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Cisco Conference Phone Installation Manual

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Installation and Upgrade Guide
Cisco Unified MeetingPlace Web
Conferencing
Release 5.3
April 2006
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text part number: OL-10029-01

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   Summary of Contents for Cisco Conference Phone

  • Page 1

    Installation and Upgrade Guide Cisco Unified MeetingPlace Web Conferencing Release 5.3 April 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text part number: OL-10029-01...

  • Page 2

    Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

  • Page 3: Table Of Contents

    Purpose Audience Naming Conventions Additional References Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 C H A P T E R About Cisco Unified MeetingPlace About Cisco Unified MeetingPlace Web Conferencing Terms of Use Configuration Restrictions Cisco Policy for Use of Third-Party Software and Security Updates Terms for Single Sign On Software Integration Terms of Support for Single Sign On Software Integration New Features and Enhancements...

  • Page 4

    Contents Testing the Web Server Over an HTTP Connection Testing the Web Server Over an HTTPS Connection Testing the Meeting Console Connection Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access C H A P T E R Configuration About Segmented Meeting Access About the SMA-1S Configuration...

  • Page 5

    Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Understanding the Cisco Unified MeetingPlace Web Conferencing Installation and Load Balancing Configuration Process Preparing the Internal Cluster Preparing the External Cluster Creating a Common Storage Location Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installing the First Internal Web Server...

  • Page 6

    Contents Removing SQL Server or MSDE Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation C H A P T E R Problems with the Cisco Unified MeetingPlace Web Conferencing Installation What to Do First Checking the Cisco MCS Operating System Release Locating the Software Download Page on Cisco.com Obtaining Additional Assistance Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections...

  • Page 7

    Preface Revised: April 28, 2006 Topics in this section include: Purpose, page vii • Audience, page vii • Naming Conventions, page viii • Additional References, page ix • Purpose This guide describes how to configure, maintain, and troubleshoot Cisco Unified MeetingPlace Web Conferencing Release 5.3.

  • Page 8

    Naming Conventions Working with others, such as your corporate web master and network administrator • Performing maintenance and troubleshooting on an ongoing basis • Planning storage and purging requirements • Naming Conventions Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or “MeetingServer.”...

  • Page 9

    Preface Additional References See the following URL for information about Cisco Conferencing documentation and support: Guide to Cisco Conferencing Documentation and Support • http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list. html See the following URL for updated information about how to plan your Cisco Unified MeetingPlace installation.

  • Page 10

    Preface Additional References...

  • Page 11: About Cisco Unified Meetingplace

    Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Topics in this section include: • About Cisco Unified MeetingPlace, page 1-1 About Cisco Unified MeetingPlace Web Conferencing, page 1-1 • Terms of Use, page 1-2 • New Features and Enhancements, page 1-4 •...

  • Page 12: Terms Of Use

    Cisco Systems. Examples of such customizations include, but are not limited to, the following: modifying web page templates, changing HTML or Javscript code,...

  • Page 13: Terms Of Support For Single Sign On Software Integration

    Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain • a Service Request to implement SSO. This service is offered as a convenience and does not change the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified MeetingPlace Web Conferencing product, not a customization of the product code.

  • Page 14: New Features And Enhancements

    New Features and Enhancements New Features and Enhancements This section provides a list of all new features and enhancements available in Cisco Unified MeetingPlace Web Conferencing Release 5.3. New Features and Enhancements in Release 5.3(447), page 1-4 • New Features and Enhancements in Release 5.3(333), page 1-4 •...

  • Page 15

    Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Feature Description Automatic Cisco Unified MeetingPlace user profiles are case-sensitive. To ease synchronization between case-conversion for Cisco Unified MeetingPlace and third-party authentication software, this release automatically Windows integrated converts case from upper-case to lower-case and vice-versa for Windows integrated authentication. authentication For more information about user authentication, see Chapter 5 in the Unified MeetingPlace Web Conferencing Release 5.3.

