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Custom Audio Electronics D4 102 User Manual

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USER MANUAL
D4 102
D4 202
D4 302-K
CUSTOM S.p.A.

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Summary of Contents for Custom Audio Electronics D4 102

  • Page 1 USER MANUAL D4 102 D4 202 D4 302-K CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Your attention is drawn to the following actions Via Berettine 2/B PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 7 2 IDENTIFICATION OF THE MODELS .
  • Page 6 7 STANDALONE OPERATION D4 102 ........59 8 STANDALONE OPERATION D4 202 AND D4 302-K .

  • Page 7: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 9: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION D4 102 LABEL PRINTER D4 102 USB D4 202 LABEL PRINTER D4 202 USB RS232 D4 302-K LABEL PRINTER D4 302-K USB RS232...

  • Page 11: Description

    Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service. D4 102 1. Device 2. Documentation (Short guide, warranty sheet) 3.
  • Page 12 D4 202 1. Device 2. Documentation (Short guide, warranty sheet) 3. USB cable 4. Power supply 5. Power supply cable...
  • Page 13 D4 302-K 1. Device 2. Documentation (Short guide, warranty sheet) 3. USB cable 4. Power supply 5. Power supply cable...

  • Page 14: Device Components: External Views

    3.2 Device components: external views D4 102 1. LED status 2. Control panel 3. Ribbon compartment cover 4. Tear of blade 5. Paper output 6. Front cover 7. Top cover 8. Release latch (x2) 9. Connectors panel...
  • Page 15 D4 202 1. LCD screen 2. Control panel 3. Ribbon compartment cover 4. Tear of blade 5. Paper output 6. Front cover 7. Top cover 8. Release latch (x2) 9. Connectors panel...
  • Page 16 D4 302-K 1. LCD screen 2. Control panel 3. Ribbon compartment cover 4. Tear of blade 5. Paper output 6. Front cover 7. Top cover 8. Release latch (x2) 9. Connectors panel...

  • Page 17: Connectors Panel

    3.3 Connectors panel D4 102 1. ON/OFF key 2. Power supply port 3. USB B Port 4. Ethernet port (optional) RS232 Micro SD...
  • Page 18 D4 202, D4 302-K 1. ON/OFF key 2. Power supply port 3. RS232 port 4. MicroSD port 5. USB A port 6. USB B Port 7. Ethernet port (optional) RS232 Micro SD...

  • Page 19: Device Components: Internal View

    3.4 Device components: internal view D4 102, D4 202, D4 302-K 1. Grear wheel of the empty media core 6. Holder latch 2. Printhead 7. Guides (x2) 3. Ribbon label sensor 8. Gap, notch or black mark movable sensor 4. Grear wheel of the ribbon roll 9.

  • Page 20: Product Label

    3.5 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX R<x> 0000000000000000...

  • Page 21: Control Panel

    3.6 Control panel D4 102 The key functions are available under the device Ready mode. GRAPHIC SYMBOL STATUS LED DESCRIPTION Press once for GREEN LIGHT feed a blank label Press for 2 seconds for YELLOW LIGHT label calibration. Press for 4 seconds for GREEN LIGHT print self test page.
  • Page 22 The key functions are available under the device Auto form mode. GRAPHIC SYMBOL STATUS LED DESCRIPTION Continuously press when turning on the printer YELLOW LIGHT for cancel the auto form. Status LED. STATUS LED DESCRIPTION Label out. Ribbon out. FLASH IN RED LIGHT Cover open.
  • Page 23 D4 202 The key functions are available under the device Ready mode. GRAPHIC SYMBOL FUNCTION DESCRIPTION Enter the menu list to setup the printer coniguration. MENU FEED Feed a blank label. The key functions are available under the device Printing mode. GRAPHIC SYMBOL FUNCTION DESCRIPTION Stop and cancel the current printing job. CANCEL Removes the error status when problem is resolved.
  • Page 24 The key functions are available in Labelless calibration mode. GRAPHIC SYMBOL FUNCTION DESCRIPTION MENU Return back to previous menu level. CANCEL Calibrate with ribbon. PAUSE Calibrate without ribbon. FEED Normal mode.
  • Page 25 D4 302-K The key functions are available under the device Ready mode. GRAPHIC SYMBOL FUNCTION DESCRIPTION Enter the menu list to setup the printer coniguration. MENU FEED Allow to feed a blank label. The key functions are available under the device Printing mode. GRAPHIC SYMBOL FUNCTION DESCRIPTION Stop and cancel the current printing job. CANCEL Removes the error status when problem is resolved.
  • Page 26 The key functions are available in Labelless calibration mode. GRAPHIC SYMBOL FUNCTION DESCRIPTION MENU Return back to previous menu level. CANCEL Calibrate with ribbon. PAUSE Calibrate without ribbon. FEED Normal mode.

