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Custom Audio Electronics K-80 User Manual

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USER MANUAL
K80

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Summary of Contents for Custom Audio Electronics K-80

  • Page 1 USER MANUAL...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000003300...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 1.1 Document structure .
  • Page 8 7 SPECIFICATION ............. 47 7.1 Hardware speciications .

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 CONFIGURATION description of the coniguration parameters of the device 6 MAINTENANCE...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.

  • Page 12: Device Components: External Views

    2.2 Device components: external views Model A 1. Black mark sensor (Optional - 7. RS232 serial port 15. Sensor for paper presence adjustable in position A, B, C, 8. Low paper sensor 16. Printing mechanism motor D, E or F) 9.
  • Page 13 Model A with black mark sensor 1. Black mark sensor 9. Roll holder pin 60/80 mm 17. Device chassis 2. Status LED 10. Ring for roll blocking 18. Printing mechanism + head tem- 3. LF LINE FEED key 11. Paper input perature sensor 4.
  • Page 14 Model B 1. Black mark sensor (Optional - 7. RS232 serial port 15. Printing mechanism motor adjustable in position A, B, C, 8. Low paper sensor 16. Device chassis D, E or F) 9. Roll holder pin 60/80 mm 17. Printing mechanism + head tem- 2.

  • Page 15: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 16: Key Functions: Power Up

    2.4 Key functions: power up POWER UP Press and hold down while turning on the printer, hold down until the print out of setup report. Printing demo ticket Printing SETUP report Hold down Fast push enter the SETUP MODE enter the FONT TEST MODE Hold down Fast Hold down...

  • Page 17: Key Functions: Standby

    2.5 Key functions: standby STANDBY Fast push Advance the paper (preset length)

  • Page 18: Status Messages

    2.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA PRINTHEAD OVERTEMPERATURE PAPER END POWER SUPPLY VOLTAGE INCORRECT RECEPTION ERRORS...

  • Page 19: Installation

    3 INSTALLATION 3.1 Fastening The device is provided with three ixing holes on the bottom of device (see following igures). To install the device on a panel, use three M4 screws. NOTE: All the dimensions shown in following igures are in millimetres. Model A 91.5...
  • Page 20 101.75 47.8 ø9 103.5 45.6...

  • Page 21: Connections

    3.2 Connections The following igure shows the possible connections for the device. Power supply Serial cable standard cable standard cable (optional) Power supply USB device serial device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If serial and USB connectors are inserted, communication port is USB.

  • Page 22: Pinout

    3.3 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n.39-01-3022)

  • Page 23: Rs232 Serial Interface

    RS232 SERIAL INTERFACE Female DB9 connector 1 DCD 2 TX During transmission, takes the values “0” and “1” depending on data. 3 RX During reception, takes the values “0” and “1” depending on data. 4 DSR 5 GND 6 DTR When “1”, device is power on.

  • Page 24: Driver And Sdk

    3.4 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 7 (32/64bit) was saved on your PC, then click OK.

  • Page 25: Operation

    4 OPERATION 4.1 Switch the device on Power supply cable (optional) EXTERNAL POWER SUPPLY UNIT (OPTIONAL) IN DC 24V 2.2A Connect the power supply cable to an external power supply unit (optional) and to the device. Use the type of electrical power supply indicated on the label. ON/OFF Switch device on by pressing the ON/OFF key.

  • Page 26: Adjusting Paper Width

    4.2 Adjusting paper width The paper width may be set to 76 or 80 mm by assembling the adjustment ring to ensure the right paper alignment inside the device (see the following igure). ATTENTION: ** Requires the 76mm paper guide (see Chapter 9). wing facing outwards...

  • Page 27: Loading The Paper Roll

    4.3 Loading the paper roll To load the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Insert the paper into the input mouth. Assemble the ring as described in the previous paragraph.

  • Page 28: Anti-Jamming System

    4.4 Anti-jamming system Model A (as standard), Model B (optional) The anti-jamming system starts operating when the user tries to block the paper output while printing is still in progress. This system is composed of an infrared relex sensor that detects the lifting of the paper. The user that blocks the paper bezel before the printing end, causes the lifting of the paper inside the device.

