Page 1 April 3, 2019 Operation Manual VKI Publication #202377-001...
Page 2 Disclaimer: Although the utmost care was taken putting together this publication, VKI Technologies accepts no liability for inaccuracies or omissions to this publication. VKI Technologies is not responsible for misinterpretation of any information contained in this publication. VKI Technologies is not responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the equipment, the use of non-original replacement components in the equipment, or improper installation of the equipment.
Page 3: Table Of Contents
Eccellenza Momentum Table of Contents Section 1 - Safety Information & Equipment Specifications ............ 7 Safety Symbols ............................7 Important Safeguards and Precautions ....................8 Specifications ............................10 Capacities ............................10 Equipment Dimensions ........................10 Installation Dimensions ........................10 Section 2 - Setting up the Equipment ................... 11 Unpacking ............................
Page 4 Operation Manual System Status ............................35 Current Status ..........................35 Fault Codes ............................36 Logs ..............................37 System Info ............................. 37 Event Deactivation .......................... 38 General Settings ..........................40 Installation ............................40 Waste Management (Waste Chute) ................... 40 Cup Detection ..........................40 Regional ............................
Page 5 Eccellenza Momentum Security..............................86 Administrator ..........................87 Operator ............................89 Maintenance ............................91 Operations Menu ..........................91 Powder Rinse ..........................91 Brewer Rinse ..........................91 Wiper Home Position ........................92 Remove Filter ..........................92 Calibrate Powder Level ....................... 92 Manual Activation ........................... 93 Coffee System ..........................
Page 6 Operation Manual VKI Publication #202377-001...
Page 7: Section 1 - Safety Information & Equipment Specifications
Eccellenza Momentum E C T I O N Safety Information & Equipment Specifications Your safety is extremely important to us. To avoid personal injury or damage to the equipment and its surrounding areas, it is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment.
Page 8: Important Safeguards And Precautions
Operation Manual Important Safeguards and Precautions This equipment is designed for indoor use ONLY and must never be installed outdoors.  This equipment requires a 120-Volt 20-Amp wall outlet like the one shown below:  The installation of this equipment must comply with all municipal, state/provincial, and ...
Page 9 Eccellenza Momentum If the service cord is damaged, it must be replaced with a new service cord that is  available from your distributor or the manufacturer of this equipment. Never circumvent the safety features incorporated into the equipment. They are there ...
Page 10: Specifications
Operation Manual Specifications Voltage Rating 120 Volts AC @ 60hz (120 Volt Model) – 20 Amp Plug Plug/Outlet Nema 5 – 20P Heater Wattage 1700 Watts Total Wattage 1800 Watts Weight 130 lbs (59 kg) Cup Sizes 3 cup sizes (from 6-oz to 32-oz), plus Carafe Option (64-oz) Temperature Electronic Probe Control...
Page 11: Section 2 - Setting Up The Equipment
Indicate any damage on the delivery slip and have the delivery driver sign to acknowledge the damage. Damages during shipping must be claimed with the carrier, and not with VKI Technologies. 1. Cut the straps on the outside of the box (A).
Page 12 Operation Manual 4. Remove the front and rear foam supports (C). Do not discard the front foam support as it must be installed over the machine’s screen to protect it during transport. 5. With the help of a colleague, lift the coffee maker off the base of the packaging (D) and place it onto a workbench or cabinet.
Page 13: Unlocking The Front Door And The Waste Bin
Eccellenza Momentum Unlocking the Front Door and the Waste Bin The Eccellenza Momentum uses a multi-position lock to lock the waste bin in place and to lock the front door. To lock both the front door and the waste bin, insert the key and turn it to position 1.
Page 14: Equipment Overview - Exterior
Operation Manual Equipment Overview – Exterior Coffee Powder Dispensers Dispensers 18” LCD Touch Screen Waste Bin (for Installation used grounds) Location of Optional Card Reader Detectors Cup Stand / Drip Tray Flip-Down Cup Stand Equipment Overview - Interior Powder Dispensers Coffee Dispensers Coffee Bean...
