Dell EMC PowerEdge C6420 Installation And Service Manual
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Dell EMC PowerEdge C6420 Installation And Service Manual

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Dell EMC PowerEdge C6420
Installation and Service Manual
Regulatory Model: E43S Series
Regulatory Type: E43S001

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Is the SAS program installed and running in this version?

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Summary of Contents for Dell EMC PowerEdge C6420

  • Page 1 Dell EMC PowerEdge C6420 Installation and Service Manual Regulatory Model: E43S Series Regulatory Type: E43S001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Dell EMC PowerEdge C6420 overview......................7 Supported configurations..............................7 Back view of the PowerEdge C6420 sled........................9 Network ports indicator codes............................10 Sled to hard drive mapping..............................12 Expander zoning................................12 Locating the Service Tag of your system........................14 System information label..............................15...
  • Page 4 6 Installing and removing enclosure components.................... 63 Safety instructions................................63 Before working inside your system..........................63 After working inside your system...........................63 Recommended tools................................63 Dell EMC PowerEdge C6420 sled..........................64 Sled Installation Guidelines............................64 Removing a sled ................................65 Installing a sled ................................67 PERC battery................................... 69 Removing the PERC battery............................
  • Page 5 Installing a processor and heat sink module......................84 Removing the fabric processor from the processor heat sink module............... 86 Installing the fabric processor into the processor heat sink module..............87 Removing the non-fabric processor from the processor and heat sink module..........90 Installing the non-fabric processor into a processor and heat sink module............
  • Page 6 System board jumper settings............................131 System board connectors..............................132 Disabling forgotten password............................133 9 Getting help............................... 134 Contacting Dell EMC..............................134 Documentation feedback.............................. 134 Accessing system information by using QRL......................134 Quick Resource Locator for C6400 and C6420 systems..................135 Receiving automated support with SupportAssist ....................135 Recycling or End-of-Life service information......................135...

  • Page 7: Dell Emc Poweredge C6420 Overview

    Dell EMC PowerEdge C6420 overview The PowerEdge C6420 sled supports up to two Intel Xeon Scalable processors with 28 cores per processor. The sled also supports dedicated mezzanine, PCIe and Open Compute Project (OCP) adapters for expansion and connectivity. NOTE: The Intel Xeon Scalable processor with fabric connector is also known as Native Omnipath.
  • Page 8 Figure 1. Supported configurations for PowerEdge C6420 Dell EMC PowerEdge C6420 overview...

  • Page 9: Back View Of The Poweredge C6420 Sled

    Back view of the PowerEdge C6420 sled Figure 2. Back view of the PowerEdge C6420 sled Table 1. Back panel features Item Indicator, button, or connector Icon Description Enables you to connect Mezzanine card slot mezzanine expansion cards. For more information, see the Technical specifications section.

  • Page 10: Network Ports Indicator Codes

    The USB ports are 9-pin and USB 3.0 port (2) 3.0-compliant. These ports enable you to connect USB devices to the system. Network ports indicator codes Figure 3. LAN indicators on the QSFP carrier card Link indicator Dell EMC PowerEdge C6420 overview...
  • Page 11 Ethernet Link - No Traffic Green Green Ethernet - Traffic Green Blink NOTE: The LED blink speed varies according to the traffic bandwidth. Figure 5. Ethernet port indicator codes speed indicator link and activity indicator Dell EMC PowerEdge C6420 overview...

  • Page 12: Sled To Hard Drive Mapping

    A SAS expander board allows higher, single-volume hard drive configurations. An integrated expander device expands each sleds hard drive footprint. The Dell EMC PowerEdge C6400 enclosure allows four sleds to access a single expander controller at the same time. there are two zoning options available, they are:...
  • Page 13 • Up to 6 SAS/SATA device of each sled in Split Mode (6+6+6+6) • Up to 12 SAS/SATA device of sled 1 and sled 3 in Zoning Mode (12+12) Dell EMC PowerEdge C6420 overview...

  • Page 14: Locating The Service Tag Of Your System

    EST tag. This information is used by Dell to route support calls to the appropriate personnel. Figure 8. Locating the Service Tag of your system information tag (top view) Express Service Tag label information tag (bottom view) network MAC address information label iDRAC MAC address information label Dell EMC PowerEdge C6420 overview...

