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CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
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MANUAL For details on the commands, refer to the manual with code. 77200000001100...
1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...
3 DESCRIPTION 3.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.
3.2 Device components TL60 STD 1. Board cover 2. Paper roll holder pin 3. Paper roll holder 4. Cutter group 5. Printing head 6. Paper out 7. Unlocking hook for cutter group 8. Device chassis 9. Paper in 10. USB port 11.
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TL60 EJ 1. Board cover 2. Paper roll holder pin 3. Paper roll holder 4. Printing head 5. Cutter group 6. Paper out 7. Paper out presence sensor 8. Ejector group 9. Unlocking hook for cutter group 10. Device chassis 11.
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TL80 STD 1. Board cover 2. Paper width adjustment 3. Paper roll holder pin 4. Paper roll holder 5. Cutter group 6. Paper out 7. Printing head 8. Unlocking hook for cutter group 9. Device chassis 10. Paper in 11. USB port 12.
3.4 Key functions: power up The following igure shows the functions of device’s keys according to the operating condition. POWER UP PRINT FEED PRINT FEED Hold Hold down down printing printing FONT TEST SETUP report PRINT FEED PRINT FEED Hold Fast down push skip the enter the SETUP MODE SETUP mode PRINT FEED PRINT FEED Hold Fast...
3.5 Key functions: standby The following igure shows the functions of device’s keys according to the operating condition. STANDBY PRINT FEED PRINT FEED Fast Fast push push Printing Advance the paper demo ticket (preset length)
3.6 Status messages The Status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA HEADING OVER TEMPERATURE PAPER END POWER SUPPLY VOLTAGE INCORRECT GREEN...
4 INSTALLATION 4.1 Fastening TL60 The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel, use three M3 screws. 113.2 56.6 ø6.3 ø3.1 NOTE: All the dimensions shown in igure are in millimetres.
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TL80 The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel, use three M3 screws. 113.2 56.6 ø6.3 ø3.1 NOTE: All the dimensions shown in igure are in millimetres.
4.2 Paper roll holder assembly The paper roll holder position is adjustable on three different positions: upper position P1, 45° upward P2 and rear P3. Fix the paper roll holder to the device holes shown in igure according to the desired position by using the two M4x6 ixing screws supplied. TL60 STD, TL60 EJ...
4.3 Connections The following igure shows the possible connections for the device. 24Vdc Power supply cable (supplied) Serial cable Standard USB cable Power supply serial device USB device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: When the RS232 and USB communication cables are connected to the printer at the same time, communication takes place via the USB port.
4.4 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal color +24V Black USB INTERFACE Female USB type B connector...
SERIAL INTERFACE Female RJ45 connector 1 n.c. 2 GND 3 TX (out) During transmission, takes the value -VRS232 and +VRS232, depending on data 4 RX (in) During reception, takes the value -VRS232 and +VRS232, depending on data 5 RTS (out) When +VRS232, printer is ready to receive data 6 n.c.
4.5 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) Driver for Windows 7 (32/64bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 8 (32/64bit) was saved on your PC, then click OK.
5 OPERATION 5.1 Device opening TL60 STD TL80 STD Widen the unlocking hook for the cutter group. Widen the unlocking hook for the cutter group. Rotate upward the cutter group to lift it. Rotate upward the cutter group to lift it.
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TL60 EJ Lift the ejector group by unhooking the two magnets Rotate upward the cutter group to lift it. on the bottom side and rotating the group upward. Widen the unlocking hook for the cutter group. NOTE: Before closing the ejector group and cutter group, check inside the device and remove any scraps of paper.
5.2 Device closing TL60 STD TL80 STD Close the cutter group Close the cutter group rotating the group downward. rotating the group downward. TL60 EJ Close the ejector group and cutter group rotating them downward.
5.3 Adjusting paper width TL80 STD The device allows the use of paper roll width from 52mm to 80mm. To adjust the width of the paper roll case, rotate the knob as shown in the following igure. NOTE: Properly set the value of the “Paper Width” parameter during the Setup procedure (see chapter 6).
