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Custom Audio Electronics K80 User Manual

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USER MANUAL
K80

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  • Page 1 USER MANUAL...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000003300 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 DESCRIPTION .
  • Page 8 7 MAINTENANCE ............. 47 7.1 Printer paper jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove all the box contents (see following igures) being careful not to damage the packing material so that it may be  re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service. 1.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Black mark sensor (Adjustable in 8. Low paper sensor 15. Sensor for paper presence position A, B, C, D, E or F) 9. Roll holder pin 16. Printing mechanism motor 2. Status LED 10. Ring for roll blocking 17.

  • Page 13: Product Label

    2.3 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 14: Key Functions: Power Up

    2.4 Key functions: power up POWER UP Hold down Fast push printing print SETUP report demo ticket Hold down Fast push enter the enter DEVICE FONT TEST SETUP PROCEDURE Hold down Fast push Fast push Hold down Chinese Font Test next modify select...

  • Page 15: Key Functions: Standby

    2.5 Key functions: standby STANDBY Fast push Advance the paper (preset length)

  • Page 16: Status Messages

    2.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF DEVICE ON: NO ERROR RECEIVE DATA PRINTHEAD OVERHEATED PAPER END POWER SUPPLY VOLTAGE INCORRECT RECEPTION ERRORS...

  • Page 17: Installation

    3 INSTALLATION 3.1 Fastening The device is provided with three ixing holes on the bottom of device (see following igures). To install the device on a panel, use three M4 screws. All the dimensions shown in the following igures are in millimetres. 91.5...

  • Page 18: Connections

    3.2 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, the communication take place via the USB port. Power supply Serial cable standard cable standard cable (optional) Power supply USB device serial device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 19: Pinout

    3.3 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n° 39-01-3022) Cable Signal color +24 V Black ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector 1 USB0-VBUS (in)
  • Page 20 RS232 SERIAL INTERFACE Female DB9 connector 1 DCD 2 TX During transmission, takes the values -VRS232 and +VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 DSR 5 GND 6 DTR When +VRS232, device is power on 7 CTS 8 RTS...

  • Page 21: Driver And Sdk

    3.4 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) From the Start menu, press Run Driver for Windows 7 (32/64 bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 23: Operation

    4 OPERATION 4.1 Switch the device on Power supply cable (optional) EXTERNAL POWER SUPPLY UNIT (OPTIONAL) IN DC 24V 2.2A Connect the power supply cable to an external power supply unit (optional) and to the device. Use the type of electrical power supply indicated on the label. ON/OFF Switch device on by pressing the ON/OFF key.

  • Page 24: Adjusting Paper Width

    4.2 Adjusting paper width The paper width may be set to 76 mm or 80 mm by assembling the adjustment ring to ensure the right paper alignment inside the device. wing facing outwards...

  • Page 25: Loading The Paper Roll

    4.3 Loading the paper roll To load the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Insert the paper into the input mouth. Assemble the ring as described Assemble the adjustment ring in the previous paragraph.

  • Page 26: Anti-Jamming System

    4.4 Anti-jamming system The anti-jamming system starts operating when the user tries to block the paper output while printing is still in progress. This system is composed of an infrared relex sensor that detects the lifting of the paper. The user that blocks the paper  bezel before the printing end, causes the lifting of the paper inside the device. This movement disengages the relex sen- sor: printing is interrupted until the paper bezel is not unblocked. Sensor engaged The device starts the ticket printing. Sensor not engaged During the printing of the ticket, the obstruction of the paper bezel causes lifting of the paper inside the printer.

  • Page 27: Shutter For Outdoor

    4.5 Shutter for outdoor The shutter, prevents the accidental introduction of objects in the device bezel allowing to reduce the onsite technical as- sistance costs, because it signiicantly increases the life of the internal components. The system works as described below: Paper input Printhead Shutter down The device starts the ticket printing. Cutter Shutter up Ticket issued When printing ends, the device cuts the ticket printed that is issued from the paper output.
  • Page 28 Cutter Shutter down Ticket withdraw The user withdraws the ticket from the paper bezel. The shutter is no longer supported by the passage of the paper and is lowered. Shutter down Intrusion attempt Any attempt to insert a foreign object from the paper bezel is prevented by the shutter lowered...