  • Page 16: New Features And Enhancements In Release 5.3(235)

    New Features and Enhancements New Features and Enhancements in Release 5.3(235) Feature Description Authentication There are new authentication configuration options in the administrative page that provide the configuration options following benefits: Consolidate various previously supported and unsupported authentication methods under a •...

  • Page 17: New Features And Enhancements In Release 5.3(104)

    Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Feature Description Cisco Cisco Unified MeetingPlace for Cisco IP Phone integration files are now bundled and installed Unified MeetingPlace automatically by the Cisco Unified MeetingPlace Web Conferencing installer. For more for Cisco IP Phone information, see Appendix B in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

  • Page 18

    New Features and Enhancements Feature Enhanced segmented meeting access configuration Enhanced application-sharing Macintosh application-sharing Presentation slides optimized for 1024 x 768 displays Sun JRE support Support for Cisco Unified MeetingPlace Video Integration Updated meeting console Improved settings for configuring public meetings Updated Reference Center Ability to configure Single Sign On Allows you to configure Single Sign On by using Windows Integrated Authentication Language support for strings...

  • Page 19: About The Cisco Unified Meetingplace Web Conferencing Release 5.3 Installation

    Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web Conferencing Release 5.3. It does not describe upgrades. For information about upgrading, see Chapter 5, “Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3.” Topics in this section include: About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation, page 2-1 •...

  • Page 20

    About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation All new servers being deployed must be either Cisco MCS or, for MeetingPlace customers with a legacy system, Cisco MCS-equivalent servers. Cisco Unified MeetingPlace Web Conferencing comes with a distributable version of SQL Server called MSDE 2000.

  • Page 21: About Sql Server Installation Options

    Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 About SQL Server Installation Options To ease installation, Cisco Unified MeetingPlace Web Conferencing is bundled with both Microsoft SQL Server and Microsoft SQL Desktop Engine (MSDE). You can choose to install SQL Server on either the same machine as Cisco Unified MeetingPlace Web Conferencing or, for better performance, on a separate machine.

  • Page 22: About Sun Java Runtime Environment

    Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Table 2-1 SQL Server Installation Requirements (continued) If the following conditions are met... During installation, you specify the SQL Server installation • location as Remote. This option requires that you install either full SQL or Note MSDE on the remote server before you install Cisco Unified MeetingPlace Web Conferencing...

  • Page 23: Installing Cisco Unified Meetingplace Audio Server Release 5.3

    Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installing Cisco Unified MeetingPlace Audio Server Release 5.3, page 2-5 • (Optional) • Creating a Least Privileged SQL Account, page 2-5 • Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values, page 2-7 •...

  • Page 24

    Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 If Cisco TAC determines that your SQL account does not meet the requirements specified in this guide, Note you will be asked to reconfigure your SQL account and to delete any existing Cisco Unified MeetingPlace Web Conferencing database so that a new database can be created once the account problem is remedied.

  • Page 25: Gathering Cisco Unified Meetingplace Web Conferencing Installation Values

    Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Restrictions You cannot assign database roles until after the database is created. Therefore, wait until Cisco Unified MeetingPlace Web Conferencing completes installation before you assign roles. Procedure To create a user with the proper rights for Cisco Unified MeetingPlace Web Conferencing, use the SQL Step 1 Server Enterprise Manager to create a user and assign the following server role: dbcreator...

  • Page 26

    Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Table 2-2 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values Description The MeetingPlace Server hostname. This parameter refers to the Cisco Unified MeetingPlace Audio Server system hostname. If you are installing multiple web servers that share a database and point to the same Audio Server system, make sure that the audio server hostname on all of these web servers match.

  • Page 27: Installation Tasks: Cisco Unified Meetingplace Web Conferencing Release 5.3

    Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Table 2-2 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values (continued) Description The location of your SQL Server 2000 database. If you are installing SQL Server 2000 on this machine, enter Local Server. •...

  • Page 28: Installing Cisco Unified Meetingplace Web Conferencing Release 5.3

    Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 For additional information about MCS OS installation, see the “About the Cisco MCS Unified • CallManager Appliance” section in the Release 5.3. Make sure of the following: Step 4 Microsoft IIS 5.0 is installed. •...