5.4 Switch the device ON TL60 IN DC 24V 1.8A TL80 IN DC 24V 2.2A 24Vdc Power supply cable (supplied) EXTERNAL POWER SUPPLY (OPTIONAL) Connect the power supply cable to the external power supply unit and to the device. Use the type of electrical power supply indicated on the label.
5.5 Loading the paper roll To change the paper proceed as follows. TL60 STD, TL60 EJ Insert the paper into the the input mouth so that it unrolls correctly, as shown in figure. Inser the paper roll on the pin of the roll holder.
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TL80 Inser the paper roll on the pin of the roll holder. Insert the paper into the the input mouth so that it unrolls correctly, as shown in figure. ROOM Adjust the paper width (see previous paragraphs). Wait until the paper is automatically loaded.
5.6 Issuing ticket The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in the following images, depend on the settings of the coniguration parameters and com- mands sent to the device. “STANDARD” mode (TL60 STD) Paper input Printing head The device starts the ticket printing. Printing head...
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Cutter Paper output When printing ends, the device cuts the ticket printed and then eject it from paper outlet. “STANDARD” mode (TL80 STD) Paper input Printing head The device starts the ticket printing.
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Printing head Paper output The device continues to print ticket while the portion already printed starts to get out of the paper outlet. Cutter Paper output When printing ends, the device cuts the ticket printed and then eject it from paper outlet.
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“EJECT” mode (TL60 EJ) Paper input Printing head The device starts the ticket printing. Printing head Ejector rollers Ejector sensor The ticket advances ahead to engage the ejector sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between cutter and ejector while the device continues printing.
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Cutter Ejector rollers When printing ends, the device cuts the ticket printed. Ejector rollers Paper output Ticket ejected The device directly ejects the ticket.
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“PRESENT” mode (TL60 EJ) Paper input Printing head The device starts the ticket printing. Printing head Ejector rollers Ejector sensor The ticket advances ahead to engage the ejector sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between cutter and ejector while the device continues printing.
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Cutter Ejector rollers When printing ends, the device cuts the ticket printed. Ejector rollers Paper output Ticket presented The device presents a portion of the ticket printed on the paper mouth.
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Ejector rollers Paper output Ticket withdrew The user withdraw the ticket from the paper mouth. “PRESENT-EJECT” mode (TL60 EJ) Paper input Printing head The device starts the ticket printing.
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Printing head Ejector rollers Ejector sensor The ticket advances ahead to engage the ejector sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between cutter and ejector while the device continues printing. Cutter Ejector rollers When printing ends, the device cuts the ticket printed.
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Ejector rollers Paper output Ticket presented The device presents a portion of the ticket printed on the paper mouth. The ticket is waiting on the paper mouth for a preset period of time. Ejector rollers Paper output Ticket ejected The device ejects the ticket. NOTE: For further information, refer to chapter 5 and to the Commands Manual.
6 CONFIGURATION 6.1 Coniguration mode To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINT FEED 24Vdc While pressing the FEED key, switch on the device by inserting the power supply cable. PRINTER SETUP The device prints the report with parameters for settings. PRINT FEED Enter setup Hold down the FEED key to enter the configuration mode.
6.2 Setup report The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs. DEVICE NAME and < Device name > rel 1.00 FIRMWARE RELEASE PRINTER SETUP PRINTER TYPE = <device model> CUTTER TYPE BOOT LOADER = rel.1.00 BCODE = <code> SCODE = <code>...
6.3 Printer status The printer operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model * CUTTER TYPE cutter model BOOT LOADER boot loader release release of the BCODE irmware module BCODE release of the SCODE irmware module SCODE HEAD VOLTAGE voltage of the head HEAD TEMP temperature of the head...
Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. PRINTER EMUL Available emulations for the device: ESC/POS TG2460 NOTE: This parameter is printed only for TL60 models. BAUD RATE Communication speed of the serial interface: 115200 19200...
