Phone Administration Data; Quality Reporting Tool - Cisco Unified IP Conference Phone 8831 User Manual

Phone Administration Data

Symptom
Barge fails and results in a fast busy tone.
You are disconnected from a call that you joined using
Barge.
Cisco CallBack fails.
Phone Administration Data
Your system administrator might ask you to access administration data on the conference station for
troubleshooting purposes.
If You Are Asked To...
Access network configuration data
Access status data
Access model information

Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your system
administrator. Depending on your configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager
70
Explanation
One or more of the following factors might apply:
• You cannot barge an encrypted call if the
conference station you are using is not configured
for encryption. When your barge attempt fails
for this reason, the conference station plays a fast
busy tone.
• You have toggled on the Privacy softkey.
You will be disconnected from a call that you have
joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Then...
Choose Apps > Admin Settings > Network
Configuration, and then navigate to the item that you
want to view.
Choose Apps > Admin Settings > Status, and then
navigate to the item that you want to view.
Choose Apps > Admin Settings > Phone
Information, and then navigate to the item that you
want to view.
Troubleshooting