  • Page 15: System Information Label

    System information label System board information Figure 9. System board connections Dell EMC PowerEdge C6420 overview...

  • Page 16: Mechanical Overview

    Mechanical overview Figure 10. Mechanical overview Dell EMC PowerEdge C6420 overview...

  • Page 17: Memory Information

    Memory information Figure 11. Memory information Dell EMC PowerEdge C6420 overview...

  • Page 18: Jumper Settings

    Jumper settings Figure 12. Jumper settings Dell EMC PowerEdge C6420 overview...

  • Page 19: Documentation Resources

    To view the document that is listed in the documentation resources table: • From the Dell EMC support site: Click the documentation link that is provided in the Location column in the table. Click the required product or product version.
  • Page 20 Dell OpenManage Essentials, see Essentials the Dell OpenManage Essentials User’s Guide. For information about installing and using Dell Dell.com/serviceabilitytools SupportAssist, see the Dell EMC SupportAssist Enterprise User’s Guide. For information about partner programs enterprise Dell.com/openmanagemanuals systems management, see the OpenManage Connections Enterprise Systems Management documents.

  • Page 21: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • Dimensions of the Dell EMC PowerEdge C6420 sled • Chassis weight • Processor specifications • Supported operating systems • System battery • Expansion bus specifications •...

  • Page 22: Chassis Weight

    No backplane systems 34.56 Kg (76.19 lb) Processor specifications The Dell EMC PowerEdge C6420 sled supports up to two Intel Xeon Scalable processor in each of the four independent sleds. Each processor supports up to 28 cores. NOTE: The fabric processor must be installed in the processor 2 socket in a mixed configuration of fabric and non-fabric processors.

  • Page 23: Memory Specifications

    128 GB 1024 GB Drives and storage specifications The Dell EMC PowerEdge C6420 sled supports SAS and SATA Drives and Solid State Drives (SSDs). Table 9. Supported drive options for the PowerEdge C6420 sled Maximum number of drives in the enclosure Maximum number of drives assigned per sled 12 x 3.5-inch drive systems...

  • Page 24: Video Specifications

    Supported processors processor 1 processor 1 and processor 2 Video specifications The Dell EMC PowerEdge C6420 sled supports a Matrox G200 integrated graphics card with 16 MB RAM. Table 11. Supported video resolution options Resolution Refresh rate (Hz) Color depth (bits)
  • Page 25 Table 13. Maximum continuous operating temperature for nonfabric dual processor configuration No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processo Heat sink Watts r model model proces Drive Drive Driv Drive Drive Drive Drives Drives Drives CPU1: CPU1: FMM2M | 8280 CPU2: CPU2: V2DRD...
  • Page 26 No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processo Heat sink Watts r model model proces Drive Drive Driv Drive Drive Drive Drives Drives Drives CPU1: CPU1: JYKMM | 8260L CPU2: CPU2: V2DRD CPU1: CPU1: JYKMM | 8260M CPU2: CPU2: V2DRD CPU1: CPU1: JYKMM |...
  • Page 27 No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processo Heat sink Watts r model model proces Drive Drive Driv Drive Drive Drive Drives Drives Drives CPU1: CPU1: JYKMM | 5218 CPU2: CPU2: V2DRD CPU1: CPU1: JYKMM | 5218B CPU2: CPU2: V2DRD CPU1: CPU1: JYKMM |...
  • Page 28 No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processo Heat sink Watts r model model proces Drive Drive Driv Drive Drive Drive Drives Drives Drives CPU1: CPU1: JYKMM | 5215 CPU2: CPU2: V2DRD CPU1: CPU1: JYKMM | 5215M CPU2: CPU2: V2DRD CPU1: CPU1: JYKMM |...
  • Page 29 Table 14. Maximum continuous operating temperature for non-fabric single processor configuration No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processor Heat sink TDP Watts model model process Drive Drive Drive Drive Drive Drives Drives Drives Drives CPU1: 8280 CPU1: 6 30 FMM2M CPU1: 8280L...
  • Page 30 No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processor Heat sink TDP Watts model model process Drive Drive Drive Drive Drive Drives Drives Drives Drives CPU1: 6242 CPU1: 8 30 JYKMM CPU1: 6244 CPU1: 6 30 FMM2M CPU1: 6240C CPU1: 6 30 FMM2M CPU1: 6230...
  • Page 31 No-BP 3.5-inch chassis 2.5-inch chassis Chassis memor Processor Heat sink TDP Watts model model process Drive Drive Drive Drive Drive Drives Drives Drives Drives CPU1: 4215 CPU1: 8 35 JYKMM CPU1: 4214 CPU1: 8 35 JYKMM CPU1: 4214C CPU1: 8 35 JYKMM CPU1: 4210...
  • Page 32 No-BP 3.5-inch chassis 2.5-inch chassis Chassis TDP Watts 12x HDDs 8x HDDs 4x HDDs 24x HDDs 16x HDDs 8x HDDs 4x HDDs 115 W >35 113 W >35 105 W >35 >35 >35 85 W >35 >35 >35 >35 >35 70 W >35 >35...

