Page 1 XC9225, XC9235, XC9245, XC9255, XC9265 User's Guide August 2017 www.lexmark.com Machine type(s): 7559 Model(s): 098, 198, 398, 598, 798...
Page 2: Table Of Contents
Contents Contents Safety information..................9 Conventions................................9 Product statements............................. 9 Learning about the printer................. 12 Finding information about the printer......................12 Selecting a location for the printer........................ 13 Printer conﬁgurations............................14 Attaching cables..............................16 Using the control panel............................ 18 Understanding the status of the power button and indicator light............19 Using the home screen.............................19 Menu map................................
Page 3 Contents Adjusting the Voice Guidance speech rate....................28 Adjusting the default internal speaker volume..................28 Adjusting the default headphones volume....................29 Enabling spoken passwords or personal identiﬁcation numbers............29 Navigating the screen using gestures......................29 Using the keyboard on the display.......................29 Loading paper and specialty media............30 Setting the size and type of the specialty media..................30 Conﬁguring Universal paper settings......................
Page 4 Contents Conﬁguring e‑mail settings..........................41 Sending an e-mail...............................41 Creating an e-mail shortcut..........................42 Faxing......................43 Setting up the printer to fax..........................43 Setting up the fax function............................43 Setting up fax using a standard telephone line ....................43 Setting up fax using digital subscriber line......................48 Setting up fax using VoIP telephone service .......................
Page 5 Emptying the hole punch box ............................71 Ordering parts and supplies........................... 72 Checking the status of parts and supplies ......................72 Using genuine Lexmark parts and supplies ......................72 Ordering toner cartridges ............................73 Ordering a photoconductor unit..........................73 Ordering a waste toner bottle...........................73 Ordering staple cartridges ............................73...
Page 6 Defective ﬂash detected ............................131 Not enough free space in ﬂash memory for resources..................131 Unformatted ﬂash detected............................131 Issues with supplies............................131 Non‑Lexmark supply ..............................131 Scanner maintenance required, use ADF Kit......................132 Paper feed problems............................132 Envelope seals when printing..........................132 Collated printing does not work ..........................132 Paper curl..................................133...
Page 7 Contents Print jobs do not print..............................138 Print quality is poor ..............................139 The printer is not responding..........................159 Job prints from the wrong tray or on the wrong paper..................160 Color quality problems............................ 161 Adjusting toner darkness ............................161 Modifying the colors in printed output........................161 FAQ about color printing ............................162 The print appears tinted ............................163 Faxing problems...............................164...
Page 8: Contents
Contents Notices......................210 Product information............................210 Edition notice..............................210 Index......................214...
Page 9: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 10 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 11 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 12: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 13: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 14: Printer Conﬁgurations
Learning about the printer – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid ﬂuctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) •...
Page 15 Standard 2 x 500-sheet tray Standard bin Conﬁgured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 16: Attaching Cables
Learning about the printer Staple ﬁnisher Notes: • This option is not supported if another ﬁnisher is installed. • This option is supported only in some printer models. Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. Optional 2 x 500‑sheet tray Optional 2500‑sheet tray Finisher...
Page 17 Learning about the printer Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. Use the USB ports Attach a keyboard or any compatible option. Power cord socket Connect the printer to a properly grounded electrical outlet.
Page 18: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 19: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
Page 20: Menu Map
• Remote Operator Panel Restore Factory Defaults • • Notiﬁcations Maintenance • • Power Management Visible Home Screen Icons • • Information Sent to Lexmark About This Printer Print • • Layout • • Finishing PostScript • • Setup •...
Page 21 Learning about the printer Paper • • Tray Conﬁguration Bin Conﬁguration • Media Conﬁguration Copy Copy Defaults • • Fax Mode Fax Server Setup • Analog Fax Setup E‑mail • • E‑mail Setup Web Link Setup • E‑mail Defaults Network/Ports •...
Page 22: Printing A Menu Settings Page
Learning about the printer Reports • • Menu Settings Page Shortcuts • • Device • • Print Network Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • •...
Page 23: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 24: Setting Up Scan Center