Page 15: Installation Precautions
(including water coolers), a separate in-line shut off valve must be installed onto each individual equipment unit. The Eccellenza Momentum is factory-equipped with an integrated backflow prevention check valve. An additional external backflow prevention system is not necessary.
Page 16: Water Filter
The main power switch for the Momentum is located at the rear of the machine, on the right side. To switch the power ON, toggle the power switch to the " l " position. The Eccellenza Momentum now goes through a quick initialization process, after which, it is ready to be used.
Page 17: The Touch Screen
Eccellenza Momentum The Touch Screen             Available beverage list  Hot Water option  Vending price and credit information (if applicable)  Language selection and ADA access  Notifications ...
Page 18: Filling The Coffee Bean Dispensers
Operation Manual Filling the Coffee Bean Dispensers The Momentum comes pre-configured as follows: Coffee 1 – French Roast, Coffee 3 – Decaf, Coffee 2 – Colombian Should you prefer a different configuration, you can reconfigure the coffee blend names it in the 'Setup' menu (see page 67).
Page 19: Filling The Powder Dispensers
Eccellenza Momentum Filling the Powder Dispensers The Momentum comes pre-configured as follows: Powder 1 – Hot Chocolate Powder 2 – French Vanilla Powder 3 – Milk* Do NOT pack the powder into the dispensers! *Do NOT use coffee whitener instead of milk as it may create blockages in...
Page 20: Setting The Cup Stand Overflow Detection
Operation Manual Setting the Cup Stand Overflow Detection By default, the overflow detection for the cup stand is set at approximately 8-oz. This means that when 8-oz of liquid have accumulated in the cup stand, the “Empty Cup Stand” message appears on the screen.
Page 21: Checking Water Temperature
Eccellenza Momentum Checking Water Temperature To check the current water temperature in the hot water tank, remove and re-install the waste bin. The machine will display the water temperature in the lower center of the screen during re- initialization. Initial Adjustments...
Page 22: Clearing Error And Reminder Messages
Operation Manual The following symbol is used to identify a "touch" location on the machine's touch screen. Clearing Error and Reminder Messages Should an error or reminder message be triggered, the error or message is displayed at the lower left of the screen. In the example below, the message reads "Please reinsert waste bin". However, in our example, there are three messages present, as indicated by the number "3"...
Page 23: System Status Report Screen
Eccellenza Momentum System Status Report Screen The System Status Report screen provides a quick snapshot of the equipment’s serial number and other important information. If contacting VKI for technical assistance, you may be asked to send a photo of the System Status Report screen as it may prove useful during equipment troubleshooting.
Page 24 Operation Manual 3. The “System Status Report” screen opens to provide a quick snapshot of the machine’s most important information. This includes: • the serial number and other unique identifiers • current temperature • some maintenance information • active errors and logs •...
Page 25: Section 3 - Configuring The Equipment
Eccellenza Momentum E C T I O N Configuring the Equipment The following symbol is used to identify a "touch" location on the machine's touch screen. Accessing the Configuration System To access the equipment Configuration System: Touch the small line at the top center of the screen, and swipe downwards.
Page 26 Operation Manual If the correct PIN is entered, the 'System Status' screen shown below opens. If an incorrect PIN is entered, it remains on the keypad screen. If logging in as an Operator, all menus will be visible as you have full rights/access to the programming mode.
Page 27: Programming Menu Structure
Eccellenza Momentum Programming Menu Structure The Setup menu drop-list can be viewed at any time by touching the triple-bar icon on the upper left side of the screen. When the drop-list is open, simply touch the required setting on the list to open the corresponding configuration menu.
Page 28: Sub-Menu Tabs
Operation Manual Sub-Menu Tabs Some of the settings in the drop-down list also contain sub-menus. If you want to view a sub- menu, select (tap) one of the sub-menu tabs at the top of the screen. If multiple tabs are available, the currently active tab is identified by a green line directly beneath the sub-menu name, which also appears white instead of gray.
Page 29: Dashboard
Eccellenza Momentum Dashboard The Momentum 'Dashboard' displays statistics on counters, consumption, and sales (vending). Counters The 'Counters' tab displays a view of the internal counters in the machine. The counters provide a snapshot of the machine's consumption and sales. Please note that these counters are displayed based on the time period chosen and are non-resettable.