  • Page 33: Expanded Operating Temperature Specifications

    Table 17. Configuration Restrictions with Intel NVMe SSD AIC P4800X No-BP 3.5-inch chassis 2.5-inch chassis Chassis TDP Watts 12x HDDs 8x HDDs 4x HDDs 24x HDDs 16x HDDs 8x HDDs 4x HDDs 205 W supported supported supported supported supported supported supported supported 200 W...
  • Page 34 Expanded operating temperature Specifications NOTE: Outside the standard operating temperature (10°C–35°C), the system can operate continuously in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C-40°C, derate maximum allowable temperature by 1°C per 175 m above 950 m (1°F per 319 ft). ≤...

  • Page 35: Particulate And Gaseous Contamination Specifications

    Temperature specifications Table 21. Temperature specifications Temperature Specifications Storage –40°C–65°C (–40°F-149°F) Continuous operation (for altitude less than 950 m or 3117 ft) 10°C–35°C (50°F-95°F) with no direct sunlight on the equipment. Fresh air For information about fresh air, see Expanded Operating Temperature section.

  • Page 36: Maximum Vibration Specifications

    Gaseous contamination Specifications NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. Maximum vibration specifications Table 24. Maximum vibration specifications Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum shock specifications Table 25.
  • Page 37 • M.2 card on DCS Mezzanine slot is not supported. • NVMe SSD is not supported • AEP DIMM and LRDIMM are not supported • PCIe cards greater than 25 W are not supported • H730 PERC and H330 support for 105-W processors •...

  • Page 38: Initial System Setup And Configuration

    Initial system setup and configuration Setting up your system Perform the following steps to set up your system: Unpack the system. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at Dell.com/poweredgemanuals.

  • Page 39: Log In To Idrac

    Ensure that you change the default user name and password after setting up the iDRAC IP address. NOTE: The Intel Quick Assist Technology (QAT) on the Dell EMC PowerEdge C6420 is supported with chipset integration and is enabled through an optional license. The license files are enabled on the sleds through iDRAC.

  • Page 40: Downloading Drivers And Firmware

    Using iDRAC virtual media Dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware.

  • Page 41: Pre-Operating System Management Applications

    Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware. Topics: • Options to manage the pre-operating system applications • System Setup • Dell Lifecycle Controller •...