Setting up and using the home screen applications Touch Save, and then type a unique shortcut name. Apply the changes. Setting up Scan Center From the home screen, touch Scan Center. Select and create a destination, and then conﬁgure the settings. Notes: •...
Page 25: Using Google Drive
Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Apps >...
Page 26: Conﬁguring Eco-Settings
Setting up and using the home screen applications Apply the changes. Creating a slide show Before you begin, make sure to conﬁgure the slide show settings. For more information, see the documentation that came with the solution. Insert a ﬂash drive into the USB port. From the home screen, touch Slideshow.
Page 27: Editing Contacts Or Groups
Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 28: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 29: Adjusting The Default Headphones Volume
Setting up and using the accessibility features Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. From the control panel, select Settings > Device > Accessibility > Headphone Volume. Select the volume.
Page 30: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 31 Loading paper and specialty media Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • When using letterhead, do either of the following:...
Page 32 Loading paper and specialty media Without an optional ﬁnisher With an optional ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward the front or left side of the tray. •...
Page 33: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper or specialty media. When using letterhead, do either of the following:...
Page 34: Linking Trays
Loading paper and specialty media One‑sided printing Two‑sided printing Warning—Potential Damage: When using envelopes, do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 35: Printing
Printing Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. With a document open, click File > Print. If necessary, adjust the settings. Send the print job.
Page 36: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 37: Conﬁguring Conﬁdential Jobs
Printing Conﬁguring conﬁdential jobs From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the amount of time before conﬁdential jobs are automatically deleted from the printer Expiration...
Page 38: Canceling A Print Job
Printing Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. Select the job to cancel. From the computer Depending on the operating system, do either of the following: •...
Page 39: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 40: Reducing Or Enlarging Copies
Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 41: E-Mailing
E-mailing E-mailing Setting up the e‑mail function From the home screen, touch Settings > Device > Preferences > Run Initial Setup. Turn off the printer, wait for about 10 seconds, and then turn it back on. From the Before You Begin screen, select Change the Settings and Continue with the Wizard. From the Fax/Email Server Setup screen, enter the needed information.
Page 42: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Enter a shortcut name. Apply the changes.
Page 43: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
Page 44 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 45 Faxing Connected to the same telephone wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the answering machine to the telephone port of the printer.
Page 46 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 47 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 48: Setting Up Fax Using Digital Subscriber Line
Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 49: Setting Up Fax Using Voip Telephone Service
Faxing To minimize interference between the two channels, ask for a DSL ﬁlter from your DSL provider. Connect the line port of the DSL ﬁlter to the wall jack. Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the telephone port on the DSL ﬁlter.
Page 50 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second telephone port.
Page 51: Setting Up Fax Using Cable Modem Connection
Faxing Setting up fax using cable modem connection CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 52 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
Page 53: Setting Up Fax In Countries Or Regions With Different Telephone Wall Jacks And Plugs
There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 54 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 55 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 56: Connecting To A Distinctive Ring Service
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls >...
Page 57: Scheduling A Fax
Faxing For Macintosh users With a document open, choose File > Print. Select the printer and enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax >...
Page 58: Viewing A Fax Log
Faxing Adjust the Darkness setting. Send the fax job. Viewing a fax log Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 59: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, conﬁgure other FTP settings. Send the FTP job. Creating an FTP shortcut From the home screen, touch FTP.
Page 60: Sending Scanned Documents To A Computer
Scanning Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass.
Page 61: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 62: Conﬁguring Printer Hard Disk Encryption
Securing the printer Conﬁguring printer hard disk encryption From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. Follow the instructions on the display.
Page 63 Securing the printer Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Page 64: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNet N8370 Wi-Fi option ﬁrst before setting up the printer on a wireless network. For information on installing the Wi-Fi option, see the setup sheet that came with the option.
Page 65: Changing Port Settings After Installing An Internal Solutions Port
