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Custom Audio Electronics MY3 User Manual

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USER MANUAL
MY3
MY3-A

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  • Page 1 USER MANUAL MY3-A...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000030800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 DESCRIPTION .
  • Page 8 6 MAINTENANCE ............. . 53 6.1 Paper jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service. MY3-A model 1. Device 2. CA adapter 3. Document (Short Guide)
  • Page 12 MY3 model 1. Device 2. Shoulder bag 3. Document (Short guide) 4. Belt clip (already assembled) • Open the device packaging. • Take out the device. • Remove the packing frame content and remove the packing frame. • Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.

  • Page 13: Device Components

    2.2 Device components 1. Paper compartment cover 7. FEED key 2. Paper out 8. Connectors compartment 3. Opening key 9. Battery compartment 4. ON/OFF key 10. Contacts for docking station 5. Status LED 11. Seat for clip belt 6. Recharge LED 1 10 1 11...

  • Page 14: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.4 Key functions: power up POWER UP Hold down printing SETUP report Hold down Fast push next modify parameter selected parameter...

  • Page 16: Key Functions: Standby

    2.5 Key functions: standby STANDBY Hold down Fast push Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length) Is the “Notch Alignment” parameter set on “Disabled”? (see Setup) printing perform the demo ticket ticket alignment...

  • Page 17: Status Messages

    2.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. Status LED lashes STATUS LED DESCRIPTION DEVICE OFF BLUE (Bluetooth) NOTIFICATION DEVICE ON: STANDBY STATUS (USB) DEVICE ON: STANDBY...
  • Page 18 Recharge LED status STATUS LED DESCRIPTION BATTERY OK BATTERY FAULT UNRECOVERABLE ERROR RECHARGE BATTERY IN CHARGE GREEN RECHARGE COMPLETE BATTERY IN CHARGE...

