Troubleshooting - Nespresso Vertuo Manual

TROUBLESHOOTING

The machine has turned "OFF" automatically; push the button or "UNLOCK" the machine.
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1. No light on the button.
Check the mains, plug, voltage, and fuse.
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Check that the water tank is lled.
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Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
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2. No co ee, no water.
Descale if necessary.
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Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
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Preheat cup with hot drinking water from the tap.
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3. Co ee is not hot enough.
Descale if necessary.
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4. The machine doesn't start and has
Check that lever is properly locked.
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light steady on. If you want to brew a Co ee or Espresso, check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
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If blinking, see next points. If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
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5. The machine doesn't start and light Fill the water tank and push button to start.
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blinks alternately; 1 blink and 1 pause. Check that lever is properly locked.
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If co ee is owing normally, this indicates the machine is working properly.
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If only water is owing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding paragraph in this user manual.
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6. Light blinks while machine is
If there is no intention to clean, descale, or empty the system, then push the button to stop the machine. If the machine is still blinking, exit descaling mode by holding the button for at
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running.
least 7 seconds or refer to next section.
If problem persists, call the Nespresso Club.
It will take some time before the co ee ow comes out (due to barcode reading and pre-wetting the co ee).
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Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
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7. Light blinks and machine is not Fill the water tank and push button to start.
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running. Turn the machine to "OFF mode" by pushing the button for 3 seconds and then push it again to turn the machine "ON". Now wait approximately 20 minutes to allow the machine to cool
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down after extensive use.
If the machine doesn't turn "OFF" then exit descaling mode by pushing the button for at least 7 seconds.
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During regular Co ee/ Espresso preparation : 1) Unlock the lever and open the machine
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head to check that a fresh undamaged capsule is inserted in the correct position;
8. Light blinks alternately 2 blinks and 2) Check that the lever is in "LOCKED" position 3) Check that the water tank is lled.
1 pause continuously. Machine is During Descaling, Emptying and Cleaning: 1) Check that capsule is ejected 2) Check that
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not running. the lever is in "LOCKED" position.
During Programming Volume: 1) Check if a capsule has been well inserted 2) Please refer
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to the corresponding chapter.
ASSISTANCE VIDEOS ARE AVAILABLE ON
WWW.NESPRESSO.COM VISIT THE "MACHINES" SECTION
If problem persists:
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1. Unlock the lever and open machine head.
2. Replace capsule (if needed).
3. Disconnect powercord from the outlet and plug the machine back into outlet after
10 seconds.
4. Close the head and press the button to turn "ON" and press again to start brewing.
If problem persists, call the Nespresso Club.
EN
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