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USB device connected with the same PC): PRINT MODE Printing mode: = enables printing in normal writing way Normal Reverse = enables printing rotated 180 degrees CODE TABLE [num] Characters table (character code): TL60 STD, TL60 EJ TL80 STD PC437 PC865 PC437 PC865 U.D.P. PC858 U.D.P.
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B. MARK ALIGNMENT Management of the paper alignment: Disabled the black mark alignment is not performed Enabled Internal = the black mark alignment is performed Enabled External the black mark alignment is performed NOTE: (1) : The difference between the “Enabled Internal” and “Enabled External” values is reserved for future use: both the values enable the black mark alignment.
6.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.
7 MAINTENANCE 7.1 Paper jam In case of paper jam inside the device, proceed as follows: TL60 STD SEE PREVIOUS PARAGRAPHS Open the device. ATTENTION: It’s not possible to lift the unlocking lever for roller without lifting the cutter group.
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TL60 EJ SEE PREVIOUS PARAGRAPHS Open the device. Widen the unlocking hook for the cutter group and rotate upward the cutter group to lift it. ATTENTION: It’s not possible to lift the unlocking lever for roller without lifting the cutter group.
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TL80 STD SEE PREVIOUS PARAGRAPHS Open the device. Lift the unlocking lever for the rubber roller and remove any scraps of paper from the front side of the device. Rotate the rubber roller counterclockwise to eject the paper from the rear side of the device.
Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Cutter Use compressed air Ejector (only for TL60 EJ Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For speciic procedures, see the following pages.
7.3 Cleaning For periodic cleaning of the device, see the instructions below Rollers Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device (see previous paragraphs). open the device (see previous paragraphs). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes.
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Cutter Case Disconnect the power supply cable and Disconnect the power supply cable open the device (see previous paragraphs). (see previous paragraphs). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device.
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Ejector (only TL60 EJ) Disconnect the power supply cable and lift the ejector group (see previous paragraphs). ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Remove any scraps of paper and the accumulated paper dust on the input and the output of the ejector.
NOTES: The latest irmware of the device is available in the down- load area of the web site www.custom.biz C:\TL60.PSW Install on the PC used for printer upgrading the UPG- CEPRN software available in the download area of the web site www.custom.biz. Update via serial interface Proceed as follows: 10.
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Update via USB interface 9. Select item USB and then select the USB device among those proposed (e.g. TL60): ATTENTION: Only during the irmware update, the connection between PC and device must be direct, without the use of HUB Custom TL60 device. Only during the irmware update, do not connect or dis- connect other USB devices.
8 SPECIFICATION 8.1 Hardware speciications GENERAL Sensors TL60 STD, TL80 STD Paper presence in input, head temperature TL60 EJ Paper presence in input, paper presence in output, head temperature MTBF 171 735 h Emulations TL60 STD, TL60 EJ CUSTOM/POS, TG2460...
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Abrasion resistance 50 Km (with recommended paper) Pulse durability 100 M Printing width TL60 STD, TL60 EJ 52 mm, 56 mm TL80 STD 52 mm, 56 mm, 60 mm, 64 mm, 68 mm, 72 mm, 76 mm, 80 mm Printing mode Normal, 180°...
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55 g/m to 80 g/m KANZAN KF50 or KP460, MITSUBISHI PF5067 or TL4000 Recommended types of paper External roll diameter TL60 STD, TL60 EJ max 80 mm TL80 STD max 90 mm Paper end Not attached to roll core...
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Medium consumption TL60 STD, TL60 EJ 1.8 A TL80 STD 2.2 A Typical consumption TL60 STD, TL60 EJ 0.65 A TL80 STD 0.8 A Standby consumption 0.05 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 963GE020000046 (OPTIONAL) Power supply voltage from 100 Vac to 240 Vac...
8.2 Character speciications TL60 STD, TL60 EJ Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / sec 1280 1792 Lines / sec Characters (L x H mm)-Normal 2.2 x 3 1.7 x 3 1.2 x 3...