Maintaining the printer Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the conﬁguration. • If the computers are conﬁgured to use the network name instead of an IP address, then do not change the conﬁguration.
Page 66: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 67 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass • Scanner glass pad...
Page 68 Maintaining the printer Open door B1. Wipe the following areas: • ADF glass in door B1 • ADF glass pad in door B1 Close the door.
Page 69: Cleaning The Printhead Lens
Maintaining the printer Using a damp, clean cotton swab, wipe the sensor area. Close the scanner cover. Cleaning the printhead lens Open door A. Remove the waste toner bottle.
Page 70 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the wiper back into place. Insert the waste toner bottle, and then close the door.
Page 71: Emptying The Hole Punch Box
Maintaining the printer Emptying the hole punch box Open door H. Remove, and then empty the hole punch box.
Page 72: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 73: Ordering Toner Cartridges
The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before toner exhaustion. XC9225 toner cartridges Toner cartridges Part number Cyan...
Page 74: Ordering Maintenance Kits
Maintaining the printer Ordering maintenance kits XC9225, XC9235, XC9245, XC9255, and XC9265 maintenance kits Maintenance kits Part number 200K ADF maintenance kit 41X1592 200K MPF maintenance kit 41X1977 600K CMY developer maintenance kit 41X1594 Black developer maintenance kit 41X1598 HCF rollers maintenance kit...
Page 75: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge. Shake the toner cartridge three times.
Page 76 Maintaining the printer Insert the new toner cartridge. Remove the waste toner bottle.
Page 77 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the wiper back into place. Insert the waste toner bottle, and then close the door.
Page 78: Replacing A Photoconductor Unit
Maintaining the printer Replacing a photoconductor unit Open door A. Remove the waste toner bottle. Remove the photoconductor unit. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 79 Maintaining the printer Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 80 Maintaining the printer Insert the new photoconductor unit. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place.
Page 81 Maintaining the printer Insert the waste toner bottle, and then close the door.
Page 82: Replacing The Waste Toner Bottle
Maintaining the printer Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back to into place. Unpack the new waste toner bottle.
Page 83: Replacing The Pick, Feed, And Separator Rollers
Maintaining the printer Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers Pick roller Feed roller Separator roller...
Page 84 Maintaining the printer Turn off the printer. Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: – Use the screwdriver stored inside door A. – To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
Page 85 Maintaining the printer Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 86 Maintaining the printer Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Page 87 Maintaining the printer Locate the rollers. Remove the rollers. Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. Close doors D and C. Insert the trays, and then turn on the printer.
Page 88: Replacing The Transfer Belt
Maintaining the printer Replacing the transfer belt Turn off the printer. Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 89 Maintaining the printer Using the screwdriver stored inside door A, remove the door stopper. Loosen the screws that secure the transfer belt.
Page 90 Maintaining the printer Remove the paper guide. Remove the transfer belt. Unpack the new transfer belt. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. Insert the new transfer belt until it clicks into place.
Page 91: Replacing The Transfer Roller
Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the paper guide. Secure the transfer belt. Reattach the door stopper. Close the door, and then turn on the printer. Replacing the transfer roller Open door C. Notes: •...
Page 92 Maintaining the printer Remove the transfer roller. Unpack the new transfer roller. Insert the new transfer roller until it clicks into place. Close the door.
Page 93: Replacing The Adf Separator Roller
Maintaining the printer Replacing the ADF separator roller Turn off the printer. Remove the ADF separator pad.
Page 94 Maintaining the printer Remove the ADF separator roller. Unpack the new separator roller. Insert the new separator roller.
Page 95: Replacing The Adf Pick And Feed Rollers
Maintaining the printer Insert the separator pad. Turn on the printer. Replacing the ADF pick and feed rollers Turn off the printer.
Page 96 Maintaining the printer Open door B. Remove the ADF pick and feed rollers. Unpack the new pick and feed rollers.
Page 97: Replacing The Staple Cartridge
Maintaining the printer Insert the new pick and feed rollers. Close the door, and then turn on the printer. Replacing the staple cartridge Replacing the staple cartridge in the staple ﬁnisher Slide the staple ﬁnisher.
Page 98 Maintaining the printer Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 99 Maintaining the printer Insert the new staple cartridge until it clicks into place. Slide the ﬁnisher back into place. Replacing the staple cartridge in the staple, hole punch ﬁnisher Open door H.
Page 100 Maintaining the printer Remove the staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place. Close the door.
Page 101 Maintaining the printer Replacing the staple cartridge in the booklet ﬁnisher Open door H, and then pull out the booklet maker. Remove the staple cartridge. Unpack the new staple cartridge.
Page 102: Moving The Printer
Maintaining the printer Insert the new staple cartridge until it clicks into place. Push the booklet maker back into place, and then close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Page 103: Shipping The Printer
