Bay-Tek Pop the Lock Service Manual page 28

TROUBLESHOOTING GUIDE
Tickets do
not dispense
or Wrong Tickets on
amount monitor does
dispensed. not match
tickets coming
out of game.
Check for
the correct
amount of
tickets
showing on
Monitor
Tickets on
monitor does
match tickets
coming out of
game.
Tickets are empty in ticket tray
Low Tickets
message on
Faulty cable. Disconnected,
monitor
loose or broken wires.
Faulty low ticket switch.
Faulty Newgen Board
Button does not work
Game Stop Switch
A5PB5900
AACE5909
Button light does not
blink
Game Stop Switch
A5PB5900
AACE5909
Opto Sensor on ticket
dispenser dirty.
Faulty ticket dispenser.
Notch on tickets cut too
shallow.
Faulty cable. Disconnected,
loose or broken wires.
Enter Diagnostic menu and
test Dispenser
Faulty Main Board.
Settings in Menu are
incorrect.
Load tickets into tray. Ensure tickets hold down micro
switch wire.
Check connectors from low ticket switches to Newgen
board. Check for continuity. (AACE5911)
Inspect switch and replace if needed. (AASW200)
Replace Newgen Board. (AANEWGEN1-PJ/RBN)
Button stuck, sticky or
broken.
Disconnected, loose or
broken wires.
Enter Diagnostic Menu to
see if game recognizes
button.
Faulty button.
LED Light bulb itself
burned out.
It should always blink.
Disconnected, loose or
broken wires.
Faulty button.
Blow dust from sensor and clean with
isopropyl alcohol.
Replace with working dispenser to isolate the
problem. (A5TD1)
Flip tickets and load upside-down to have large
cut notch toward opto sensor.
Check connectors from ticket dispensers to
Newgen board. Check for continuity.
Cables AACE5911
Replace Newgen board
Enter Menu and check certain areas:
Paper ticket ratio
Mercy tickets
Preset Payout Pattern
Fixed tickets
Tickets per payout hit
Tickets earned every X hits
Clean top of button, ensure it springs back when
pushed down. Look for broken tab on bottom of switch
Check connections from switch to Newgen board.
Orange & Green wires (Cable # AACE5909)
Button should go to ON when button is pushed.
Replace button. A5PB5900
Check for 12 Volts DC across lights:
Red and Black wires.
Check connections from switch to Newgen board.
(Cable # AACE5909)
Replace button. A5PB5900
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(AANEWGEN1-PJ/RBN)