Support & Updates, Troubleshoot, Log Settings - Barco ClickShare CSE-200+ Installation Manual

CSE-200+ Configurator
If a firmware downgrade is required on the Base Unit, check the check box in front of Allow firmware
downgrade.
Firmware update without using the Configurator
Next to using the configurator to upgrade the firmware, the following ways are also possible:
• When your device is connected to a network and managed via the XMS (Cloud) management platform or
the Collaboration Management Suite (CMGS), the firmware can be upgrade via this Management solution.
For more information on upgrading firmware in this way, consult Barco's web pages on XMS (
https://www.barco.com/en/page/xms-cloud-management-platform) or CMGS (
https://www.barco.com/nl/product/collaboration-management-suite).
• Download the firmware on a USB stick and plug in this USB in your device. For more information, see
"Firmware update", page 102
6.41 Support & Updates, Troubleshoot, log settings
About logging
Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain
debugging information. They can be downloaded on a local computer and cleared on the Base Unit. Debug
logging covers only a few hours before it will be overwritten. Therefore, it is important if you discover a
problem with your system to download the logging immediately.
How to use
1. Log in to the Configurator.
2. Click Support & Updates → Troubleshoot.
Image 6-58: Troubleshoot, logging
3. To create a debug log, check the check box next to Enable debug logging.
4. Reproduce the issue you want to report.
5. To download the current log file, click on Download logs.
6. To clear the current log file, click Clear logs.
98 R5900087 /04 ClickShare CSE-200+