  • Page 29

    Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Complete the • Restriction We do not support installing or upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 by using Terminal Services. Procedure Close any open applications. Step 1 Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and Step 2 double-click the .exe file to begin installation.

  • Page 30: How To Test The Cisco Unified Meetingplace Web Conferencing Release 5.3 Installation

    How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation If you chose Local Server as your SQL Server location, after the first reboot, the installer begins • installing SQL Server. Status updates appear from the Cisco Unified MeetingPlace icon in your system tray, and when SQL Server installation completes, the server reboots automatically.

  • Page 31: Testing The Web Server Over An Http Connection

    Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 If you are on an internal web server, the Welcome page appears with your name displayed at the top. • To access the administrative page, click Admin. If you are on an external web server, the administrative page appears. •...

  • Page 32: Testing The Web Server Over An Https Connection

    How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Testing the Web Server Over an HTTPS Connection Before You Begin Your web server only allows HTTPS traffic. Procedure From the web server, use a web browser to connect to https://hostname.domain.com, where Step 1 http://hostname.domain.com is the Fully Qualified Domain Name (FQDN) of your web server.

  • Page 33: About Segmented Meeting Access

    Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration Cisco Unified MeetingPlace Web Conferencing supports two segmented meeting access configurations that allow you to provide external access to your users while maintaining network security. Though you can provide external access to Cisco Unified MeetingPlace web conferences by simply opening ports in your firewall, we do not recommend this option because it lacks security.

  • Page 34: About The Sma-1s Configuration

    Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access About Segmented Meeting Access Cisco Unified MeetingPlace Web Conferencing supports two SMA configurations, which you can decide upon during the Cisco Unified MeetingPlace Web Conferencing installation. For more information, see Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3.”...

  • Page 35: About The Sma-2s Configuration

    Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration Cisco Unified MeetingPlace Audio Server system. Cisco Unified MeetingPlace web server. The web server must have two IP Note addresses. External user. External users access external meetings •...

  • Page 36: About The Sma-2s Configuration With Ssl And Segmented Dns

    About Segmented Meeting Access Figure 3-2 Segmented Meeting Access-2 Server Configuration LAN/WAN Internal Cisco Unified MeetingPlace web server. • This web server sits inside the private corporate network. Internal user. Internal users enter internal meetings • through the internal web server. Internal users enter external meetings •...

  • Page 37: How To Install Cisco Unified Meetingplace Web Conferencing Release 5.3 In An Sma-1s Configuration

    Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration If you force SSL on all users, both internal and external users will be forced to use SSL when they access Note the external web server. How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-1S Configuration Topics in this section include:...

  • Page 38: How To Install Cisco Unified Meetingplace Web Conferencing Release 5.3 In An Sma-2s Configuration

    How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration Before You Begin Read Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3” available to assist you with the installation. Procedure Close any open applications. Step 1 Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and Step 2...

  • Page 39: Gathering Basic Information About Your Internal And External Web Servers

    Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration Gathering Basic Information About Your Internal and External Web Servers Gather and record the following information to prepare for your SMA-2S deployment. Description Value Notes Description Value Notes Description...

  • Page 40: Installing Cisco Unified Meetingplace Web Conferencing On An Internal Server

    How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration Installing Cisco Unified MeetingPlace Web Conferencing on an Internal Server Restrictions You must install all new installations of Cisco Unified MeetingPlace Web Conferencing on a Cisco •...

  • Page 41: Copying Guids From The Internal Web Server To The External Web Server

    Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration Copying GUIDS From the Internal Web Server to the External Web Server The GUIDS entries for site and system must match between the internal and external web servers. Make sure that you run the GUIDS.reg file on each external web server before installing Cisco Unified MeetingPlace Web Conferencing.

  • Page 42

    Step 4 Copy and paste the GUIDS.reg file. Navigate to drive:\Temp. Copy the GUIDS.reg file and paste it in to drive:\Program Files\Cisco Systems\MPWeb. This replaces the GUIDS.reg file that the installer created. Restart your machine for changes to take effect.

