 23 BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
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