  • Page 27: Lcd Screen Icons

    3.7 LCD screen icons D4 202, D4 302-K LCD screen information consists 4 parts to show the Printer status. 1. Device status (when printer is in Ready status) 2. Time and setting icon 3. Printer current status and setting level 4.
  • Page 28 Device status bar. GRAPHIC SYMBOL FUNCTION DESCRIPTION BUZZER ON Buzzer symbol will be shown when buzzer is set to on. SD CARD INSERTED SD card symbol will be shown when SD card is inserted. USB MASTER INTERFACE USB master symbol will be shown when interface is inserted. (keyboard or scanner) INSERTED Key status bar: the symbol will be shown on the...
  • Page 29 Menu structure. GRAPHIC SYMBOL FUNCTION DESCRIPTION Printer coniguration information. INFORMATION USER SETUP LANGUAGE Change menu language. LCD CONTRAST Contrast of LCD. BUZZER VOLUME Adjust the buzzer volume. DATE Set the RTC Date. TIME Set the RTC time. DEFAULT Initiate to factory default. Set the password to lock the PASSWORD change of parameter.
  • Page 30 COMM. SETUP RS-232 Set RS-232 parameter. Ethernet status and set ETHERNET coniguration. PRINT SETUP TRANSFER MODE Thermal transfer or thermal direct. Set to peeler, cutter or tear of function. PRINT MODE SPEED Printing speed. DARKNESS Printing heat value. LABEL TYPE Select the label type. GAP SENSOR Select label sensor type.
  • Page 31 PRINT WIDTH Set the print width. Adjust the origin of printer PRINT X OFFS horizontal coordinate. Adjust the origin of printer PRINT Y OFFS vertical coordinate. Set the print head vertical ofset. TPH Y OFFS Set the label stop position for BACK Y OFFS peeler, cutter or tear-of mode. Reprint the previous label when ERROR REPRINT error occurs.
  • Page 32 LABELLESS Calibrate with/without label. CALIBRATION MEMORY Show the free memory size in FREE SIZE Flash and SD card. List the forms, images and fonts LIST in memory device. Delete separately the stored DELETE FILES forms, images and fonts in memory. Delete all stored forms, images CLEAR MEMORY and fonts in the memory.

  • Page 33: Installation

    4 INSTALLATION 4.1 Connections The following igure shows the possible connections for the device. . D4 102 Ethernet cable (not included) Optional Ethernet port RS232 Micro SD Standard USB B cable (included) Power supply cable (included) POWER SUPPLY...
  • Page 34 D4 202, D4 302-K When the RS232 and USB communication cables are connected to the device at the same time, the communication take place via the USB port. Ethernet cable (not included) Optional Ethernet port RS232 Micro SD Micro SD (not included) Standard USB B cable...