Page 30 Operation Manual To specify the time period for which you want to view the data: Tap on the "From" field and enter the desired month, date and year and tap "Done". 2. Tap on the "To" field and enter the desired month, date and year and tap "Done". VKI Publication #202377-001...
Page 31: Beverages Tab
Eccellenza Momentum 3. The screen now displays the statistics for the time period selected. Beverages Tab The 'Beverages' tab allows you to select and view the consumption (by cups) for a specific time period for each of the individual beverages the equipment dispenses. To specify the time period: Tap on the "From"...
Page 32 Operation Manual 2. Tap on the "To" field and enter the desired month, date and year and tap "Done". 3. The number of cups brewed and the amount of money collected (if applicable) are displayed for the time period that was selected. If you would prefer to view the results as a Daily, Weekly or Monthly average, you can change the parameter in the 'Show result by average' field.
Page 33 Eccellenza Momentum Tap on the green "down" arrow beside any of the beverages shown to expand the selections for a more thorough breakdown of the data shown. For example, the "Coffee" field shows 6 cups. Tapping on the green "down" arrow beside 'Coffee' shows you that of the 6 cups brewed, 4 were French Roast, 1 was Colombian and 1 was House Blend.
Page 34: Ingredients Tab
Operation Manual Ingredients Tab The 'Ingredients' tab displays the consumption (in weight) for each of the ingredients used (as well as the volume of water used) to prepare the beverages the equipment dispenses. Emailing Data or Saving it to a USB Flash Drive All of the data available in the Momentum's Dashboard can either be saved to a USB flash drive, or sent to an email address as an attachment (if an email address has been set in the "Network"...
Page 35: System Status
Eccellenza Momentum System Status The 'System Status' screen displays the status of the machine (including current faults) and provides logs of previous faults. The equipment system info (such as serial number, firmware version, IP address, etc.) and maintenance functions are also found here.
Page 36: Fault Codes
Operation Manual Fault Codes Should a fault be present, it is identified in the "Current Status" tab, under the "System Status" menu, using one of the codes from the list below. The right section of the screen shows the component code (and pending component codes) and a brief description of the fault. CODE COMPONENT CODE...
Page 37: Logs
Eccellenza Momentum Logs The 'Logs' tab shows the fault history of the equipment in list form (from newest to oldest). Codes marked in Red identify that servicing was required. Yellow-marked codes warn of potential faults. Codes in green identify that the fault was corrected, and when it was corrected.
Page 38: Event Deactivation
Operation Manual Event Deactivation The Event Deactivation tab allows you to deactivate any of the error messages that can potentially appear should the system detect a fault. Deactivating error messages allows the equipment to continue to operate with a defective component, as a fault notification is not displayed. This, in turn, may cause further damage to the equipment and/or its surroundings.
Page 39 Eccellenza Momentum 2. Under the "Turned Off / On" heading at the right, turn off the error to be deactivated using the slider (green slider = ON, gray slider = OFF). 3. Repeat the procedure for any other components, if necessary.
Page 40: General Settings
Cup Detection The Eccellenza Momentum is equipped with a cup detection system. By default, this system is enabled. Touch the slider in this menu to disable the cup detection system.
Page 41: Units Of Measure
Eccellenza Momentum To change the language settings, select either the Primary or Secondary setting, choose the required language from the list, and select 'Done'. Note that you can also select 'None' as the secondary language (see example below) should you want only one language available.
Page 42: Date And Time
Operation Manual Date and Time To adjust the date, time and time zone setting, first, set the 'Region' (Time Zone) in which you are located, and then select the 'Date and Time' feature to open the scroll list.   Adjust each of the 'Date &...
Page 43: Auto Rinsing
Eccellenza Momentum Display and Sound This screen is used to set the volume level (available only when speakers are used) and the brightness of the screen. Auto Rinsing Counter Trigger This screen is used to set the frequency at which the notifications for mandatory Brewer Rinse and Powder Rinse cycles are triggered.
Page 44: Periodic Trigger
Operation Manual To change the frequency, tap on the desired option and input the new setting. Once you are finished, tap the 'Done' button to save your new setting. Periodic Trigger A second option is also available for the auto-rinsing feature. It can now be triggered to activate at a pre-set time of day.