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes Eco‑Mode...
Page 104: Conserving Supplies
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 105: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 106: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 107: Paper Jam In The Automatic Document Feeder
Clearing jams Jam locations Staple ﬁnisher Finisher • Booklet ﬁnisher • Staple, hole punch ﬁnisher Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door B. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 108: Paper Jam In The Multipurpose Feeder
Clearing jams Open door B1. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 109: Paper Jam In Door C
Clearing jams Open door C to remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer.
Page 110 Clearing jams Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Page 111 Clearing jams • Below the fuser area • Duplex area...
Page 112 Clearing jams • Above the duplex area Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the trays, and then close the door.
Page 113: Paper Jam In Door D
Clearing jams Paper jam in door D Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. Open the optional tray, and then remove the jammed paper.
Page 114: Paper Jam In The 3000-Sheet Tray
Clearing jams Close the tray, and then close the door. Paper jam in the 3000‑sheet tray Slide the 3000‑sheet tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 115: Paper Jam In The Booklet Finisher
Clearing jams Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door, and then slide the tray back into place. Paper jam in the booklet ﬁnisher Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 116 Clearing jams Open door J.
Page 117 Clearing jams Open door H. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J...
Page 118 Clearing jams • Areas H1 and H2 • Area H6...
Page 119 Clearing jams Pull out the booklet maker. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8 • Area H9...
Page 120: Paper Jam In The Staple Finisher
Clearing jams • Area H10 Push the booklet maker back into place. Close doors H and J. Paper jam in the staple ﬁnisher Remove paper from the staple ﬁnisher bin. Slide the staple ﬁnisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 121: Staple Jam In The Staple Finisher
Clearing jams If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the ﬁnisher bin, and then remove the jammed paper. Slide the ﬁnisher back into place. Staple jam in the staple ﬁnisher Slide the staple ﬁnisher.
Page 122 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 123: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Insert the staple cartridge holder until it clicks into place. Slide the ﬁnisher back into place. Staple jam in the staple, hole punch ﬁnisher Open door H.
Page 124 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 125: Staple Jam In The Booklet Finisher
Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door. Staple jam in the booklet ﬁnisher Open door H, and then pull out the booklet maker.
Page 126 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 127 Clearing jams Insert the staple cartridge holder until it clicks into place. Push the booklet maker back into place, and then close the door.
Page 128: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...
Page 129: Unable To Read Flash Drive
Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 130: 900.Xy Error
Troubleshooting 900.xy error Turn off the printer, wait for about 10 seconds, and then turn on the printer. Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
Page 131: Defective Flash Detected
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 132: Scanner Maintenance Required, Use Adf Kit
Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase. Scanner maintenance required, use ADF Kit The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com contact your service representative, and then report the message. Paper feed problems...
Page 133: Paper Curl
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Paper curl Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings >...
Page 134: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain paper of the same size and type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 135: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 136: Printing Problems
Troubleshooting Printing problems Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 137: Slow Printing
Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document.
Page 138: Print Jobs Do Not Print
Troubleshooting Action Step 6 Go to step 7. The problem is solved. From the Quality menu on the control panel, set the Print Resolution to 4800CQ. Print the document. Is the printer printing slow? Step 7 Go to step 8. The problem is solved.
Page 139: Print Quality Is Poor
Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed? Print quality is poor Blank or white pages Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >...
Page 140 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
Page 141 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Print the document.
Page 142: Ghost Images
Troubleshooting Action Step 8 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit. Print the document. Is the print still too dark? Ghost images Leading edge A B C D A B C D A B C D A B C D...
Page 143 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
Page 144 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit and the toner cartridge. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
Page 145 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 146: Horizontal White Lines
Troubleshooting Horizontal white lines Leading edge Trailing edge Notes: • Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 147: Incorrect Margins
