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Cisco 7832 User Manual

Ip conference phone multiplatform phone
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Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
First Published: 2017-08-14
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Table of Contents
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  Summary of Contents for Cisco 7832

  • Page 1 Cisco IP Conference Phone 7832 Multiplatform Phone User Guide First Published: 2017-08-14 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Vision-Impaired and Blind Accessibility Features Mobility-Impaired Accessibility Features Third-Party Accessibility Applications Troubleshooting Find Information About Your Phone View the Customization State on the Phone View the Network Status View the Phone Status Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...
  • Page 4 Answer a Call Left on Hold for Too Long Swap Between Active and Held Calls Call Park Place a Call on Hold with Call Park Retrieve a Call on Hold with Call Park Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...
  • Page 5 C H A P T E R 4 Recent Calls List View Your Recent Calls Return a Recent Call Clear the Recent Calls List Create a Contact From a Recents Record Delete a Call Record Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...
  • Page 6 Set Language Set Password Product Safety and Security C H A P T E R 7 Safety and Performance Information Power Outage External Devices Ways to Provide Power to Your Phone Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...
  • Page 7 Phone Behavior During Times of Network Congestion FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...
  • Page 8 Contents Cisco IP Conference Phone 7832 Multiplatform Phone User Guide viii...

  • Page 9: Your Phone

    (HD) audio performance and 360-degree coverage for all sizes of conference rooms and executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722) audio hands-free speaker. The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges of the most diverse rooms.

  • Page 10: Phone Setup

    After you sign in, the phone adopts your personal directory number. Procedure Step 1 Press Sign in. Step 2 Enter your username and password, then press Sign in. Step 3 Press Sign out to sign out of your extension. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 11: Sign In To A Phone As A Guest

    • Phone features include speed dial, do not disturb, and your personal address book. • Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 12: Speed-Dial Numbers

    • A speed-dial label is required for speed dials with authorization codes and additional digits. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 13: Cisco Ip Phone 7832 Buttons And Hardware

    • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Cisco IP Phone 7832 Buttons and Hardware The following figure shows the Cisco IP Conference Phone 7832. Figure 2: Cisco IP Conference Phone 7832 Buttons and Features Mute bar Toggle the microphone on or off.

  • Page 14: Conference Phone Navigation

    Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select menu items. If a menu item has an index number, you can enter the index number with the keypad to select the item. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 15: Conference Phone Softkeys

    Level of energy-saving that your administrator can set up: • Power Save—The backlight or screen turns off when the phone has been inactive for a period of time. You can manage the backlight. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 16: Additional Help And Information

    The term phone support pages refers to the web pages that you can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

  • Page 17: Hearing-Impaired Accessibility Features

    To change the audible voice-message indicator, sign in to the Self Care portal and access the message-indicator settings. You can change each setting to on or off. Your administrator can also change your settings. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 18: Vision-Impaired And Blind Accessibility Features

    • This button is located above the LED bar and microphone is muted, the LED bar lights the screen. red. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 19: Cisco Ip Conference Phone 7832 Multiplatform Phone User Guide

    Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume. When you adjust the volume, the LED bar lights white to show the volume increase or decrease. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 20: Mobility-Impaired Accessibility Features

    Allow you to easily locate your phone's keys. For functions, including a nib on Key 5 example, Key 5 has a nib, which you can use to locate other key positions. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 21: Third-Party Accessibility Applications

    (HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency notifications through Cisco IP phones (supporting users with disabilities), etc. Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products, and some third party assistive technology which works with it: http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_...

  • Page 22: View The Customization State On The Phone

    • Network type—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses. • Network status—Indicates if the phone is connected to a network. • IP address—IP address of the phone. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 23: View The Phone Status

    • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.

  • Page 24: View The Line Status

    Press Settings . Step 2 Select Status > Reboot history. You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 25: Report All Phone Issues

    “http://<Phone IP>/admin/ping?192.168.1.1 cisco.com” will actually ping 192.168.1.1. Lost Phone Connectivity Sometimes your phone can lose its connection to the call control system. When this connection is lost, your phone displays a message. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 26: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.

  • Page 27: Make Calls

    Conference Calls and Meetings, page 27 Make Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Use your phone just like any other phone to make a call.

  • Page 28: Speed Dial

    Make a Call with a Speed-Dial Code Before You Begin Set up speed-dial codes on the Configuration Utility page of your phone or from your phone's Applications menu. Procedure Enter the speed-dial code and press Call. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 29: Dial An International Number

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press Answer.