  • Page 19: Installation

    3 INSTALLATION 3.1 Connections The following igure shows the possible connections for the device. Power supply Power supply included Standard USB-B cable ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.
  • Page 20 The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part soft- ware) or from a mobile device Android, iOS iOS (only MY3-A model) and Windows Phone after installing the application CUSTOM PRINT, downloadable from the DOWNLOADS section of https://www.custom.biz site.
  • Page 21 “Pairing BT” = Disabled << Device and Printer Bluetooth Devices Search Devices and Printer Add a device Add a device Add a printer Select a device to add to this computer Windows will continue to look for new devices and display them here. No items match your search.
  • Page 22 A=17 B=22 cpi Chars / inch .......: Make sure that the INTERFACE parameter on the printer is set to BLUETOOTH and, for MY3-A model, that the BT AUTORECONNECT parameter is set to DISABLED (see chapter. 5). Check that your device appears in the list of paired devices.
  • Page 23 “ Pairing BT ” = Enabled Bluetooth Ricerca Bluetooth Search Dispositivi Devices Opzioni... Abbina Pair <dispositivo_numero di serie> <dievice_BT ADDRESS> La chiave d’accesso non coincide Pairnig falled Bluetooth On Bluetooth attivo Disattiva Bluetooth Turn Bluetooth Off Ora visibile come Now discoverable as <Bluetooth>...
  • Page 24 Speed / Quality......: A=17 B=22 cpi Chars / inch .......: Make sure that the INTERFACE parameter on the printer is set to BLUETOOTH and, for MY3-A model, that the BT AUTORECONNECT parameter is set to DISABLED (see chapter. 5). PRINTER SETUP PRINTER TYPE = <device name>...
  • Page 25 “ Pairing BT ” = Disabled Bluetooth Devices Adapter Device View help Search Setup... <device_BT ADDRESS> Connect To: Unknown <xx:xx:xx:xx:xx:xx> Serial Port ISend a File... Browse Device... Pair Trust Setup... Rename device... Remove... Disconnect In the dropdown menu, click the PAIR key. If parameter PAIRING BT of the printer is set to On the PC status bar click the DISABLED (see par.
  • Page 26 Speed / Quality......: A=17 B=22 cpi Chars / inch .......: Make sure that the INTERFACE parameter on the printer is set to BLUETOOTH and, for MY3-A model, that the BT AUTORECONNECT parameter is set to DISABLED (see chapter. 5). PRINTER SETUP PRINTER TYPE = <device name>...
  • Page 27 Bluetooth Available devices <Bluetooth device> <Bluetooth device> Press the SETTINGS icon on your <device_BT ADDRESS> Android device. Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Bluetooth paring request To pair with: <device_BT ADDRESS> Press the Bluetooth icon. Type the device’s required PIN 1234 _________________________________...
  • Page 28 Speed / Quality......: A=17 B=22 cpi Chars / inch .......: Make sure that the INTERFACE parameter on the printer is set to BLUETOOTH and, for MY3-A model, that the BT AUTORECONNECT parameter is set to DISABLED (see chapter. 5). PRINTER SETUP PRINTER TYPE = <device name>...
  • Page 29 Setting Bluetooth Bluetooth OTHER DIVICE <Bluetooth device> <device_ BT ADDRESS> Press the SETTINGS icon, on your iOS device. Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Enter PIN Press the Bluetooth icon. <device_BT ADDRESS> Pair Cancel 1234 del, Setting Bluetooth...
  • Page 30 Speed / Quality......: A=17 B=22 cpi Chars / inch .......: Make sure that the INTERFACE parameter on the printer is set to BLUETOOTH and, for MY3-A model, that the BT AUTORECONNECT parameter is set to DISABLED (see chapter. 5). PRINTER SETUP PRINTER TYPE = <device name>...
  • Page 31 SETTING Bluetooth Status <Bluetooth device> tag to pair <device_BT ADDRESS> Press the SETTINGS icon tag to pair on the WIndows device. advanced Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Pairing <device_BT ADDRESS> Enter your PIN to connect Press the Bluetooth icon.
  • Page 32 SETTING Bluetooth Status <device_BT ADDRESS> paired <Bluetooth device > tag to pair advanced Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted. NOTE: To print with a device Windows Phone you need to install the application CUSTOM PRINT available in the DOWNLOAD of the site https://www.custom.biz.

  • Page 33: Pinout

    3.3 Pinout POWER SUPPLY 1 +24 Vdc 2 GND 3 GND ATTENTION: Respect power supply polarity. MINI USB INTERFACE MINI USB connector type B female 1 USB-VBUS (out) 2 USB-D- 3 USB-D+ 4 n.c. 5 GND...

  • Page 34: Driver And Sdk

    3.4 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run Driver for Windows 7 (32/64bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 35: Operation

    4 OPERATION 4.1 Opening cover Press opening key to lift the cover. Press opening key and close the cover of the device. ATTENTION: Closing the cover without pressing the opening key can damage the cover.

  • Page 36: Opening Connectors Compartment

    4.2 Opening connectors compartment Access the connectors compartment by removing the rubber plug. If the connectors are not used, protect the compartment by inserting the rubber plug with light pressure.

  • Page 37: Switch The Device On/Off

    4.3 Switch the device ON/OFF Turn on the device by holding down Turn off the device by holding down the ON/OFF key. the ON/OFF key. The status LED The status LED (red) indicates that turn on and the device is ready. the device is powering down.

  • Page 38: Recharge With Power Supply

    4.4 Recharge with power supply IN DC 12-24V 300mA Open the connectors compartment (see paragraph 4.2). Connect the power adapter (supplied) to the device and to the mains outlet. Use the type of electrical power supply indicated on the label. The indicator lights (red) switch ON, the device is charging.