  • Page 42: System Setup Details

    System Setup details The System Setup Main Menu screen details are explained as follows: Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure the iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface).
  • Page 43 Option Description Network Settings Provides options to manage the UEFI network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Provides options to manage integrated device controllers and ports, specifies related features and options. Serial Provides options to manage the serial ports, their related features and options.
  • Page 44 Option Description System Specifies the name of the system manufacturer. Manufacturer System Specifies the contact information of the system manufacturer. Manufacturer Contact Information System CPLD Specifies the current version of the system complex programmable logic device (CPLD) firmware. Version UEFI Compliance Specifies the UEFI compliance level of the system firmware.
  • Page 45 Option Description NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system. NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
  • Page 46 Option Description Hardware Enables or disables the hardware prefetcher. This option is set to Enabled by default. Prefetcher Software Enables or disables the software prefetcher. This option is set to Enabled by default. Prefetcher DCU Streamer Enables or disables the Data Cache Unit (DCU) streamer prefetcher. This option is set to Enabled by default. Prefetcher DCU IP Prefetcher Enables or disables the Data Cache Unit (DCU) IP prefetcher.
  • Page 47 SATA Settings You can use the SATA Settings screen to view the settings of SATA devices and enable SATA and PCIe NVMe RAID mode on your system. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Power on, or restart your system.
  • Page 48 Viewing NVMe Settings To view the NVMe Settings screen, perform the following steps: Power on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 49 Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS enables compatibility with non-UEFI operating systems.
  • Page 50 Steps On the System Setup Main Menu screen, click System BIOS > Boot Settings > UEFI/BIOS Boot Settings > UEFI/BIOS Boot Sequence. Click UEFI/BIOS Boot Sequence NOTE: Use the arrow keys to select a boot device, and use the plus (+) and minus (-) sign keys to move the device down or up in the order.
  • Page 51 Option Description Option Description VLAN Priority This is set to 0. UEFI HTTP Options Description Settings HTTP Device (n = 1 Enables or disables the device. When enabled, a UEFI HTTP boot option is created for the to 4) device. HTTP Device n Enables you to control the configuration of the HTTP device.
  • Page 52 Option Description User Accessible Enables or disables the USB ports. Selecting All Ports Off disables all USB ports. The USB keyboard and mouse USB Ports operate during boot process in certain operating systems. After the boot process is complete, the USB keyboard and mouse do not work if the ports are disabled.
  • Page 53 Option Description Option Description Enables or disables or only the boot driver is disabled Slot 4 for the PCIe slot 4. This option is set to Enabled by default. Enables or disables or only the boot driver is disabled Slot 5 for the PCIe slot 5.
  • Page 54 System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Power on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE:...
  • Page 55 Option Description The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. This option is set to Balanced Performance by default. Number of Turbo NOTE: If there are two processors installed in the system, you will see an entry for Number of Turbo Boost Enabled Boost Enabled Cores for Processor 2.
  • Page 56 Option Description Setup Password Enables you to set the system setup password. This option is read-only if the password jumper is not installed in the system. Password Status Enables you to lock the system password. This option is set to Unlocked by default. TPM Security NOTE: The TPM menu is available only when the TPM module is installed.
  • Page 57 Option Description Options Description User Mode In User Mode, PK must be installed, and BIOS performs signature verification on programmatic attempts to update policy objects. BIOS allows unauthenticated programmatic transitions between modes. Audit Mode In Audit mode, PK is not present. BIOS does not authenticate programmatic updates to the policy objects, and transitions between modes.
  • Page 58 A message prompts you to reenter the setup password. Reenter the setup password, and click OK. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Using your system password to secure the system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password.
  • Page 59 If you do not type the correct password in three attempts, the system displays the following message: Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down. Password Invalid. Number of unsuccessful password attempts: <x> Maximum number of password attempts exceeded.System halted.
  • Page 60 Option Description Redundant OS Boot NOTE: This option is disabled if Redundant OS Location is set to None or if Redundant OS State is set to Hidden. When set to Enabled, BIOS boots to the device specified in Redundant OS Location. When set to Disabled, BIOS preserves the current boot list settings.

  • Page 61: Idrac Settings Utility

    iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/poweredgemanuals.

  • Page 62: Boot Manager Main Menu

    If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again. Boot Manager main menu Menu item Description Continue Normal The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the Boot system continues with the next item in the boot order until the boot is successful or no more boot options are found.

  • Page 63: Installing And Removing Enclosure Components

    Installing and removing enclosure components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.

  • Page 64: Dell Emc Poweredge C6420 Sled

    Torx #T30 screwdriver • Wrist grounding strap • ESD mat Dell EMC PowerEdge C6420 sled Sled Installation Guidelines NOTE: Ensure to install a sled blank in all the empty slots. Operating the enclosure without a blank results in overheating. NOTE:...