  • Page 30: Answer Call Waiting

    Preferences menu. However, you will always receive intercom and emergency calls, even when DND is turned on. Procedure Step 1 Press DND to turn on DND. Step 2 Press Clr DND again to turn off DND. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 31: Turn On Or Turn Off Dnd Using A Star Code

    While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you. Procedure Step 1 Press Mute Step 2 Press Mute Step 3 Press Mute again to turn mute off. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 32: Hold Calls

    You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 33: Place A Call On Hold With Call Park

    Enter the number where the call is parked followed by Pound(#). You can also enter Pound(#) to retrieve the parked call. If you retrieve a call parked on your own phone, you may not need to enter a number. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 34: Forward Calls

    (Optional) Wait until you hear the line ring or until the other person answers the call. Step 4 (Optional) Press the line key to return to the held call. Step 5 Press Transfer again. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 35: Consult Before You Complete A Transfer

    From an active call, press Conference . Step 2 Enter the phone number for the party you want to add and press Dial. Step 3 Press Conference . The conference begins. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 36: Cisco Ip Conference Phone 7832 Multiplatform Phone User Guide

    Calls Add Another Person to a Call Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 37: Contacts

    You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 38: Search For A Contact In Your Broadsoft Directory (Simple Search)

    Select a search criteria. You can search a contact in the BroadSoft directory by Last Name, First Name, User ID, Number, Extension, Department, and Email. Step 5 Enter your search criteria, and press Submit. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 39: Edit Your Contact Type In Your Broadsoft Directory

    Select Edit Settings. Step 5 Select Host Server. Step 6 Press Edit and modify the server entry. Step 7 Edit the Host Server field. Step 8 Press Save to apply the change. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 40: Edit User Id Of Your Broadsoft Directory

    Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.

  • Page 41: Search For A Contact In Your Ldap Directory

    On the Config Utility page, select User Login > Personal Directory. Step 2 Click Add to Personal Directory. Step 3 Add name, work number, mobile number, and home number. Step 4 Click Submit All Changes. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 42: Search For A Contact In Your Personal Address Book

    Select Personal Address Book and search for an entry. Step 3 Select the entry you want to change. Step 4 Press Edit. Step 5 Modify the entry information. Step 6 Press Save to modify a phone number. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 43: Remove A Contact From Your Personal Address Book

    Step 1 Press Contacts . Step 2 Select Personal Address Book. Step 3 Select Search address entry. Step 4 Select the address entry and press Option > Delete to delete the entry. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 44: Cisco Ip Conference Phone 7832 Multiplatform Phone User Guide

    Contacts Remove a Contact from Your Personal Address Book Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 45: Recent Calls List

    Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 46: Return A Recent Call

    Procedure Step 1 Press Recents. Step 2 Choose to view all recent calls, or to view a certain kind of recent call. • All Calls • Missed Calls • Received Calls Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 47: Create A Contact From A Recents Record

    Step 4 Highlight the individual record or call group that you want to delete. Step 5 Press Delete entry. Step 6 Press Delete again to confirm. Step 7 Press Back . Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 48: Delete All Call Records

    Delete All Call Records You can delete all call history records on your phone. Procedure Step 1 Press Recents. Step 2 Select Option > delete All. Step 3 Press Delete again to confirm. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 49: Voicemail

    If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Settings . Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 50: Check For New Voice Messages

    This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 51: Settings

    Change the Screen Saver, page 50 • Add Logo as Phone Background, page 50 • Change Wallpaper from the Phone Page, page 51 • Set Language, page 51 • Set Password, page 52 Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 52: Change The Ringtone

    You can set up your phone so that calls are forwarded during specific situations, such as when your phone is busy. Before You Begin Call forwarding must be enabled on your phone before you can forward your calls in specific situations. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 53: Turn On Do Not Disturb For A Specific Line

    Select User preferences > Call preferences > Do not disturb. Step 3 Select a specific line from the list. Step 4 Press On to turn on DND or press Off to turn off DND. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 54: Turn On Dnd On All Lines From Configuration Utility

    Select User preferences > Call preference > Block caller ID. Step 3 Press On you want to block caller ID display, or press Off to allow caller ID display. Step 4 Select Set to apply the changes. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 55: Secure A Call

    Enter a phone number to check voicemail. If you press the Messages button, it dials the voicemail number and displays the voice message list. Step 4 Press Set to confirm the assigned number. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 56: Change The Display Mode

    Settings Change the Display Mode Change the Display Mode This feature is supported on Cisco IP Phone 7821, 7841, and 7861. Procedure Step 1 Press Settings . Step 2 Select User preferences > Attendant console preferences > Display mode. The following options are available: •...

  • Page 57: Configure The Screen Saver With The Phone Web Page

    When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 58: Change The Screen Saver

    Step 5 Press Set. Add Logo as Phone Background To add a logo icon as your phone screen background, add it from phone web page. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 59: Change Wallpaper From The Phone Page

    Depending upon how your phone is configured, you may be able to change the language used by your phone. Procedure Step 1 Press Settings . Step 2 Select Device administration > Language. Step 3 Select a language from the list of available languages. Step 4 Select Save. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 60: Set Password

    Step 3 Enter your current password in the Old password field. Step 4 Enter your new password in the New password and the Reenter new password fields. Step 5 Select Save. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 61: Product Safety And Security

    • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...

  • Page 62: Ways To Provide Power To Your Phone

    Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...

  • Page 63: Fcc Receivers And Class B Digital Statement

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 64 Product Safety and Security Important Online Information Cisco IP Conference Phone 7832 Multiplatform Phone User Guide...