Voice Monitoring; Rflink; Scheduled Reports And E-Mail - Avaya WLAN Security Switch 2300 Series Troubleshooting And Debug Manual

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The path information of the zip file is provided at the bottom of the WMS screen. Now, you can open a trouble
ticket with the above compiled information.

Voice Monitoring

If the QOS level is not being incremented properly under the statistics then verify that all QOS settings and
markings are set throughout the network between the AP and WSS.
Voice monitoring helps to determine if packets are marked appropriately in the transmit direction or not.
In WMS, to view client statistics for each queue perform the following steps:
WMS -> Monitor-> Equipment -> Choose WSS-> Client SSID Details -> Highlight a user session -> Session
Details -> Statistics.
In CLI, to view client statistics for each queue perform the following steps:
1
Show sess net session-id <client session number>
2
Another CLI command that is not client specific is "show ap qos-stats". This provides an aggregate
number and is not session specific.

RfLink

In WMS this feature is named as rflink and in CLI it is named as rfping. This feature provides information on
client session health by reporting RSSI, SNR, Round Trip Time, retries, and rate. If WMS is reporting
incorrectly compare to the CLI then collect the following information:
CLI command:
Syntax
WSS2360-1# rfping session-id <session> verbose
or
Syntax
WSS2360-1# rfping mac <mac address> verbose
Then compare with the WMS output that can be accessed through
WMS -> Monitor-> Equipment -> Choose WSS-> Client SSID Details -> Highlight a user session -> rflink.
If you still report issue with rflink, execute a wireless packet capture near the AP client which is connected to
filter on the client session.

Scheduled Reports and E-mail

If there is problem with the reports being generated or the email being sent by WMS then open a trouble ticket.
Before opening a trouble ticket, collect the ZIP file that includes WMS logs and a snapshot of error message
that may occur or have occurred. To collect the ZIP file go to WMS menu and then to Help-> Report Problem
and enter the stated information and save it.
The path information of the zip file is provided at the bottom of the WMS screen. Now, you can open a trouble
ticket with the above compiled information.
NN47250-700 (Version 04.01)