  • Page 39: Recharge With Docking Station (Optional)

    4.5 Recharge with docking station (optional) Connect the docking station the mains outlet. Use the type of electrical power supply indicated on the label. Inserting the device in the docking station. The indicator lights (red) switch ON, the device is charging. NOTE: If you are using the shoulder strap, remove it before inserting the printer in the docking station...

  • Page 40: Loading The Paper Roll

    4.6 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the cover of the device (see paragraph 4.1). Place the roll in the paper compartment and pull out the paper for a few centimetres. Close the cover of the device (see paragraph 4.1).

  • Page 41: Low-Power Mode (Only Bluetooth Mode)

    4.7 Low-power mode (only Bluetooth mode) The low-power mode allows the device to save energy and increase the battery life when operating in Bluetooth. The low-power mode is automatically enabled after 5 minutes of device inactivity. To terminate the low-power mode and return to operative mode press the FEED or ON / OFF key.

  • Page 43: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP Press the FEED key. The device prints the report with the settings parameters. Follow the instruction printed on paper to proceed with configuration procedure. While pressing the FEED key, switch on the device by pressing the ON/OFF key.

  • Page 44: Setup Report

    5.2 Setup report The following igures show the setup reports of the device. The shown values for parameters are sample values; for the  list and the description of device parameters see the following paragraphs. MY3 model DEVICE NAME and < device name > rel.<0.00> FIRMWARE MODULE BOOT LOADER rel.<0.00> RELEASE PRINTER SETUP PRINTER TYPE = <device name> HEAD VOLTAGE [V] = 07.64...
  • Page 45 MY3-A model DEVICE NAME and rel.<0.00> < device name > FIRMWARE MODULE BOOT LOADER rel.<0.00> RELEASE PRINTER SETUP PRINTER TYPE = <device name> HEAD VOLTAGE [V] = 07.64 DEVICE HEAD TEMPERATURE [°C] = 20 STATUS PIN BT = 1234 BT Address = <BT address>...

  • Page 46: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: MY3 model HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head PIN BT* device password device identiier BT ADDRESS* BT FW REL* upgrade irmware of the Bluetooth module BT FW PATCH.* MY3-A model...

  • Page 47: Printer Parameters

    This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. MY3 model INTERFACE Interface in use: Bluetooth NOTE: When the Bluetooth interface is enabled do not send data on USB line.
  • Page 48 COLUMNS 22 CPI Select the number of columns: 60 col 64 col NOTE: The parameter COLUMNS 22 CPI is displayed only in case that the parameter CHARS/INCH is A=17 B=22 cpi. POWER OFF TIME Inactivity time of device None 4 hours 30 min 6 hours 1 hours...
  • Page 49 MY3-A model INTERFACE Interface in use: Bluetooth NOTE: When the Bluetooth interface is enabled do not send data on USB line. Numerical address code for the univocal identiication of the USB device (in case of  ADDRESS NUMBER more than a USB device connected with the same PC): PARING BT Setting the paring function for the Bluetooth devices: Disabled = pairing function disabled.
  • Page 50 CHARS / LINE Font selection: A = 17 / B = 22 col A = 13 / B = 17 col POWER OFF TIME Inactivity time of device None 4 hours 30 min 6 hours 1 hours 8 hours 2 hours BLACK MARK ALIGNMENT Alignment management: Disabled...

  • Page 51: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 53: Maintenance

    6 MAINTENANCE 6.1 Paper jam Open the cover of the device Pull the paper in order to have the damaged part (see paragraph 4.1). outside the device. Lift the damaged paper, check and remove possible Close the cover of the device scraps of paper.
  • Page 54 Tear off the excess paper.

  • Page 55: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers...

  • Page 56: Cleaning

    6.3 Cleaning To periodic cleaning of the device, see the instructions below Paper path Printing roller Turn off the device and Turn off the device and open the cover. open the cover. ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 57 Print head Sensor Turn off the device and Turn off the device and open the cover. open the cover. ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use solvents, or hard brushes. Do not let water or other liquids get inside the device. Do not let water or other liquids get inside the machine.
  • Page 58 Case Turn off the device. ISOPROPYL ALCOHOL ATTENTION: Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine. To clean the device, use compressed air or a soft cloth.