Page 45: Power Settings
Eccellenza Momentum Power Settings The 'Power Settings' screen is used to set the energy saving options available in the Momentum. Auto Dim Delay If the 'Auto-Dim Delay' feature is activated, the screen will dim slightly after the preset amount of time to reduce energy consumption.
Page 46: Energy Saving
Operation Manual Energy Saving To conserve energy, the Momentum can be set to go into an 'Energy Saving' mode during preset periods of time. While in Energy Saving mode, only the machine screen functions to advise users that the machine is in Energy Saving mode. All other components are disabled, including the heating element.
Page 47 Eccellenza Momentum Select the 'Day' for which you want to enable the Energy Saving mode (in this example, Monday is selected). If using the Energy Saving mode, it must be activated and set individually for each day of the week.
Page 48 Operation Manual To set the time that the machine turns ON (for Mondays in this example), tap on the 'Turn on machine time' setting. Adjust each of the fields by scrolling up or down to the required setting. Once all are set, press 'Done' to save the time setting.
Page 49 Eccellenza Momentum Repeat this procedure for setting time that the machine turns OFF by tapping on the 'Turn off machine time' setting, and adjusting the time. Now that Monday is set, repeat the complete procedure to set the Energy Saving for every other day of the week.
Page 50: Vending (Cashless Pay)
Operation Manual Vending (Cashless Pay) The Momentum is currently only compatible with a Coin Changer unit or a Consult the manufacturer documentation Cashless option (card reader). for configuring these devices. General Tab  The Vending Mode slider enables or disables the vending functions - vending is enabled when the slider is green.
Page 51: Beverages Tab
Eccellenza Momentum Beverages Tab The main page displayed in this tab shows a list of all of the available beverages and the pricing set for each. To change the price of a beverage, tap the "Edit Pricing" button and the screen will change to the pricing menu.
Page 52: Setting The Base Price
Operation Manual Setting the Base Price Beveraage Type Selections • Coffee • Specialty • Powders Cup Size Selections • Small • Medium • Large Coffee Type Selections • French Roast • Colombian • House Blend • Decaf Select the "Beverage Type" using the left/right arrows. Set the "Beverage Type"...
Page 53 Eccellenza Momentum Select the cup size using the left/right arrows. Increase the cup size price using '+' or '-' buttons. The price displayed here is added to the beverage type pricing. The total price of the product and cup size selected is shown in the "Base Price"...
Page 54: Adjusting The Price For Exceptions
Operation Manual Adjusting the Price for Exceptions This section allows you to create an exception and price a specific ingredient higher or lower than the base price. The images below show the available "Exception" pricing options, based on the type of beverage that is selected in the left section. Using the "Coffee"...
Page 55: Pricing Hot Water
Eccellenza Momentum If you go back to the main screen of the Beverages tab, you can see the pricing changes that were made. The prices in blue indicate pricing exceptions. To change the pricing for other beverages that are listed, tap the "Edit Pricing" option. To reset the "Exception"...
Page 56: Network
Operation Manual Network The Network screen is used to configure the network connection and SMTP settings, as well as notification settings that allow the Momentum to send email notifications concerning consumption, sales and faults/messages. WIFI Should you want to establish remote communication with the Momentum, you'll first need to enable the WiFi feature by tapping on the 'WiFi Connexion' slider.
Page 57 Eccellenza Momentum You will be required to work with the customer's IT administrator to obtain their WiFi login credentials (Network Name/SSID and Network Password), as well as any required network permissions. Without these credentials, it is not possible to connect to a network to use the machine's WiFi capabilities.
Page 58 Operation Manual The Momentum now communicates with the network server and if the correct credentials were used, network access is granted. Once connected to the network, a green indicator appears to the right of the network name/SSID. VKI Publication #202377-001...
Page 59: Smtp
Eccellenza Momentum SMTP To use the SMTP capabilities of the Momentum, you need to have both a network connection and a dedicated SMTP server. Contact your company's IT Department for more information about setting up an SMTP server. Only after obtaining network access, the Momentum can then be configured to upload notifications concerning consumption, sales and faults/messages directly to your SMTP server.