  • Page 65: Removing A Sled

    Figure 14. Sled Installation Guidelines Removing a sled Prerequisites Follow the safety guidelines listed in Safety Instructions. NOTE: For optimized thermal performance, see Sled installation guidelines. NOTE: The procedure to remove a sled blank or a sled are the same. Step Press the retaining latch and using the sled pull handle, slide the sled out of the enclosure horizontally.
  • Page 66 CAUTION: Ensure that the sled is supported with both hands while it is being slid out. Figure 15. Removing a sled CAUTION: If you are permanently removing the sled, install a sled blank promptly. Operating the enclosure without a blank, for an extended time can result in overheating. Installing and removing enclosure components...

  • Page 67: Installing A Sled

    Figure 16. Removing a sled blank Next step Install the sled Install a sled blank. Installing a sled Prerequisite Follow the safety guidelines listed in Safety Instructions. NOTE: For optimized thermal performance, see Sled installation guidelines. Step Slide the sled into the enclosure horizontally, ensuring that the sled is supported from beneath until it locks into place. NOTE: To avoid any damages to the pins on the sled, do not force the sled into the enclosure.
  • Page 68 Figure 17. Installing a sled Installing and removing enclosure components...

  • Page 69: Perc Battery

    Figure 18. Installing a sled blank PERC battery Removing the PERC battery Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your enclosure. Remove the sled from the enclosure. If applicable, disconnect the battery cable from the PERC card. CAUTION: Do not hold the battery cable and lift the battery out.

  • Page 70: Installing The Perc Battery

    Figure 19. Removing the PERC battery Next step Install the PERC battery. Installing the PERC battery Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in After working inside your enclosure. Install the sled from the enclosure. If applicable, connect the battery cable from the PERC card.

  • Page 71: Air Shroud

    Figure 20. Installing the PERC battery Next steps If disconnected, connect the battery cable to the PERC card. Follow the procedure listed in After working inside your enclosure. Air shroud Removing the air shroud Prerequisites Follow the safety guidelines listed in Safety instructions.

  • Page 72: Installing The Air Shroud

    Figure 21. Removing the air shroud Next step Install the air shroud. Installing the air shroud Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Insert the air shroud into the sled, aligning the shroud hinge with slot on the sled. NOTE: Ensure that both the SATA cables are routed through the air shroud cable guide slot behind the air shroud latches.

  • Page 73: System Memory

    Figure 22. Installing the air shroud Next steps If disconnected, connect the battery cable to the PERC card. Follow the procedure listed in After working inside your enclosure. System memory System memory guidelines The PowerEdge system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor.

  • Page 74: General Memory Module Installation Guidelines

    Table 32. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 Slots A3 Slots A8 and A4 Slots A5 Slots A6 Processor 2 Slots B1 and B7 Slots B2 Slots B3 Slots B8 and B4...
  • Page 75 • When the DIMM quantity is 4 per processor, the population is slot 1, 2, 4, 5. • When the DIMM quantity is 8 per processor, the population is slot 1, 2, 3, 4, 5, 6, 7, 8. Mode-specific guidelines The configurations allowed depend on the memory mode selected in the System BIOS.

  • Page 76: Removing A Memory Module

    Optimizer Mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. • Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match.

  • Page 77: Installing A Memory Module

    Remove the air shroud. WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

  • Page 78: Support Bracket

    NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. Press the memory module with your thumbs until the socket levers firmly click into place. Figure 25. Installing a memory module Next steps Install the air shroud.

  • Page 79: Installing The Support Bracket

    Figure 26. Removing the support bracket Next step Install the support bracket. Installing the support bracket Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Place the support bracket in the sled. Using a Phillips #1 screwdriver, replace the screws to secure the bracket in place. Installing and removing enclosure components...

  • Page 80: Linking Board And Pcie Cable

    Figure 27. Installing the support bracket Next steps Install the sled into the enclosure. Follow the procedure listed in After working inside your enclosure. Linking board and PCIe cable Removing the linking board and PCIe cables Prerequisites NOTE: Observe the routing of the cable as you remove it from the sled. Route the cable properly when you replace it to prevent the cable from being pinched or crimped.