  • Page 43: About Installing Cisco Unified Meetingplace Web Conferencing Release 5.3 In A Load Balancing Configuration

    Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration This chapter describes how to install Cisco Unified MeetingPlace Web Conferencing in a load balancing configuration. It does not describe upgrades. For upgrade instructions, see Cisco Unified MeetingPlace Web Conferencing Release 5.3.” Topics in this section include: About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing •...

  • Page 44: Restrictions For Installing Cisco Unified Meetingplace Web Conferencing In A Load Balancing Configuring

    Chapter 4 About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration The following additional factors are taken into consideration when identifying which web server within a cluster has the lightest load: each server’s CPU usage percentage, memory usage percentage, number of active conferences, and number of attendees.

  • Page 45

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Internal cluster—Places all web servers behind the firewall inside the private corporate network. Typically, all web servers in an internal cluster display the full-access Cisco Unified MeetingPlace Web Conferencing interface External cluster—Places all web servers between the private corporate network and the Internet, such...

  • Page 46: Load Balancing Behaviors In Cisco Unified Meetingplace Web Conferencing

    Chapter 4 About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Cisco Unified MeetingPlace Audio Server system. SQL Server—All web servers in the internal cluster must connect to the same SQL Server. SQL Server—All web servers in the external cluster must connect to the same SQL Server.

  • Page 47

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Table 4-1 Load Balancing Behavior in Cisco Unified MeetingPlace Web Conferencing Then Allow Internet This meeting is reserved for internal attendees only.

  • Page 48: Cisco Unified Meetingplace Web Conferencing Load Balancing Algorithm

    Chapter 4 About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration for Cisco Unified MeetingPlace Web Conferencing Load Balancing Algorithm The current data-conferencing (DC) load balancing algorithm is as follows: X = 0.5 * (CPUPercent * 0.6 + MemPercent * 0.4) + DCLoad * DCLoad, where the values for the factors are as follows: CPUPercent—The value of the particular resource’s usage on the web server as reported by •...

  • Page 49: Video Meetings In Segmented Meeting Access Deployments

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration for New Meeting scheduling page • Meeting Details pages • Account Basics page •...

  • Page 50: End-user Considerations

    Chapter 4 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration End-User Considerations If users attempts to use their video endpoints to dial in to a meeting that is hosted on a web server without the video integration installed, the request to dial in to the meeting can succeed and a video meeting can be created.

  • Page 51: Preparing The Internal Cluster

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration For instructions, see the • Configure services for the first internal web server. Step 3 For instructions, see the •...

  • Page 52: Preparing The External Cluster

    Chapter 4 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Enter different values for your internal and external clusters. Note Determine and create a common storage location. Step 2 You can create this folder on the same machine as your first internal web server, or on a separate •...

  • Page 53: Creating A Common Storage Location

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Enter this value in the space provided as a UNC path, that is, \\servername\shared •...

  • Page 54: Installing The First Internal Web Server

    Chapter 4 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installing Additional External Web Servers, page 4-18 • Configuring Redirection of External Meetings, page 4-19 • Installing the First Internal Web Server Before You Begin Read Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3”...

  • Page 55

    Move the Meetings folder from the MPWeb directory to the common storage location of the internal Step 2 cluster. Cut the Meetings folder from drive:\Program Files\Cisco Systems\MPWeb. Paste the Meetings folder in to drive:\Web_data\MPWeb. You should now have the following directory structure: drive:\Web_data\MPWeb\Meetings.

  • Page 56: Installing Additional Internal Web Servers

    Chapter 4 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration If the UserReset registry key exists, delete it. Do not simply blank out the value of the key. Set the following registry keys to ensure that Cisco Unified MeetingPlace Web Conferencing services from this web server are able to access the common storage location: Registry Key UserDomain...

  • Page 57: Copying Guids From The Internal To The External Web Server

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Configure Cisco Unified MeetingPlace Web Conferencing services. Step 4 Complete • on page 4-12.

