Mobility-Domain Troubleshooting (Seed And Secondary-Seed); Rf Analysis; Rf Visualization - Avaya WLAN Security Switch 2300 Series Troubleshooting And Debug Manual

Mobility-Domain troubleshooting (seed and secondary-seed)

If the mobility domain is having problem then collect the CLI Output combinations from each of the following
mobility domain members:
show mobility-domain
show mobility-domain data
show mobility-domain config
show cluster
show tech-support
If any of the mobility domain members are not active then verify the configuration. Also, from the other
cluster members issue a ping request to the member that is no longer active to determine if there is an active
path to the mobility-domain member.

RF Analysis

If "coverage hole", "high utilization", "rf interference" performance alarms are not available in WMS alarms
then open a trouble ticket. Before opening a trouble ticket, collect the ZIP file that includes WMS logs and a
snapshot of error message that may occur or have occurred. To collect the ZIP file go to WMS menu and then
to Help-> Report Problem and enter the stated information and save it.
The path information of the zip file is provided at the bottom of the WMS screen. Now, you can open a trouble
ticket with the above compiled information.
In WMS under alarms, if there are "coverage hole", "high utilization", "rf interference" alarms are not
available then open a trouble ticket. Before opening a trouble ticket, collect the ZIP file that includes WMS
logs and a snapshot of error message that may occur or have occurred. To collect the ZIP file go to WMS menu
and then to Help-> Report Problem and enter the stated information and save it.
The path information of the zip file is provided at the bottom of the WMS screen. Now, you can open a trouble
ticket with the above compiled information.
For both instances check for the RF Threshold settings and provide the information. This can be accomplished
in the following two ways:
WMS-> Monitor-> Sites -> Floor View -> Change RF Threshold
WMS-> Services-> Setup-> Monitoring Settings

RF Visualization

RF Visualization is an extension of RF analysis. Hence, if there are performance alarms generated for RF
Analysis, highlight the alarm and then go to floor view. In the floor view, it has to indicate where the AP is
located for the alarm generated. If you determine that the alarm condition is valid, and floor view is not
available then open a trouble ticket. Before opening a trouble ticket, collect the ZIP file that includes WMS
logs and a snapshot of error message that may occur or have occurred. To collect the ZIP file go to WMS menu
and then to Help-> Report Problem and enter the stated information and save it.
Avaya WLAN Security Switch 2300 Series Troubleshooting and Debug Guide
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