  • Page 35: Pinout

    4.2 Pinout D4 102, D4 202, D4 302-K USB INTERFACE Female USB type B connector 1 USB0_VBUS (in) 2 USB0_D- (in/out) 3 USB0_D+ (in/out) 4 GND SH1 SHIELD SH2 SHIELD...
  • Page 36 ETHERNET INTERFACE (Optional) Female RJ45 connector 1 RX +1 2 +3.3V ETH 3 RX -1 4 TX +1 5 +3.3V ETH 6 TX -1 7 n.c 8 GND 9 +3.3 V 10 LED-LNK 11 +3.3 V 12 LED-LAN 13 Shield 14 Shield NOTES: The functionality of two LED are speciied in the following tables:...
  • Page 37 D4 202, D4 302-K USB INTERFACE (D4 202/ Female USB type A connector 1 VBUS-A (in) 2 HD- 3 HD+ 4 GND SH1 GND SH2 GND SH3 GND SH4 GND...
  • Page 38 RS232 SERIAL INTERFACE Female DB9 connector 1 DTR 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 DSR 5 GND 6 DTR When +VRS232, device is power on 7 CTS 8 RTS...

  • Page 39: Driver And Sdk

    4.3 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) From the Start menu, press Run Driver for Windows 7 (32/64 bit) and type-in the path where the SW Windows was saved on PC, then click OK.

  • Page 41: Operation

    5 OPERATION 5.1 Opening the top cover To open the top cover proceed as follows. Pull the release levers on both sides to unlock the cover. Lift the top cover to the maximum opening position as shown in figure.

  • Page 42: Opening The Ribbon Compartment Cover

    5.2 Opening the ribbon compartment cover To open the ribbon compartment cover proceed as follows. Pull the release levers on both sides to unlock the cover. Lift the top cover to the maximum opening position as shown in figure.
  • Page 43 Press the levers as shown in the figure. Lift the ribbon compartment cover to the maximum opening position as shown in figure.

  • Page 44: Opening The Frontal Cover

    5.3 Opening the frontal cover To open the front cover proceed as follows. Pull the release levers on both sides to unlock the cover. Lift the top cover to the maximum opening position as shown in figure.
  • Page 45 Push the platen roller bearing tabs (one on the right, one on the left) upwards and rotate them backwards to the end. Lift and remove the platen roller.
  • Page 46 Lift and remove the front cover.

  • Page 47: Switch The Device On

    5.4 Switch the device on To open turn on the device proceed as follows. RS232 Micro SD IN DC 24V 2.5A External power supply Connect the power supply adapter to the device and the mains outlet. Use the type of electrical power supply indicated on the device label. RS232 Micro SD Locate the ON/OFF key in the right side.

  • Page 48: Loading The Ribbon Roll

    5.5 Loading the ribbon roll To load the ribbon roll into the device proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Only use approved paper rolls. Ribbon compartment cover opening paragraph 5.1.
  • Page 49 Rotate the grear wheel until the notches align and lock in to the left side of the ribbon roll. Insert the empty media core into the take up spindle.
  • Page 50 Rotate the grear wheel until the notches align and lock in to the left side of the empty media core. Pull the ribbon out from the ribbon roll and stick it with the adhesive tape on the empty media core take up.
  • Page 51 Rotate the grear wheel on the left side of empty media core until the ribbon is pulled tight. The figure show a section of the device with the ribbon path (outside wound).

  • Page 52: Loading The Ribbon Label Roll

    5.6 Loading the ribbon label roll To load the label roll into the device proceed as follows. At every change of label roll, check inside the device to locate and remove any scraps. Only use approved label rolls. Top cover opening paragraph 5.1.
  • Page 53 External labels Internal labels Insert the label roll. the label roll can be loaded with label inside or outside wound in the same way Press and hold the latch down and adjust the holders until the label roll is firmly supported. Release the latch.
  • Page 54 Before pushing the labels ribbon under the guides, adjust the label sensor to appropriate position to detect the labels with gap, notch or black mark. Pull the label ribbon and pushit under the both guides. Please make sure the printing surface is facing up.