  • Page 29: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. LF LINE FEED ON/OFF While pressing the LF LINE FEED key, switch on the device by pressing the ON/OFF key. The device prints the report with the settings parameters. Follow the instruction printed on paper to proceed with configuration procedure.
  • Page 30 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. DEVICE NAME AND <device name> FIRMWARE MODULES SCODE. <code> rel 1.00 FCODE. <code> rel 1.00 RELEASE PRINTER SETTINGS PRINTER TYPE ........<device model> PRINTING HEAD TYPE ......<head model> INTERFACE ..........USB PROGRAM MEMORY TEST....OK DEVICE CUTTER TEST........OK...

  • Page 31: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3.2), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 32 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 33: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty voltage of the head HEAD VOLTAGE HEAD TEMPERATURE...

  • Page 34: Communication Parameters

    5.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 4800 19200 57600 2400 9600 38400 115200 This parameter is valid only with serial interface. Number of bit used for characters encoding: RS232 DATA LENGTH 7 bits/car...

  • Page 35: Operating Parameters

    5.5 Operating parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM POS CUSTOM POS/B CUSTOM POS/Y PRINT MODE Printing mode: Normal enables printing in normal writing way Reverse = enables printing rotated 180 degrees Setting of the Carriage Return character: AUTOFEED...
  • Page 36 Width of printing area: PRINT WIDTH 52 mm 58 mm 64 mm 70 mm 76 mm 54 mm 60 mm 66 mm 72 mm 78 mm 56 mm 62 mm 68 mm 74 mm 80 mm Cleaning mode of the data in receive bufer, if the printing is stopped due to lack of paper: PAPEREND BUFFER CLEAR  = ...

  • Page 37: Alignment Parameters

    5.6 Alignment parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned of and they are stored in non-volatile memory. BLACK MARK POSITION Management of the paper alignment: Disabled the black mark alignment is not performed Enabled = the black mark alignment is performed BLACK MARK THRESHOLD Threshold value (in percent) for the recognition of the presence of black mark by the black mark sensor: If the “Black mark position”...

  • Page 38: Hexadecimal Dump

    5.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 39: Alignment

    6 ALIGNMENT The device is provided with a sensor for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment. 6.1 Enable alignment The sensor can be mounted in one of the six available positions. Sensor mounted Sensor mounted on the right,...
  • Page 40 The following igure shows an example of paper with black mark usable with the device: Non-thermal side Central sensor (optional) Left Right sensor sensor (optional) (optional) Paper roll direction paper feed...

  • Page 41: Calibration

    6.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black mark position” parameter is set to a value other than “Disabled”...
  • Page 42 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black mark threshold”...

  • Page 43: Alignment Parameters

    6.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the edge of the black mark and the alignment point is deined as “Black mark distance”. Referring to the front of the black mark, the value of “Black mark distance” value varies from -90.0 mm minimum and 23.0 mm maximum. If the “Black mark distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment point:...
  • Page 44 To set a negative value of the “Black mark distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket. In the following images, the value of “Black mark distance” parameter is set to -A. Edge of the Alignment black mark...
  • Page 45 To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black mark  distance” parameter (see paragraph 5.6). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black mark distance sign Black mark distance [mm x 10] Black mark distance [mm x 1] Black mark distance [mm x .1] The “Black mark distance” parameter, may be modiied as follows:...

  • Page 46: Printing Area

    6.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-black mark distance.

  • Page 47: Maintenance

    7 MAINTENANCE 7.1 Printer paper jam Unlock the autocutter by using the lever. Lift the autocutter to the maximum opening position.
  • Page 48 Lift the unlocking lever for the platen roller and remove any scraps of paper from the printing mechanism. The printhead will return to its working position simply by releasing the lever. BEFORE LIFTING THE UNLOCKING LEVER MAKE SURE THE AUTOCUTTER IS LIFTED UP Pull out the damaged paper from the autocutter.
  • Page 49 Rotate counterclockwise the platen roller to eject the paper from the rear side of the device.