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Clean the printhead lens. Print the document. Do horizontal white lines still appear on prints? Step 5 Contact customer The problem is support. solved. Replace the photoconductor unit. Print the document.
Page 148 Troubleshooting Jagged or uneven characters Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Check if the printer supports the fonts that are installed on your support.
Page 149 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Print the document.
Page 150 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit. Print the document. Is the print still too light? Mottled print and dots Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting >...
Page 151 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Clean the printhead lens. Print the document. Is the print still mottled? Step 6 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit.
Page 152: Repeating Defects
Troubleshooting Repeating defects Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Go to step 3. Inspect the test pages to determine which color is affected. Is only one color affected? Step 2 Take note of the...
Page 153 Troubleshooting Action Step 3 Take note of the The problem is distance, and then solved. Using the Print Quality Test Pages, measure the distance contact customer between the defects on the affected color page. support or your Replace the supply item that matches the measurement on the service affected color page.
Page 154 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Clean the printhead lens. Print the document. Is the printer still printing solid color or black images? Step 3 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit.
Page 155 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Clean the printhead lens. Print the document. Is the page or image still clipped? Step 4 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit.
Page 156: Uneven Print Density
Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 157 Troubleshooting Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2.
Page 158: Vertical White Lines
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Clean the printhead lens. Print the document. Do vertical dark lines or streaks still appear on prints? Step 5 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit.
Page 159: The Printer Is Not Responding
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
Page 160: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in sleep or hibernate mode. printer. Is the printer in sleep or hibernate mode? Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are...
Page 161: Color Quality Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 162: Faq About Color Printing
Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
Page 163: The Print Appears Tinted
Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 164: Faxing Problems
Troubleshooting Faxing problems Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 165 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 166: Can Receive But Not Send Faxes
Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 167: Poor Fax Print Quality
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. From the home screen, touch Settings > Print > Quality. Adjust the settings. Is the fax print quality satisfactory? Step 2 The problem is Go to step 3.
Page 168: Adjusting Adf Registration
Troubleshooting Adjusting ADF registration From the control panel, navigate to: Settings > Maintenance > Conﬁguration Menu > Scanner Conﬁguration > Scanner Manual Registration From the Print Quick Test menu, touch Start. Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration.
Page 169: Partial Copies Of Document Or Photo
Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 170: Scanner Does Not Close
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the ﬁle you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 171: Scanning Takes Too Long Or Freezes The Computer
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 172: Upgrading And Migrating
– Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8370 Wi‑Fi option – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 173 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Page 174 Upgrading and migrating Remove the controller board shield.
Page 175 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Reattach the shield, and then reattach the access cover. Reattach the connector cover. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 176: Installing An Optional Card
Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 177 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Page 178 Upgrading and migrating Remove the controller board shield. Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 179: Installing The 2 X 500- Or 2500-Sheet Tray
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 180 Upgrading and migrating Attach the stabilizing feet to the tray, and then remove the adhesive cover. Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Page 181 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
Page 182 Upgrading and migrating Connect the tray connector to the printer. Open trays 2 and 3.
Page 183 Upgrading and migrating Secure the tray to the printer with the locking clips and metal bracket. • Front • Rear Close the trays, and then reattach the connector cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 184: Installing The 3000-Sheet Tray
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 185 Upgrading and migrating Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. Open trays 2 and 3.
Page 186 Upgrading and migrating Remove the metal brackets and the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear Close the trays. Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Page 187 Upgrading and migrating Remove the stabilizing feet from the tray.