  • Page 81: Installing The Linking Board And Pcie Cables

    Figure 28. Removing the linking board and SATA cable Next step Install the linking board and PCIe cables. Installing the linking board and PCIe cables Prerequisite NOTE: Observe the routing of the cable as you remove it from the sled. Route the cable properly when you replace it to prevent the cable from being pinched or crimped.

  • Page 82: Processor And Heat Sink Module

    Figure 29. Installing the linking board and SATA cable Next steps Install the support bracket. Install the air shroud. Follow the procedure listed in After working inside your enclosure. Processor and heat sink module CAUTION: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell certified service technicians.

  • Page 83: Removing A Processor And Heat Sink Module

    Removing a processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system is powered off. Allow the heat sink to cool before removing it. Follow the safety guidelines listed in Safety instructions.

  • Page 84: Installing A Processor And Heat Sink Module

    Figure 30. Removing the processor and heat sink module Next step Install the processor and heat sink module. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions.
  • Page 85 CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components. Push the blue retention clips inward to allow the heat sink to drop into place. Using the Torx #T30 screwdriver, tighten the screws on the heat sink in the order below: Partially tighten the first screw (approximately 3 turns).

  • Page 86: Removing The Fabric Processor From The Processor Heat Sink Module

    Next steps Install the air shroud. Connect the fabric cable to the fabric processor. Follow the procedure listed in After working inside your enclosure. Removing the fabric processor from the processor heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it.

  • Page 87: Installing The Fabric Processor Into The Processor Heat Sink Module

    Figure 33. Removing the processor bracket Next step Install the fabric processor into the processor heat sink module. Installing the fabric processor into the processor heat sink module Prerequisite NOTE: In a sled which has been configured with mixed CPUs – a fabric processor installed in the CPU2 socket and a non-fabric processor installed in the CPU1 socket, you must connect the external Omnipath link cables to Port 2 on the OCP carrier card.
  • Page 88 Figure 34. Installing the processor bracket If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket.
  • Page 89 Figure 35. Applying thermal grease on top of the processor Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. •...

  • Page 90: Removing The Non-Fabric Processor From The Processor And Heat Sink Module

    Next steps Install the processor and heat sink module. Follow the procedure listed in After working inside your enclosure. Removing the non-fabric processor from the processor and heat sink module Prerequisites NOTE: Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink. This procedure is not required when replacing a system board.
  • Page 91 Figure 38. Loosening the processor bracket Figure 39. Loosening the processor bracket Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.

  • Page 92: Installing The Non-Fabric Processor Into A Processor And Heat Sink Module

    Figure 40. Removing the processor bracket Next steps Install the processor into the processor and heat sink module.. Install the non-fabric processor into the processor and heat sink module. Installing the non-fabric processor into a processor and heat sink module Prerequisite NOTE: In a sled which has been configured with mixed CPUs –...
  • Page 93 Figure 41. Installing the processor bracket If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor.
  • Page 94 Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. •...

  • Page 95: Removing The Fabric And Sideband Cables

    Removing the fabric and sideband cables Prerequisites NOTE: The procedure to remove the carrier card is similar to removing an OCP card. NOTE: Route the fabric cable for CPU 2 under the heat sink of CPU1. Follow the safety guidelines listed in Safety instructions.

  • Page 96: Expansion Cards

    NOTE: Route the fabric cable for CPU2 under the heat sink of CPU1. Follow the safety guidelines listed in Safety instructions. Steps Align the notches on the fabric connector with the guide pins on the processor base plate. Push the connector toward the processor, until the connector is engaged with the edge connector on the processor. Push the locking bar down to secure the fabric connector in place.

  • Page 97: Pcie Slot Priority

    PCIe slot priority Table 36. Supported expansion options Slot's Electrical Bandwidth/Physical Riser Slot number Form Factor Controlling processor Power Connector LP PCIE Slot Processor 1 PCIe Gen3 x16 Low profile 75 W (Slot 4) SKL/SKL-F/CLX (x16 connector) Storage Slot Processor 1 PCIe Gen3 x8 (DCS Mezz Slot) Mezzanine...
  • Page 98 Card type Form factor Link Slot Maximum number of cards width priority Intel X16 OPA network card Mellanox 100G dual port QSF network card Intel 40G dual port QSFP network card Intel 10G Base-T dual port network card Intel 10GBTV2 network card 57414 25G dual port PCIE network card Intel 10G dual port FVL SFP+ network card...