  • Page 55: Maintenance

    6 MAINTENANCE 6.1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 56: Cleaning

    6.2 Cleaning For periodic cleaning of the device, see the instructions below. Platen roller Paper path Disconnect the power supply cable and open Disconnect the power supply cable and open (see paragraph 5.1). the ribbon compartment cover (see paragraph 5.1). the ribbon compartment cover and top cover (see (see paragraph 5.1).
  • Page 57 Sensor Printing head Disconnect the power supply cable and open Disconnect the power supply cable and open (see paragraph 5.1). the ribbon compartment cover (see paragraph 5.1). (see paragraph 5.1). the ribbon compartment cover (see paragraph 5.1). ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.
  • Page 58 Manual cutter Chassis Disconnect the power supply cable and open Disconnect the power supply cable. (see paragraph 5.1). the ribbon compartment cover (see paragraph 5.1). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine.

  • Page 59: Standalone Operation D4 102

    7 STANDALONE OPERATION D4 102 It’s possible to operate the device alone without connecting PC to print labels. This section shows the way how to operate the standalone operation. • Create a new blank label. • Select “Make form” and press Finish key.
  • Page 60 • Edit your label. • Press “Print” icon key.
  • Page 61 • Press “Modify” key / select “Automatic form recall” / press “Download”. • Save the form into Printer’s Flash ROM. After downloaded the form into the printer’s lash ROM, the 3D indicator will be turned to purple color. • To cancel the Standalone power of the device. Keep press the FEED key then power on the device, note to wait that  • the 3D indicator light start lashing and turn to purple again and release the Feed key. Open your computer device tool  / ile manager / delete the form from the form list.

  • Page 63: Standalone Operation D4 202 And D4 302-K

    8 STANDALONE OPERATION D4 202 AND D4 302-K It’s possible to operate the device alone without connecting PC to print label by using normal USB interface keyboard or scanner. 8.1 Description of keyboard Where: PRINTER STATUS MAIN MENU SUB MENU KEY FUNCTION DESCRIPTION Enter / Exit LCD Menu...
  • Page 64 PRINTER STATUS MAIN MENU SUB MENU KEY FUNCTION DESCRIPTION ~ ! @ # $ % ^ & * ( ) - + ` 0 ~ 9 _ = { } | : " < > ? [ ] \ ; , . / A ~ Z Data a ~ z...
  • Page 65 PRINTER STATUS MAIN MENU SUB MENU KEY FUNCTION DESCRIPTION ↑ Scroll up ↓ Scroll down Menu Item Return to last menu level Enter Enter menu item ↑ Scroll up ↓ Scroll down Setting Return Enter Save ↑ Date Scroll up ↓...
  • Page 66 • Create a new blank label. • Select - “Print Label” to crate a label or - “Make Form” to crate a template with variable ields...
  • Page 67 • Edit a form. Enter the “Text” or Barcode in editing ield. •...
  • Page 68 Click twice on the “Text”, select “Keyboard input” in Source ield. • • Enter the prompt text would like to be shown on LCD monitor. Enter also the max characters.
  • Page 69 • Follow the last step for the other variable text. • Press “Print” key.
  • Page 70 • Press “Modify” key to modify the form name. • Modify the form name.
  • Page 71 After modifying the form name, press “Download” and “Save” to load the form to memory device. • There 3 ways you could store the form into Printer’s: RAM, Flash ROM or SD card. C:\User...
  • Page 72 After downloaded the form into the printer’s lash ROM, check the FORM LIST in memory of printer menu. The form  • name “Label” will be shown in FORM list. Where: R: Form is stored in device’s SDRAM. The Form will disappear when device’s power is of F: Form is stored in device’s Flash ROM. The Form is saved in memory even power of the device D: Form is stored in SD card. • Select the form Shipping label in the menu of “RUN THE FORM” • Follow the prompt text you set to enter the data from the keyboard: 1.
  • Page 73 2. Enter the model No 3. Enter the quantity • Then, the printer will device the label quantity you set, if you set already the device quantity.