Page 60: Notifications
Operation Manual Tap the 'Test Configuration' button to validate that your configuration is functioning properly. Notifications The 'Notifications' screen is used to configure the Momentum to send notifications concerning ingredient consumption, beverage sales, counters and faults/messages directly into your email's Inbox.
Page 61 Eccellenza Momentum Tap on the 'New Tab' setting to create an email profile for the notifications. Tap on the 'Enter Email Address' field to bring up the keyboard. Type the email address to which the notifications will be sent, and press 'Accept Change'.
Page 62 Operation Manual Set the time at which each type of notification is to be sent by tapping the respective time field and adjusting it accordingly. Hour Minute AM/PM VKI Publication #202377-001...
Page 63: Telemetry
VKI equipment using your computer Browser, without having to be on-site. Please note that the Telemetry feature on the Eccellenza Momentum only works if you have subscribed to VKI’s Telemetry Management System. Please contact VKI Customer Service for pricing and details.
Page 64: Setup
Operation Manual Setup The Setup screen is used to configure and rename products and beverages, set recipes and timings, set temperature, and perform product calibrations. Hoppers The Hoppers tab allows you to disable/enable (with a simple touch) any of the three coffee been dispensers if that particular blend is not used.
Page 65: Disabling Beverages
Eccellenza Momentum If, for example, you want to offer only a medium cup size and only medium strength, simply tap on the small and large cups, and then on the mild and strong strengths to disable them – they will change color from green to gray.
Page 66: Setting The Default Coffee Blend
Operation Manual Setting the Default Coffee Blend While in the 'Beverages' tab, you can set the default coffee type to be used for each beverage that uses coffee. By default, they are all set to “French Roast”, as you can see in the image below. The default coffee must be set for each of the beverages independently, as there is no global setting for this option.
Page 67: Ingredients
Eccellenza Momentum Ingredients Should you need to change the name of any of the coffee ingredients, it can be easily done in 'Ingredients' tab. When this tab is selected, a list of the coffee and powder names is displayed. Please note that only the coffee names can be changed, if required.
Page 68 Operation Manual With the cursor at the end of the Colombian text, press the 'backspace' button until all of the text is deleted. When the text is deleted, 'Coffee 2 Name' is displayed in this field instead of an actual blend name.
Page 69 Eccellenza Momentum Tap the 'Accept Change' button to save your changes. Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients. 'Mocha Java' is now displayed everywhere 'Colombian' was previously displayed. VKI Publication #202377-001...
Page 70: Recipes
Operation Manual Recipes The product settings for every available beverage can be adjusted in the 'Recipes' tab of the setup. Please disregard any references to the Carafe feature and settings as the "Carafe" option is not currently available. Setting Coffees Tap on the 'Selected Beverage' location beside Line 1.
Page 71 Eccellenza Momentum Swipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping 'Done'. In this example, 'Coffee French Roast' is selected. On Line 2, select the cup size that needs to be adjusted. In this example, the 'Medium' cup size is selected.
Page 72 Operation Manual Notice that the French Roast setting is now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that this setting can now be adjusted. Also note the 'Intensity Customization' setting on Line 3. This is used to adjust the 'Mild' and 'Strong' strength coffee settings.
Page 73 Eccellenza Momentum In our example, we will increase the French Roast coffee setting for a medium cup size to 20 grams. We also want to adjust the 'Mild' strength setting so that it is -15% milder instead of - 20% milder by increasing (+) the 'Mild' setting. The 'Strong' setting percentage can also be increased or decreased.
Page 74: Gourmet Mode
Operation Manual To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3. The Momentum will now dispense the beverage so that you or your customer can perform a taste test. If further adjustments are required, make the changes and test the beverage again until you get the desired results.
Page 75: Setting Specialty Beverages
Eccellenza Momentum Setting Specialty Beverages Tap on the 'Selected Beverage' location beside Line 1. A scroll list of all the available beverages appears. Swipe up or down to scroll through the list of beverages, select the one that requires adjusting and then by tap 'Done'. In this example, 'Mochaccino French Roast' is selected.