  • Page 99: Removing The Expansion Card Riser Assembly

    Card type Form factor Link Slot Maximum number of cards width priority Intel 70-W FPGA card PM1725B 1.6 HHHL NVME card PM1725B 3.2 HHHL NVME card PM1725B 6.4 HHHL NVME card P4800X 750GB HHHL PCIE card Removing the expansion card riser assembly Prerequisites NOTE: Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission...

  • Page 100: Installing The Expansion Card Riser Assembly

    Installing the expansion card riser assembly Prerequisite NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
  • Page 101 Figure 48. Removing an expansion card Installing and removing enclosure components...

  • Page 102: Installing An Expansion Card

    Figure 49. Installing the expansion card filler bracket Next step Install the expansion card install the expansion card filler bracket. Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board.
  • Page 103 Figure 50. Removing the expansion card filler bracket Installing and removing enclosure components...

  • Page 104: Removing The Riser Card

    Figure 51. Installing an expansion card Next steps Install the expansion card riser assembly. Follow the procedure listed in After working inside your enclosure. Removing the riser card Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your enclosure.

  • Page 105: Installing The Riser Card

    Figure 52. Removing the riser card Next step Install the riser card. Installing the riser card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Place the riser card into the expansion card bracket. Using the Phillips #2 screwdriver, tighten the screws that secure the riser card to the expansion card bracket. Installing and removing enclosure components...

  • Page 106: Removing The M.2 Sata X16 Riser

    Figure 53. Installing the riser card Next steps If removed, install the expansion card. Install the expansion card riser assembly. Follow the procedure listed in After working inside your enclosure. Removing the M.2 SATA x16 riser Prerequisites Follow the safety guidelines listed in Safety instructions.

  • Page 107: Installing The M.2 Sata X16 Riser

    Figure 54. Removing the M.2 SATA x16 riser Next step Install the M.2 SATA x16 riser. Installing the M.2 SATA x16 riser Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Connect the data cable to the riser. Insert the keyed end of the M.2 SATA riser into the lock on the system board. Align and insert the edge connector into the connector on the system board.

  • Page 108: Removing The M.2 Sata Card

    Figure 55. Installing the M.2 SATA x16 riser Next step Follow the procedure listed in After working inside your enclosure. Removing the M.2 SATA card Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your enclosure.

  • Page 109: Installing The M.2 Sata Card

    Figure 56. Removing the M.2 SATA card from the M.2 SATA x16 riser Figure 57. Removing the M.2 SATA card from the x8 mezzanine card Next step Install the M.2 SATA card Installing the M.2 SATA card Prerequisite Follow the safety guidelines listed in Safety instructions.
  • Page 110 Steps Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. Using the Phillips #1 screwdriver, secure the card in place. Figure 58. Installing the M.2 SATA card on the SATA x16 riser Figure 59.

  • Page 111: M.2 Ssd Module

    M.2 SSD module The BOSS card is a simple RAID solution card designed specifically for booting a server's operating system. The card supports up to two 6 Gbps M.2 SATA drives. The BOSS adapter card has a x8 connector using PCIe gen 2.0 x2 lanes, available only in the low-profile and half- height form factor.

  • Page 112: Removing The M.2 Sata Card

    Steps Connect the data cable to the riser. Insert the keyed end of the M.2 SATA riser into the lock on the system board. Align and insert the edge connector into the connector on the system board. Using the Phillips #2 screwdriver, tighten the screw to secure the riser to the sled. Figure 61.

  • Page 113: Installing The M.2 Sata Card

    Figure 62. Removing the M.2 SATA card from the M.2 SATA x16 riser Figure 63. Removing the M.2 SATA card from the x8 mezzanine card Next step Install the M.2 SATA card. Installing the M.2 SATA card Prerequisite Follow the safety guidelines listed in Safety instructions.
  • Page 114 Steps Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. Using the Phillips #1 screwdriver, secure the card in place. Figure 64. Installing the M.2 SATA card on the SATA x16 riser Figure 65.