  • Page 59: Upgrade Irmware

    6.4 Upgrade irmware 6. Switch ON the device. 7. Launch the software UPGCEPRN. 8. Select the update ile .PSW location: WARNING: During communication between PC/device for the irmware update it is strictly forbidden to discon- nect the communication cable or to remove the power Firmware rel.: None Printer type: None supply of the devices not to endanger the proper func- Hardware rel.: None Select port:...
  • Page 60 10. After a few minutes a message on the screen warns that the update is completed. Upgrade OK Upgrade succesfully completed. 11. Print  a  new  setup  report  to  verify  the  new  irmware  release (see chapter 5).

  • Page 61: Specification

    Windows 8.1 (32/64bit) Windows 10 (32/64bit) Linux Android Windows Phone INTERFACES USB connector USB = 2.0 Full Speed Bluetooth MY3 = Bluetooth = 2.0 MY3-A = Bluetooth = 3.0 MEMORIES Receive buffer 2 Kbytes Flash memory 512 Kbytes RAM memory 96 Kbytes...
  • Page 62 Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic Character fonts PC437, PC850, PC860, PC863, PC865, PC858 (euro) MY3-A PC437, PC850, PC860, PC863, PC865, PC866, PC858 (euro) Printable barcode UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128, CODE32, PDF417, DATAMATRIX, QRCODE...
  • Page 63 Cardboard or plastic CONNECTABLE DEVICES Bluetooth device DEVICE ELECTRICAL SPECIFICATIONS MY3 = from 12 Vdc to 24 Vdc ±10% (external power supply 18 V) Power supply MY3-A = from 5 Vdc to 24 Vdc ±10% (external power supply 18 V) Medium consumption 0.3 A...
  • Page 64 Current Max 0.8 A Input frequency from 47 Hz to 63 Hz Output speciication Output voltage 24 Vdc Output current from 0.1 A to 1.3 A   Typical eficiency 75 % Environmental condition Operating temperature from -10°C to 70°C Humidity from 20 % Rh to 85 % Rh Storage temperature from -10°C to 75°C Storage humidity...

  • Page 65: Character Speciications

    7.2 Character speciications CHARACTER SET Character density 13 cpi 17 cpi 22 cpi Number of columns 60/64 Chars/s 1280 1707 Lines/s Characters (L x H mm)-normal 2 x 3 1.5 x 3 1 x 3 NOTE: Theoretical values.

  • Page 66: Device Dimensions

    7.3 Device dimensions with the cover closed 135 mm Length with the cover opened 168.5 mm with the cover closed 61 mm Height with the cover opened 91.5 mm Width 105 mm without paper 320 g Weight with paper 400 g NOTE: All the dimensions shown in following igures are in millimetres.

  • Page 67: Power Supply Dimensions Cod. 963Ge020000301

    7.4 Power supply dimensions cod. 963GE020000301 Length 74 mm Height 34 mm Width 43.5 mm NOTE: All the dimensions shown in following igures are in millimetres.

  • Page 68: Paper Speciication

    7.5 Paper speciication Paper with black mark The following image shows the placement of the black mark on the thermal side of the paper. To more information about the use of paper with black mark see chapter 10. NOTE: All the dimensions shown in following igures are in millimetres. min 8 PAPER WIDTH 76 ±...
  • Page 69 Paper with black mark and label To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure. For more information about the use of paper with black mark see chapter 10. NOTE: All the dimensions shown in following igures are in millimetres.
  • Page 70 Paper with hole and label To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure. For more information about the use of paper hole see chapter 10. NOTE: All the dimensions shown in following igures are in millimetres. min 8 min 8 LABEL WIDTH 73 ±...