Page 76 Operation Manual On Line 2, select the cup size that needs to be adjusted. In this example, the 'Small' cup size is selected. Notice that all of the ingredients required to make a Mochaccino French Roast are now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that each of these ingredients can now be individually adjusted.
Page 77: Disabling "Press & Hold" Hot Water
Eccellenza Momentum In our example, we will slightly increase the French Roast coffee to 15 grams, but we will decrease the chocolate to 10 grams, while leaving the milk untouched. To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3.
Page 78: Restore Defaults
Operation Manual Restore Defaults Should you need to restore the default settings of a certain beverage, select that beverage in the 'Recipes' tab, as well as a cup size, and then tap the 'Restore'Defaults' button. The Factory Settings for only that particular selection will be restored. When the factory settings are restored for a selection, any changes that were made to your previous settings will be overwritten.
Page 79: Water
Eccellenza Momentum Water The water settings for every available beverage can be adjusted in the 'Water' tab of the setup. The momentum is factory preset to dispense 12-oz, 16-oz, and 20-oz cups sizes. These settings can be changed in this menu.
Page 80 Operation Manual All three cup sizes are now displayed. To increase or decrease the quantity of water for a specific cup size, press the ' - ' or ' + ' buttons in the corresponding box. In this example, the 'Medium' cup size will be increased to 12.25-oz. Press the ' + ' button in the 'Medium' box until 12.25 is displayed.
Page 81 Eccellenza Momentum To reset a specific setting back to its default, press the 'Reset Default' setting for the corresponding cup size. The original default setting is shown beneath each cup size. To return to the 'Specialty Coffees' screen, tap the 'Back to Specialty Coffees' button.
Page 82 Operation Manual From this screen, either select another specialty beverage to adjust, or tap the 'Back to Beverage Types' button to return to the main screen. Make another selection and repeat the water adjustment process, if required. VKI Publication #202377-001...
Page 83 Eccellenza Momentum The following screen appears if 'Coffees' is selected from the main screen: 10. The following screen appears if 'Powder Beverages' is selected from the main screen: VKI Publication #202377-001...
Page 84: Brewing
Operation Manual 11. Should you need to reset all of the water settings back to their default settings at the same time, you can do so from the main 'Water' screen simply by tapping on the 'Reset all Defaults' button. Brewing All water temperature related settings are set in this tab.
Page 85: Water Temperature
Eccellenza Momentum Water Temperature Vend Enable By activating and setting the 'Vend Enable' feature, you are setting the minimum temperature at which the machine will brew a beverage. Should the temperature drop below this setting, you will not be able to brew a beverage and the screen will display a 'Tank is Heating' message.
Page 86: Security
Operation Manual Security The Security screen is used to assign or change PIN numbers, and grant/remove access to individual sections of the machine programming. There are two tabs on this screen - Administrator and Operator. The Operator is generally the owner of the equipment, and the Administrator is the person responsible for the equipment at the account.
Page 87: Administrator
Eccellenza Momentum Administrator The Administrator can set or change their own PIN number in this tab. The default pin for the Administrator is '234567'. We recommend that you change this pin on the machine's initial set-up. Store the new PIN information somewhere where it can easily be found (in your customer's file, for example)! Tap on 'New Pin' (or change PIN, if changing it) to open the numeric keypad.
Page 88 Operation Manual Tap on 'Confirm PIN', and re-enter the same PIN on the keypad, and then tap on 'Accept Change'. If the PINs matches, you will see a checkmark beside both entries to inform you that the new PIN has been accepted. After entering their PIN on the main screen, the Administrator will have access to the menus for which the Operator gave them the necessary permissions.
Page 89: Operator
Eccellenza Momentum Operator The Operator can set or change their own PIN number in this tab, and can grant the necessary privileges (rights and access) to the Administrator. The default pin for the Operator is '345678'. We recommend that you change this pin on the machine's initial set-up.
Page 90 Operation Manual Enter the new PIN you want to use two times - a checkmark appears beside the PINs if they were entered correctly. Once done, tap the “Change Pin” button to complete the change. Administrator Priviliges The lower portion of the screen shows the 'Administrator Privileges'. By default, the Administrator is given access to all of the options (colored green).