8.3 Device dimensions TL60 STD Length 126.8 mm Height 77 mm Width 126.2 mm Weight 800 g NOTES: Data refer to device without paper roll holder. All the dimensions shown in following igures are in millimetres. 126.8 42.2 16.5 19.2...
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TL60 EJ Length 177.7 mm Height 77 mm Width 126.2 mm Weight 950 g NOTES: Data refer to device without paper roll holder. All the dimensions shown in following igures are in millimetres. 201.6 62.7 50.2 27.9 31.36 126.8 60.3 177.7 42.2 16.5 19.2...
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TL80 STD Length 128.7 mm Height 77 mm Width 130.2 mm Weight 900 g NOTES: Data refer to device without paper roll holder. All the dimensions shown in following igures are in millimetres. 42.2 184.5 153.5 78.5 130.2 128.7...
8.4 Power supply dimensions cod.963GE020000046 (optional) Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres AC INLET n.c. +24V DC OUTPUT WIRE...
8.5 Paper speciication The following images show two example of black mark placement on the non-thermal side of paper. TL60 TL80 16,5 LARGHEZZA CARTA = 60 PAPER WIDTH = 80 NOTE: All the dimensions shown in following igures are in millimetres.
8.6 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be accessed through programming or control characters. Each of these fonts offers the following code tables: PC437, PC850, PC860, PC863, PC865, PC858, PC866, VISCII, U.D.P. PC437 CODE TABLE (Usa, Standard Europe) “...
9 CONSUMABLES TL60 STD, TL60 EJ The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000632 THERMAL PAPER ROLL width = 60mm Ø external = 80mm Ø core = 12mm TL80 STD The following table shows the list of available consumables for device:...
10 ACCESSORIES TL60 STD, TL60 EJ The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000046 POWER SUPPLY (for technical speciications, see the paragraph 8.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY (see the paragraph 10.1) 26500000000356 USB CABLE TYPE A-B Length = 1.8 m...
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TL80 STD The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000046 POWER SUPPLY (for technical speciications, see the paragraph 8.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY (see the paragraph 10.1) 26500000000356 USB CABLE TYPE A-B Length = 1.8 m 26500000000311 SERIAL CABLE RJ-DB9F Length = 1.5 m 976CK010000001 LOW PAPER SENSOR KIT...
10.1 Adapter cable for power supply For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device to the external power supply unit (cod. 963GE020000003 - optional). Assembly instructions Connect the adapter cable to the power supply unit as follows: 24Vdc...
11 ALIGNMENT The device is provided with a sensor for the use of alignment bl in order to handle rolls of tickets with pre-printed ields and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark. To ensure the correct alignment, you must enable the “B. Mark Alignment” parameter during the Setup procedure (see chapter 6). The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
11.1 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “B. Mark Alignment” parameter is set to a value other than “Disabled”...
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The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “B. Mark Threshold”...
11.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “B. Mark Distance”. Referring to the front of the black mark, the value of “B. Mark Distance” varies from -99.9 mm minimum and +12.9 mm maximum. If the “B. Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment Alignment...
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(cutting line), where: = distance between the = distance between the device alignment sensor and the printing line printing line and the cutting line TL60 11,7 mm 13 mm TL80 12,5 mm 12,5 mm NOTE: All the dimensions shown in igure are in millimetres...
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CUSTOM/POS emulation To deine the alignment point you need to set the device parameters that compose the numerical value of the “B. Mark Distance” parameter (see par. 6.4). For example, to set a black mark distance of 10mm between the black mark and the alignment point, the parameters must be set on the following values: B. Mark Distance [mm x 10] B.
AREA “Non-printable area” = “Distance between cutter/printing head” where: “Distance between cutter/printing head” = 13 mm for TL60 “Distance between cutter/printing head” = 12.5 mm for TL80 H Distance between the irst and the last print line, called “Height of the printing area”. Distance between an edge of the black mark and the next one, called “Inter-black mark distance”.
12 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: Write down the data printed...
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CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...
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