  • Page 58: Configuring Services For The First External Web Server

    Copy and paste the GUIDS.reg file. Navigate to drive:\Temp. Copy the GUIDS.reg file. Paste the GUIDS.reg file in drive:\Program Files\Cisco Systems\MPWeb. This replaces the GUIDS.reg file that the installer created. For changes to take effect, restart your server. Configure the attachment location and SSL option for the web server:...

  • Page 59

    Move the Meetings folder from the MPWeb directory to the common storage location of the external Step 2 cluster: Cut the Meetings folder from drive:\Program Files\Cisco Systems\MPWeb. Paste the Meetings folder in to drive:\Web_data\MPWeb. You should now have the following directory structure: drive:\Web_data\MPWeb\Meetings.

  • Page 60: Installing Additional External Web Servers

    Chapter 4 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Modify registry keys: Step 5 Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Data Connection\DCMS\Admin. If there is a UserReset registry key, delete it. Do not simply blank out the value of the key. Set the following registry keys to ensure that Cisco Unified MeetingPlace Web Conferencing services from this web server are able to access the common storage location: Registry Key...

  • Page 61: Configuring Redirection Of External Meetings

    Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Paste the GUIDS.reg file in to drive:\Program Files\Cisco Systems\MPWeb. This replaces the GUIDS.reg file that the installer created.

  • Page 62: Postinstallation Tasks: Cisco Unified Meetingplace Web Conferencing Release 5.3 In A Load Balancing Configuration

    Chapter 4 Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Return to the main Admin page and click Site. Step 6 The Site administrative page appears. Click the Site Name that represents your cluster of internal web servers. Step 7 There should only be one site indicated on this page unless you deployed WebConnect.

  • Page 63: Viewing The Amount Of Web-conferencing Load On A Server

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Procedure Sign in to Cisco Unified MeetingPlace Web Conferencing. Step 1 From the Welcome page, click Admin; then, Site. Step 2 For Allow Web Load Balancing in Ad Hoc Video Meetings, choose No or Yes. Step 3 Viewing the Amount of Web-Conferencing Load on a Server The amount of web-conferencing load on a web server is indicated in the Current Server Load Index field...

  • Page 64

    Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 4-22 OL-10029-01...

  • Page 65: Restrictions For Upgrading To Cisco Unified Meetingplace Web Conferencing Release 5.3

    Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Topics in this section include: • Restrictions for Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3, page 5-1 About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and Later •...

  • Page 66: About Upgrading To Cisco Unified Meetingplace Web Conferencing Release 5.3(235) And Later Releases

    Cisco Unified MeetingPlace Web Conferencing configuration. Therefore, customizations are maintained between software release upgrades. With the introduction of the self-customization capability in Release 5.3, Cisco Systems no longer • honors customization requests for Customer Premise Equipment (CPE) customers, and Cisco TAC no longer supports CPE systems that are customized beyond the built-in configuration capabilities of the product, or beyond the documented configuration settings, procedures or instructions.

  • Page 67: Installation And Upgrade Guide For Cisco Unified Meetingplace Web Conferencing Release

    Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 When configuring services for your load balancing deployment, Release 5.3(333) and later requires • that you configure the Cisco MeetingPlace Web Conferencing service to log on as Administrator. This is in addition to the five other services required for Release 5.3(235). If you do not configure the Cisco MeetingPlace Web Conferencing service to log on as Administrator, web conferencing will not start.

  • Page 68: Backing Up Critical Cisco Unified Meetingplace Web Conferencing Application Files

    How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 The Backup Progress window appears, and when the backup process is complete, the window disappears. To Backup the MPWEB-Slave-#### database, repeat Step 5 If you see multiple MPWEB-Slave databases, you have a load-balancing cluster, where multiple Note Cisco Unified MeetingPlace Web Conferencing servers work together to provide data conferencing load balancing.

  • Page 69: How To Upgrade To Cisco Unified Meetingplace Web Conferencing Release 5.3

    Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 When saving your backup files, add information that will help you manage the backup. For example, including 4.3.0.246 to 5.3.104.0 in the folder name means that the folder contains the Release 4.3.0.246 backup files, which were created before you upgraded to Release 5.3.104.0.