Page 91: Maintenance
Eccellenza Momentum Maintenance Operations Menu This tab provides access to maintenance-related options. Powder Rinse The Momentum runs an automatic powder rinse cycle request every 75 cups. This cycle cleans all three of the powder whipper systems by sending hot water through each of the whipper units, while at the same time activating each of the whipper motors.
Page 92: Wiper Home Position
Operation Manual Wiper Home Position This option reinitializes the brewer wiper to its home position (same procedure that occurs when the waste bin is removed and re-inserted). Remove Filter This option causes the brewer piston to cycle all the way to the bottom of the cylinder, which will "pop"...
Page 93: Manual Activation
Eccellenza Momentum Manual Activation The Manual Activation screen allows you to test individual components to ensure they are functioning properly. The main screen outlines all of the systems within the Momentum. Once the main system is selected, any of the components within this system can then be selected.
Page 94 Operation Manual A new screen now appears showing all of the components that are part of the Coffee System. Each component is identified by a unique component code. CODE COMPONENT Waste Bin Presence Detection Grinder Waste Bin Full Sensor Coffee 1 Motor Coffee 2 Motor Coffee 3 Motor Brewer Motor...
Page 95 Eccellenza Momentum The testing options now appear on the right section of the screen. In this example, the only option available is to activate the grinder for 3 seconds. Tap the “Activate” button and the grinder (only) will energize for 3 seconds.
Page 96: Powder System
Operation Manual Powder System If the Powder System is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Blower (Powders) Powder 1 Motor Powder 2 Motor Powder 3 Motor Powder 1 Whipper Motor Powder 3 Whipper Motor Powder 2 Whipper Motor It is extremely important to note that when testing the powder motors (M1, M2 or M3), ONLY the powder motor will activate.
Page 97: Water System
Eccellenza Momentum Water System If the Water System is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Heating Element Coffee Valve Powder 3 Valve Powder 1 Valve Hot Water Valve Inlet Valve Powder 2 Valve...
Page 98: Miscellaneous Components
Operation Manual Miscellaneous Components If Miscellaneous is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Door Open Detection Cup Detection Exhaust Fan Cup Lighting VKI Publication #202377-001...
Page 99: Multimedia
Eccellenza Momentum Multimedia The Multimedia screen is used to configure the videos that are played while the Momentum is at idle, or during beverage preparation. Beverages In the “Beverages” tab, you can select a video to play when a specific beverage is being prepared.
Page 100: Sleep Screen
Operation Manual Sleep Screen The “Sleep Screen” tab allows you to set the video that appears on the screen when the machine goes into “Power Saving” mode. Simply select the video to be played from the list of videos. VKI Publication #202377-001...
Page 101: Section 4 - Care And Maintenance
E C T I O N Care and Maintenance To keep the Eccellenza Momentum running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers.
Page 102: Every 3 Years
Operation Manual ► Replace Brewer Seals and Gaskets - there are several seals and gaskets located throughout the brewer assembly that need to be replaced every 12 months or 15,000 cycles. The brewer 'Yearly Maintenance Kit' (p/n - 202341-003) contains everything required.
Page 103: Section 5 - Error And Reminder Messages
Eccellenza Momentum E C T I O N Error and Reminder Messages Main Screen Message Displayed Condition Action(s) Required Backend Services Unreachable. Will reconnect automatically. If not, The connection was lost. Trying to reconnect... reboot the machine. • System Starting •...
Page 104: System Status Screen
Operation Manual System Status Screen Code Message Displayed Condition Action(s) Required 1 - Press "Acknowledge" to reset Electronic Board Communication Lost Communication between the 2 - Reboot the machine. Please Call for Service or Press control board and HMI is lost. 3 - If message persists, check the Acknowledge to Retry HMI, Control Board and wiring.
Page 105 Eccellenza Momentum Code Message Displayed Condition Action(s) Required 1 - Inspect wiring and connections Heater current is close to maximum to heater relay and heater element. Heater's current is close to critical operating level. Heater may be 2 - Heater element may be drawing level drawing too much power.