  • Page 74: Instruction Guide Of Sd Card

    8.2 Instruction guide of SD card After saved iles into SD card, all of these iles can be managed through PC. You can check description and detailed steps  in the following parts: 1. After complied ile, insert SD card into device. 2. The function of saving editing record can be activated by “records setup”. 3. Click the “records setup”, then check “enable the storage function”. Choose the items which are needed to be recorded, and then click “>>”.
  • Page 75 4. You can add or remove items according to your need. Click “OK” after you completed selection. 5. Remove SD card from printer and insert it into PC, the description of folders is showed below: Where: FOLDER CATEGORY OF FILE EXTENSION form .frs...

  • Page 76: Check Out Printing Records

    8.3 Check out printing records If you need to check out printing records, open the folder “REC” and then ind out the ile which is named the same as form. <date><time> After opened the ile, all of the printing records will show up via Excel ile format. •...

  • Page 77: Download Irmware

    8.4 Download irmware This part is the instruction of how to download irmware through SD card. There are steps in the following: Save irmware ile into SD card. Note that the ile must be named “FwRLS.fwt”. • <date><time> <date><time> <date><time> <date><time> <date><time> • Press “MENU”, and then choose “F/W update”.
  • Page 78 Press “YES”, and then the printer will update to the irmware version which has been chosen. • You can check out the irmware version in “INFORMATION”. • <Version> <date>...

  • Page 79: Files Converter (From Frm. To Frs.)

    8.5 Files converter (from frm. to frs.) Put the iles you want to convert into a new folder, and then copy the converter named Transfer2FRS.exe from the CD  • to the folder. <New folder> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <CD> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time>...
  • Page 80 <Execute converter> <Convert completely> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time>...
  • Page 81 < Move to SD card > Insert an empty SD card into the printer, and it will be added 4 folders automatically. Copy the converted iles to the folder  named FRM. 1. < SD card > <date><time> <date><time> <date><time> 2. < FRM folder > <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time> <date><time>...

  • Page 83: Specifications

    9 SPECIFICATIONS 9.1 Hardware speciications GENERAL D4 102 Model D4 202 D4 302-K 32-bit CPU Hole and black mark movable sensor Sensors Ribbon sensor Ribbon compartment cover sensor Windows XP VISTA (32/64 bit) Windows 7 (32/64 bit) Printing driver Windows 8 (32/64 bit) Windows 8.1 (32/64 bit)
  • Page 84 CONTROL PANEL 1 multi-functional key D4 102 1 LED light (Red, blue, purple) D4 202 4 multi-functional keys D4 302-K 19 multi-functional keys DISPLAY D4 202 Colorful LCD display 320x240 dots D4 302-K PAPER max. label width: 110 mm min. label width: 15 mm max.
  • Page 85 2D barcodes Data Matrix, MaxiCode, PDF417, QR code 5 internal expandable bitmap fonts (alpha-numeric) 2 internal expandable bitmap fonts (numeric only) Fonts Downloadable soft font 4 directions: 0, 90, 180, 270 degrees PEPL: PCX, Direct binary graphic Image PDPL: PCX, BMP, HEX PZPL: HEX, Direct binary graphic, Compressed binary Width: 200.00 mm Length: 263.19 mm...

  • Page 87: Accessories

    10 ACCESSORIES The following table shows the list of the available accessories for the devices. D4 102, D4 202, D4 302-K 976MK010000002 PEELER MODULE 976MK010000001 CUTTER MODULE D4 202, D4 302-K 979MK020000001 ETH MODULE...

  • Page 89: Technical Service

    11 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand.
  • Page 92 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

This manual is also suitable for:

D4 202D4 302-k

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