  • Page 29: Shutter For Outdoor

    4.5 Shutter for outdoor Model A The shutter, prevents the accidental introduction of objects in the device bezel allowing to reduce the onsite technical as- sistance costs, because it signiicantly increases the life of the internal components. The system works as described below: Paper input Printhead Shutter down...
  • Page 30 Cuter Shutter down Ticket withdraw The user withdraws the ticket from the paper bezel. The shutter is no longer supported by the passage of the paper and is lowered. Shutter down Intrusion attempt Any attempt to insert a foreign object from the paper bezel is prevented by the shutter lowered...

  • Page 31: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. LF LINE FEED ON/OFF While pressing the LF LINE FEED key, switch on the device by pressing the ON/OFF key. The device prints the report with the settings parameters.

  • Page 32: Setup Report

    5.2 Setup report The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs. PRINTER NAME and <device name> FIRMWARE MODULES SCODE.

  • Page 33: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty...

  • Page 34: Printer Parameters

    5.4 Printer parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200...
  • Page 35 Printing mode: PRINT MODE Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character: CR disabled = Carriage Return disabled CR enabled = Carriage Return enabled CHARS / INCH Font selection: A = 17 cpi, B = 22 cpi A = 13 cpi, B = 17 cpi...
  • Page 36 Printing area width: PRINT WIDTH 52 mm 58 mm 64 mm 70 mm 76 mm 54 mm 60 mm 66 mm 72 mm 78 mm 56 mm 62 mm 68 mm 74 mm 80 mm Position of the alignment black mark and choice of appropriate black mark sensor: B.MARK POSITION Disabled the black mark alignment is not performed...
  • Page 37 PAPEREND BUFFER Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper: CLEAR = The data remain in the receive buffer. When the paper runs out, the device Disabled keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded.

  • Page 38: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 39: Maintenance

    6 MAINTENANCE 6.1 Printer paper jam Unlock the autocutter Lift the unlocking lever for the platen roller by using the lever. and remove any scraps of paper from the printing mechanism. Lift the autocutter Pull out the damaged paper from the autocutter. to the maximum opening position.
  • Page 40 Rotate counterclockwise the platen roller to eject the paper from the rear side of the device.

  • Page 41: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Cutter...

  • Page 42: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see the instructions below. Rollers Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device (see previous paragraphs). open the device (see previous paragraphs). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes.
  • Page 43 Cutter Case Disconnect the power supply cable and Disconnect the power supply cable open the device (see previous paragraphs). (see previous paragraphs). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine.
  • Page 44 Ejector Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the sensor for paper jam by using compressed air. Remove any scraps of paper and the accumulated paper dust.

  • Page 45: Upgrade Irmware

    6.4 Upgrade irmware 9. Select the serial communication port (e.g. COM1): Select the system communication port WARNING: During communication between PC and Available port device for the irmware update it is strictly forbidden to COM1 disconnect the communication cable or to remove the COM2 Firmware rel.: None...
  • Page 46 Update via USB interface Select Printer <device1> <device2> ATTENTION: <device3> Only during the irmware update, the connection be- <device4> <device5> tween PC and device must be direct, without the use of HUB device. Only during the irmware update, do not connect or disconnect other USB devices.

  • Page 47: Specification

    7 SPECIFICATION 7.1 Hardware speciications GENERAL Sensors Head temperature, paper presence, low paper, Model A ticket out, black mark (optional), external low paper (optional) Head temperature, paper presence, low paper, Model A with black mark sensor ticket out, black mark, external low paper (optional) Head temperature, paper presence, low paper, Model B...
  • Page 48 PRINTER Resolution 203 dpi (8 dot/mm) Thermal, ixed head Printing method Head life Abrasion resistance 100 Km (with recommended paper) Pulse durability 100 M (12.5% duty cycle) Printing width 52, 54, 56, 58, 60, 62, 64, 66, 68, 70, 72, 74, 76, 78, 80 mm Printing mode Normal, 90°, 180°, 270°...
  • Page 49 Paper end Not attached to roll core Core type Cardboard or plastic CUTTER Paper cut Total or partial Estimated life 1 000 000 cutter number DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (optional external power supply) Medium consumption 2.2 A Typical consumption 0.8 A Stand-by consumption...

