Priority Calls - Cisco 7931G User Manual

Priority Calls

Notify System Administrator About Suspicious or Harassing Call
Procedure
Press MCID.
Your phone plays a tone and displays the message MCID successful. Your administrator receives
notification about the call with supporting information to take appropriate actions.
Priority Calls
In some specialized environments, such as military or government offices, you may need to make and receive
urgent or critical calls. If you have the need for this specialized call handling, your system administrator can
add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call
If you...
Want to choose a priority
(precedence) level for an outgoing
call
Want to make a priority
(precedence) call
Hear a special ring (faster than
usual) or special call waiting tone
Want to view priority level of a
call
Hear a continuous tone
interrupting your call
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
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that is sent to your phone.
Then...
Contact your system administrator for a list of corresponding precedence
numbers for calls.
Enter the MLPP access number (provided by your system administrator)
followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon on your
phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
•
Priority call
•
Medium priority (immediate) call
• High priority (flash) call
• Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If you do
not see an MLPP icon, the priority level of the call is normal (routine).
You or the other party are receiving a call that must preempt the current
call. Hang up immediately to allow the higher priority call to ring
through.
Calling Features