  • Page 50: Planning Of Cleaning Operations

    7.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 51: Cleaning

    7.3 Cleaning For periodic cleaning of the device, see the instructions below. Platen roller Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device (see paragraph 7.1).
  • Page 52 Autocutter Chassis Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable Disconnect the power supply cable open the device (see paragraph 7.1). (see paragraph 4.1). open the device (see previous paragraphs). (see previous paragraphs). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 53 Shutter Disconnect the power supply cable Disconnect the power supply cable (see previous paragraphs). (see paragraph 4.1). ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the sensor for paper jam by using compressed air.

  • Page 54: Firmware Upgrade

    7.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows. Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 55 LOAD SAVE PORT EXTRA HELP From Device From File Select a con guration le as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 57: Specification

    8 SPECIFICATION 8.1 Hardware speciications GENERAL Head temperature, paper presence, low paper, Sensors ticket out and paper jam, black mark (optional), external low paper (optional) Emulations CUSTOM/POS Windows XP VISTA (32/64 bit) Windows 7 (32/64 bit) Windows 8 (32/64 bit) Printing driver Windows 8.1 (32/64 bit) Windows 10 (32/64 bit)
  • Page 58 Head life Abrasion resistance 100 km (with recommended paper, 12.5% duty cycle) Pulse durability 100 M (referred to each dot) Printing width from 52 mm to 80 mm (step di 2 mm) Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables Character fonts...
  • Page 59 AUTOCUTTER Paper cut Total cut or partial cut 1000000 cuts (with paper thickness 100 μm, ambient temperature) Estimated life DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ± 10% (optional external power supply) Medium consumption 2.2 A Typical consumption 0.8 A Standby consumption 0.04 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000071 (optional) Power supply voltage from 90 Vac to 264 Vac Frequency...

  • Page 60: Character Speciications

    8.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns Chars / s 1200 2650 3550 Lines / s Characters (L x H mm)-Normal 1.875 x 3 1.5 x 3 1.125 x 3 NOTE: Theoretical values.

  • Page 61: Device Dimensions

    8.3 Device dimensions Length 258 mm Height 103.5 mm Width 135 mm Weight 1250 g All the dimensions shown in following igures are in  millimetres. 94.6 23.3 101.75 38.3 103.5 45.6...

  • Page 62: Power Supply And Adapter Cable Dimensions

    8.4 Power supply and adapter cable dimensions (optionals) The following table shows the dimensions of the power supply and the adapter for power supply optionals for the device. ADAPTER CABLE code 26900000000005 Length 200 mm POWER SUPPLY code 963GE020000071 Length 130 mm Height 36 mm...
  • Page 63 POWER SUPPLY code 963GE020000071 AC INLET DC OUTPUT WIRE 30 ± 5 130 ± 1 1500 n.c. +24V...

  • Page 64: Paper Speciication

    8.5 Paper speciication Paper with black mark on the thermal side The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see chapter All the dimensions shown in following igures are in millimetres.
  • Page 65 Paper with black mark on the non-thermal side The following image shows the placement of the black mark on the non-thermal side of the paper. For more information about the use of paper with black mark see chapter All the dimensions shown in following igures are in millimetres. 73.5 Position of the black mark sensor: right 40.5 Position of the black mark sensor: central...

  • Page 66: Character Sets

    8.6 Character sets The device has 3 fonts of varying width (13, 17 and 22 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 2.4).
  • Page 67 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi on request...

  • Page 69: Consumables

    9 CONSUMABLES The following table shows the list of available consumables for devices: 67300000000406 THERMAL PAPER ROLL width = 80 mm Ø external = 90 mm Ø core = 25 mm...

  • Page 71: Accessories

    10 ACCESSORIES The following table shows the list of available accessories for device: 963GE020000071 POWER SUPPLY (for technical speciications, see paragraph 8.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY length = 200 mm (see paragraph 8.4) 976LC010000002 EXTERNAL LOW PAPER SENSOR KIT board with cable 450 mm long 976LC010000005 TICKET OUT SENSOR KIT board with cable...

  • Page 73: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.3).
  • Page 76 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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