  • Page 115: Mezzanine And Ocp Cards

    Mezzanine and OCP cards Removing a mezzanine card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your enclosure.

  • Page 116: Installing A Mezzanine Card

    Figure 66. Removing a mezzanine card Next step Install the mezzanine card install the mezzanine card filler bracket. Installing a mezzanine card Prerequisite NOTE: The procedure to install the mezzanine blank is similar to the removal of a mezzanine card. Follow the safety guidelines listed in Safety instructions.
  • Page 117 Steps Attach and secure the mezzanine card bracket to the mezzanine card. Holding the card by its edges, position the card so that the card edge connector aligns with the connector of the bridge board on the system board. Insert the card edge connector and push the card firmly until the card is fully seated on the bridge board. Using the Phillips #2 screwdriver, secure the mezzanine card and bracket assembly to the sled using screws.

  • Page 118: Removing The Mezzanine Card Bridge Board

    Removing the mezzanine card bridge board Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your enclosure. Remove the expansion card riser assembly Remove the mezzanine card. Step Pull the mezzanine card bridge board away from the mezzanine card slot on the system board. Figure 68.

  • Page 119: Removing The Ocp Card

    Figure 69. Installing the mezzanine card bridge board Next steps Install the mezzanine card. Install the expansion card riser assembly. Follow the procedure listed in After working inside your enclosure. Removing the OCP card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card. Follow the safety guidelines listed in Safety instructions.

  • Page 120: Installing The Ocp Card

    Figure 70. Removing the OCP card Next step Install the OCP card. Installing the OCP card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Insert the Open Compute Project (OCP) card into the sled, aligning the connector on the card with the connector in the system board.

  • Page 121: System Battery

    Figure 71. Installing the OCP card Next steps Install the mezzanine card. Follow the procedure listed in After working inside your enclosure. System battery Replacing system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.

  • Page 122: Installing The System Battery

    Figure 72. Removing system battery Next step Install the system battery. Installing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system.

  • Page 123: System Board

    Figure 73. Installing the system battery Next steps If removed, install the expansion card riser. Follow the procedure listed in After working inside your enclosure. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields.

  • Page 124: Installing System Board

    CAUTION: Do not lift the system board by holding a memory module slot, any other connector, or component. Hold the system board by the edges, and lift the system board away from the sled. Figure 74. Removing the system board Next step Install the system board.
  • Page 125 Figure 75. Installing system board Next steps If not installed, install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information about the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module that is once installed is attached to the system board and cannot be removed.

  • Page 126: Trusted Platform Module

    Restoring the Service Tag by using the Easy Restore feature By using the Easy Restore feature, you can restore your Service Tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is automatically backed up in a backup flash device an rSPI card automatically. If BIOS detects a new system board and the Service Tag in the backup flash device rSPI card, BIOS prompts the user to restore the backup information.
  • Page 127 NOTE: • Ensure that your operating system supports the version of the TPM module being installed. • Ensure that you download and install the latest BIOS firmware on your system. • Ensure that the BIOS is configured to enable UEFI boot mode. About this task CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a...

  • Page 128: Initializing Tpm For Bitlocker Users

    Initializing TPM for BitLocker users Initialize the TPM. For more information, see initializing the TPM for Intel TXT users. The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for TXT users While booting your system, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS >...

  • Page 129: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 130: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 131: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.

  • Page 132: System Board Connectors

    System board connectors Figure 77. PowerEdge C6420 system board connectors Table 39. System Board Connectors and Description Item Connector Description PCIe B NVMe B connector PCIe A NVMe A connector PCIe Slot 5 Slot 5: x16 PCIe Gen3 from CPU 2...

  • Page 133: Disabling Forgotten Password

    Item Connector Description DIMM sockets (4) DIMM B7, DIMM B1, DIMM B2, DIMM B3 CPU 2 CPU socket 2 (with a dust cover) Disabling forgotten password The software security features of the system include a system password and a setup password. The password jumper enables or disables password features and clears any password(s) currently in use.

  • Page 134: Getting Help

    The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) located on the information tag in the front of the C6420, to access the information about the Dell EMC PowerEdge C6420.

  • Page 135: Quick Resource Locator For C6400 And C6420 Systems

    Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits: •...

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