Page 188 Upgrading and migrating Remove the adhesive covers. Open the tray, and then remove the mounting bracket and rail covers.
Page 189 Upgrading and migrating Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. Attach the rail, and then attach the mounting bracket and rail covers. Close the tray.
Page 190 Upgrading and migrating Using the side handles, align the printer with the tray, and then lower the printer into place. Align the 3000‑sheet tray with the printer, and then attach the mounting post.
Page 191 Upgrading and migrating Secure the tray cable with the clamp.
Page 192 Upgrading and migrating Connect the tray cable to the printer. Attach the tray cable cover.
Page 193 Upgrading and migrating Slide the tray until it clicks into place. Attach the stabilizing feet to the printer.
Page 194 Upgrading and migrating Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. •...
Page 195: Installing The Staple Finisher
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 196 Upgrading and migrating Note: Remove the tag but keep the screw for use in step Remove the standard bin. Remove the adhesive cover, and then remove the paper bail.
Page 197 Upgrading and migrating Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail. Remove the paper guides.
Page 198 Upgrading and migrating Attach the sensor cover. Insert the ﬁnisher. Secure the ﬁnisher to the printer. Note: Use the screw that came with the ﬁnisher.
Page 199 Upgrading and migrating Attach the ﬁnisher slide rail cover. Note: Use the screws that came with the ﬁnisher. Remove the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 200 Upgrading and migrating Connect the ﬁnisher cable to the printer. Reattach the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 201: Installing The Staple, Hole Punch Or Booklet Finisher
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 202 Upgrading and migrating Remove the standard bin, and then remove the paper bail. Using the screwdriver stored inside door A, remove the paper guides. Insert the paper transport. Note: Use the screws that came with the ﬁnisher.
Page 203 Upgrading and migrating Attach the ﬁnisher to the printer.
Page 204 Upgrading and migrating Insert the staple cartridge into the ﬁnisher until it clicks into place. Remove the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 205 Upgrading and migrating Connect the ﬁnisher cable to the printer. Reattach the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 206 Upgrading and migrating Secure the cable. Insert the bins. Notes: • Use the screws that came with the ﬁnisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet ﬁnisher.
Page 207: Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 208: Adding Available Options In The Print Driver
Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 209 Upgrading and migrating For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle. Apply the changes.
Page 210: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 211: Noise Emission Levels
Notices Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Page 212: Temperature Information
Notices Static sensitivity notice This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol. Temperature information Ambient operating temperature 10 to 30°C (50 to 86°F) Shipping temperature -10 to 40°C (14 to 104°F) Storage temperature and relative humidity...
Page 213: Laser Advisory Label
Notices Laser advisory label The following laser notice label is affixed to the printer:...
Page 214: Index
Index Index from the printer control conservation settings Numerics panel 38 Eco‑Mode 103 900.xy error 130 cannot open Embedded Web hibernate mode 103 sleep mode 103 Server 128 Card Copy conserving supplies 104 activating Voice Guidance 28 setting up 23 contacting customer support 171 adapter plug 53 card stock...
Page 215 Index deleting groups 27 e‑mailing fully conﬁgured printer 14 Device Quotas conﬁguring e‑mail settings 41 setting up 24 using a shortcut number 41 different paper sizes, copying 39 using the address book 41 green settings digital subscriber line (DSL) using the printer 41 Eco‑Mode 103 fax setup 48 hibernate mode 103...
Page 216 29 checking 72 staple, hole punch ﬁnisher 123 noise emission levels 211 parts, ordering jams Non‑Lexmark supply 131 200K ADF maintenance kit 74 avoiding 105 non‑volatile memory 62 200K MPF maintenance kit 74 locating jam areas 106 erasing 61 300K ﬁlter maintenance kit 74...
Page 217 38 printer conﬁgurations 14 canceling from the printer printer display recycling control panel 38 adjusting the brightness 103 Lexmark packaging 104 print quality printer hard disk Lexmark products 104 cleaning the scanner 66 disposing of 62 toner cartridges 104...
Page 218 Index replacing the staple cartridge in security slot staple jam, clearing the staple, hole punch locating 61 booklet ﬁnisher 125 ﬁnisher 99 selecting a location for the staple ﬁnisher 121 replacing the transfer roller 91 printer 13 staple, hole punch ﬁnisher 123 replacing the waste toner sending a fax staple, hole punch or booklet...
Page 219 151 USB ports 16 wireless network 64 dark print 140 using ghost images appear on genuine Lexmark parts 72 prints 142 genuine Lexmark supplies 72 gray or colored using Customer Support 24 background 143 using Display Customization 25...

This manual is also suitable for:

Xc9245 Xc9235 Xc9255 Xc9265

Lexmark XC9225 User Manual

Safety Information

Learning about the Printer

Setting up and Using the Home Screen Applications

Setting up and Using the Accessibility Features

Loading Paper and Specialty Media

Printing

Copying

E-Mailing

Faxing

Scanning

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Quick Links

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Summary of Contents for Lexmark XC9225

This manual is also suitable for:

Table of Contents