  • Page 70: Upgrading A Standalone Web Server

    How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Upgrade your Cisco Unified MeetingPlace 8100 series server to Cisco Unified MeetingPlace • Audio Server Release 5.3 by complete the instructions in the Cisco Unified MeetingPlace Audio Server Release 5.3. Attach your web server to a new Cisco Unified MeetingPlace 8100 series server already loaded with •...

  • Page 71: Upgrading A Standalone Web Server To A Shared Database Configuration

    Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Back up any customized Cisco Unified MeetingPlace Web Conferencing pages in the \template, \html, Step 2 \images, \jslib, and \scripts directories and any images if applicable. Locate the directory where the previous version of Cisco Unified MeetingPlace Web Conferencing is installed.

  • Page 72: Upgrading Web Servers Sharing The Same Database

    How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Modify the AppName value. Step 5 Go to drive:\Program Files\InstallShield Installation Information\. Several folders are revealed. Open a folder. From the folder, open the setup.ini file in Notepad and locate the AppName value. Do one of the following: –...

  • Page 73: How To Uninstall Cisco Unified Meetingplace Web Conferencing, Sql Server, Or Msde

    Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Restrictions You must upgrade every web server in an internal cluster, external cluster, or WebConnect configuration to the exact same release and build number, for example to Release 5.3.x, where x is the same amongst all web servers.

  • Page 74: Removing Sql Server Or Msde

    How to Uninstall Cisco Unified MeetingPlace Web Conferencing, SQL Server, or MSDE This action deletes the entire Cisco MeetingPlace Web Conferencing directory, DSN, and so on. From Windows Explorer, manually delete the storage locations for converted audio files, such as, Step 5 drive:\wma_files.

  • Page 75: Problems With The Cisco Unified Meetingplace Web Conferencing Installation

    Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation This chapter explains how to troubleshoot common problems that can occur when installing Cisco Unified MeetingPlace Web Conferencing. Topics in this section include: • Problems with the Cisco Unified MeetingPlace Web Conferencing Installation, page 6-1 Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections, page 6-3 •...

  • Page 76: C H A P T E R 6 Troubleshooting The Cisco Unified Meetingplace Web Conferencing Release 5.3 Installation

    If there is a problem with a Windows service or the web server loses its connection, go to the drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run dcdiags.bat as soon as possible to generate a server log. All diagnostic information is stored under \Cisco Systems\MPWeb\Diagnostics. Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation...

  • Page 77: Problems With Cisco Unified Meetingplace Web Conferencing Server Connections

    Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Zip these files, along with the meeting information, such as the start time, time of connection loss, browser versions and so on, and send them to your Cisco support representative for additional assistance. Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections The web server must be able to connect to itself using the hostname you configured on the Web Server...

  • Page 78

    Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 OL-10029-01...

  • Page 79

    access external user, about Allow Internet Access parameter about audience for this guide Cisco MCS operating system, installing product key release number, checking Cisco Media Convergence Server See Cisco MCS Cisco MeetingPlace MeetingNotes See MeetingNotes Cisco MeetingPlace MeetingTime See MeetingTime Cisco Unified MeetingPlace about icon...

  • Page 80

    Index See DMZ about external cluster See cluster external meetings redirection, configuring 4-19 external user access features new in Release 5.3(104) new in Release 5.3(235) new in Release 5.3(333) new in Release 5.3(447) FQDN entering 2-13 Fully Qualified Domain Name See FQDN Gateway SIM installing...

  • Page 81

    clusters, about common storage location, creating disabling 4-21 external cluster. See cluster external server, configuring services external server, installing 4-15 external server, installing additional GUIDS, copying 4-15 installation, preparing internal cluster. See cluster internal server, configuring services internal server, installing 4-12 internal server, installing additional mixed cluster and single configuration, figure...

  • Page 82

    Index internal web server, installing redirection, configuring 4-19 requirements software download page locating SQL Server about caution hostname installation options installation requirements installing on a remote server least privileged account location removing 5-10 username video meetings, considerations configuration with segmented DNS testing 2-14 terms for support...

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