  • Page 71: Western Characters

    The printer has 3 fonts of varying width (13, 17 and 22 cpi) which may be accessed through programming or control characters. Each of these fonts offers the following code tables: PC437, PC850, PC860, PC863, PC865, PC858, PC866 (only MY3-A model).
  • Page 72 PC850 CODE TABLE (Multilingual) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 73 PC860 CODE TABLE (Portuguese) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 74 PC863 CODE TABLE (Canadian, French) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 75 PC865 CODE TABLE (Nordic) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 76 PC858 CODE TABLE (Euro symbol) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 77 PC866 CODE TABLE (Cyrillic) (only MY3-A model) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039...

  • Page 79: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000378 THERMAL PAPER ROLL weight = 58 g/m width = 76.2 mm Ø external = 45 mm Ø core = 25 mm...

  • Page 81: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 28D30000000005 BATTERY PACK (For technical speciications, see the paragraph 7.1) 21400000001225 BELT CLIP 97000000000326 SHOULDER BAG 963GE020000301 18 W POWER ADAPTER (For technical speciications, see the paragraph 7.1) 966GE020000301 CAR CHARGER (From 12 Vdc to 24 Vdc (from 250 mA to 500 mA)
  • Page 82 977CR010000301 DOCKING STATION 1 STATION (For technical speciications, see the paragraph 7.1) 977CR010000300 DOCKING STATION 4 STATION (For technical speciications, see the paragraph 7.1)

  • Page 83: Alignment

    10 ALIGNMENT The device is provided with a sensor that allows the use of black mark and holes to manage: rolls of tickets with pre-printed ields and ixed length • paper rolls of labels of ixed length • The alignment black mark may be formed by: • black mark printed on paper:(see par. 7.5) •...

  • Page 84: Enable Alignment

    10.1 Enable alignment Device is provided with one ixed sensor for alignment, placed on the upper lat of device. To guarantee proper alignment is necessary to enable the BLACK MARK ALIGNMENT parameter during the setup pro- cedure (see chapter 5). SENSOR...
  • Page 85 The following image shows the size of paper used and the sensor used for the alignment. SENSOR direction of paper feed THERMAL SIDE...

  • Page 86: Alignment Parameters

    10.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as BLACK MARK DISTANCE. Referring to the front of the black mark, the value of BLACK MARK DISTANCE value varies from 0 mm minimum and 99.9 mm. maximum. If the BLACK MARK DISTANCE value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment point:...
  • Page 87 The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the  alignment sensor, the print head, serrated blade (cutting line). NOTE: All the dimensions shown in following igures are in millimetres. Distance between printing line and cutting line...
  • Page 88 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the BLACK MARK  DISTANCE parameter. (see par. 5.4). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: BLACK MARK DISTANCE [mm x 10] BLACK MARK DISTANCE [mm x 1] BLACK MARK DISTANCE [mm x .1] The BLACK MARK DISTANCE parameter, may be modiied as follows:...

  • Page 89: Printing Area

    10.3 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-black mark distance.

  • Page 91: Troubleshooting Guide

    11 TROUBLESHOOTING GUIDE TROUBLE PAGE DEVICE DOES NOT TURN ON Briely press the ON / OFF. The status LED lashes green. Recharge the battery and retry. 38 - 39 Disconnect the battery pack and reconnect. Replace the battery pack. PAPER DOES NOT FEED Check that the paper roll follows the rotation direction indicated and be sure the paper compartment cover is correctly closed.
  • Page 92 TROUBLE PAGE Set in the parameter SPEED / QUALITY the NORMAL value. 47 - 49 Clean print head. Recharge the battery and retry to device. 38 - 39 Replace the battery pack. COMMUNICATION ERROR If you use the USB port, verify that the connection is correct. If you are using Bluetooth technology, verify the Bluetooth setting on the device.

  • Page 93: Technical Service

    12 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: Write down the data printed on the...
  • Page 96 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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