  • Page 50: Character Speciications

    7.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns Chars / sec 1730 2310 3080 Lines / sec Characters (L x H mm)-Normal 2 x 3 1.5 x 3 1.125 x 3 NOTE: Theoretical values.

  • Page 51: Device Dimensions

    7.3 Device dimensions Model A Length 258 mm Height 103.5 mm Width 135 mm Weight 1250 g NOTE: All the dimensions shown in following igures are in millimetres. 94.6 23.3 101.75 38.3 103.5 45.6...
  • Page 52 Model B Length 239.5 mm Height 103.5 mm Width 135 mm Weight 1220 g NOTE: All the dimensions shown in following igures are in millimetres. 101.75 23.6 49.5 103.5 45.6...

  • Page 53: Dimensions Of Power Supply Cod. 963Ge020000003 (Optional)

    7.4 Dimensions of power supply cod. 963GE020000003 (optional) Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET n.c. +24V DC OUTPUT WIRE...

  • Page 54: Paper Speciication (Only With Black Mark Sensor Kit)

    7.5 Paper speciication (only with black mark sensor kit) Paper with black mark on the thermal side The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see Chapter 10. ATTENTION: Requires the assembly of the black mark sensor kit (optional, see chapter 9).
  • Page 55 Paper with black mark on the non-thermal side The following image shows the placement of the black mark on the non-thermal side of the paper. For more information about the use of paper with black mark see Chapter 10. ATTENTION: Requires the assembly of the black mark sensor kit (optional, see chapter 9). NOTE: All the dimensions shown in following igures are in millimetres.

  • Page 56: Character Sets

    7.6 Character sets The device has 3 fonts of varying width (13, 17 and 22 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see par.2.4). You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code Table”, "Chars / Inch"...
  • Page 57 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request...

  • Page 59: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for devices: DESCRIPTION CODE 67300000000406 THERMAL PAPER ROLL width = 80mm Ø external = 90mm Ø core = 25mm...

  • Page 61: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY (see the paragraph 9.1) 976LC010000003 BLACK MARK SENSOR KIT board with cable 976LC010000002 EXTERNAL LOW PAPER SENSOR KIT...
  • Page 62 976LC010000004 PAPER GUIDE KIT For paper width 76mm...

  • Page 63: Adapter Cable For Power Supply

    9.1 Adapter cable for power supply For the device is available an adapter cable (cod. 26900000000005 - optional) supplied as an accessory, for connecting the device to the external power supply unit (cod. 963GE020000003 - optional). Assembly instructions Connect the adapter cable to the power supply unit as follows:...

  • Page 65: Alignment

    10 ALIGNMENT The device is provided with a sensor for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it.
  • Page 66 The following igure shows an example of paper with black mark usable with the device: Non-thermal side Central sensor (optional) Left Right sensor sensor (optional) (optional) Paper roll direction paper feed...

  • Page 67: Calibration

    10.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “B.Mark Position” parameter is set to a value other than “Disabled”...
  • Page 68 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “B.Mark Threshold”...

  • Page 69: Alignment Parameters

    10.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the edge of the black mark and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance”...
  • Page 70 To set a negative value of the “Black Mark Distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket. In the following images, the value of “Black Mark Distance” parameter is set to -A. Edge of the Alignment black mark...
  • Page 71 Model B A = distance between printhead and alignment sensor = 32.5 mm B = distance between printhead and cutter = 10.5 mm C= distance between cutter and paper outlet = 33.5 mm To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black Mark Distance”...

  • Page 72: Printing Area

    10.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-black mark distance.

  • Page 73: Technical Service

    11 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: support@custom.it...
  • Page 76 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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