Page 106 Operation Manual Code Message Displayed Condition Action(s) Required 1 - The powder product in the dispenser may be packed or Powder Dispenser current is close to compressed. Empty the dispenser. Powder Dispensers current is close to maximum operating level. Powder 2 - The dispenser may be jammed.
Page 107 Eccellenza Momentum Code Message Displayed Condition Action(s) Required 1 - Check wiring and connections to the coffee dispenser motor. 2 - The coffee dispenser may not be Coffee Dispensers current is under Coffee dispenser motor current is engaged with the dispenser motor.
Page 108 Operation Manual Code Message Displayed Condition Action(s) Required 1 - Reboot the machine. The IC of the wiper driver is in fault Wiper Safety Fault 2 - If message persists, the control mode. board may need to be replaced. Wiper motion is timed out: brewer 1 - The wiper may be jammed/binding.
Page 109: Section 6 - Updating Firmware
HMI (touch screen) and void its warranty. Firmware updates may be released periodically for the Eccellenza Momentum. These updates may consist of fixes, new options and features, customizations, etc. This section guides you through the simple process of updating your equipment to the latest firmware.
Page 110 Once the update is complete (it may take up to 30 minutes), you are prompted to remove the USB flash drive to reboot the machine. Remove the flash drive and the Eccellenza Momentum will reboot itself twice. While it is rebooting, re-install the plug onto the USB connector and re-install the waste bin.
Page 111: Section 7 - Installing The Card Reader Option
The Eccellenza Momentum is compatible with the most popular card reader options available – the Coinco® Iris, Nayax® VPOS or USA Technologies® G9 card readers. Please note that VKI Technologies does not provide the card reader hardware, or the service – they must be purchased from one of the suppliers listed above.
Page 112 Operation Manual Partially insert the two lower screws at the card reader opening on the front of the door. Do not tighten these screws at this point. Pass the card reader wiring to the rear of the door (through the card reader opening), and then slide the bottom of the card reader onto the two partially inserted screws.
Page 113 Eccellenza Momentum Remove the inner access panel at the top of the door (4 screws). This exposes several wire-tie anchor points, onto which the card reader control module will be installed. Secure the card reader module using wire-ties to at least two of the anchor point in the door.
Page 114 Operation Manual Before proceeding, ensure that the USB cable and the door wiring harness are still connected to the locations shown. 10. Pass the wiring cable with the small black connector through the channel at the top of the door, to the bottom of the door where the card reader is located, and then connect it to the cable on the card reader.
Page 115 Eccellenza Momentum 11. Bundle and stow any excess wiring inside the opening for the card reader (at the bottom of the door) and reinstall the cover using two screws. 12. Bundle and stow any excess wiring inside the opening at the top of the door, and reinstall the cover using four screws .
Page 116 The card reader will now be functional, assuming you have subscribed to, and activated the service with the card reader provider. Please note that VKI Technologies does not offer the card reader hardware, nor do we provide the card reader service. You will need to contact one of the approved card reader suppliers (Coinco, Nayax, USA Technologies, SEM) for more details.
Page 117: Section 8 - Product Warranty Information
Eccellenza Momentum E C T I O N Product Warranty Information Important note: The serial number of the machine must be reported at the time a warranty claim is submitted on a machine or any of the components contained therein. Any removal of or tampering with the serial number or date code of a component will void warranty.
Page 118 Operation Manual 4 - Electronic board assemblies VKI provides a one (1) year warranty on all electronic boards (including the touch screen) used in VKI coffee machines. This coverage is limited to defects in material and workmanship under normal use and service, commencing from the date of shipment from VKI’s factory, unless otherwise stated herein.
Page 119 Eccellenza Momentum VKI Publication #202377-001...
Page 120 Operation Manual VKI Publication #202377-001...

VKI Technologies Eccellenza momentum Operation Manual

Section 1 - Safety Information & Equipment Specifications

Section 2 - Setting up the Equipment

Section 3 - Configuring the Equipment

Section 4 - Care and Maintenance

Section 5 - Error and Reminder Messages

Section 6 - Updating Firmware

Section 7 - Installing the Card Reader Option

Section 8 - Product Warranty Information

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