Troubleshooting Table; Support - Wallbe MAX Instruction Manual

Instruction manual

9 TROUBLESHOOTING TABLE

Please note that as a user you may only carry out the
troubleshooting measures listed in the following table
yourself. All other troubleshooting measures may only
be carried out by qualified personnel.
Problem Possible cause
The charging pro- The vehicle is not
cess is not started. recognized.
The status LED is
still green.
Charging cable is
defective
Authorization was
not performed by
the user.
Authorization with The RFID card is not
the RFID card is registered for the
not possible. A long charging point.
signal tone sounds.
The status LED shi- General error
nes red. No charging
cable is connected
to the charging
station.
The status LED DC error or
suddenly turns red general error
during charging.
The status LED does The charging station
not light up. is not supplied with
power.
The status LED is
defective.
Driving eMobility
Solution
First check for pro-
per seating of the
plugs on the vehicle
and, if necessary, on
the charging station.
If the problem per-
sists, check whether
the vehicle displays
an error message.
If this is the case,
bring your vehicle
to the workshop.
If the workshop
determines that
the vehicle is not
responsible for the
error message,
contact our support
(see chapter 10).

10 SUPPORT

Use a different
charging cable.
If the charging cable
is firmly attached to
the charging station,
contact our support
(see chapter 10).
Perform the
authorization (see
chapter 6)..
Use a registered
RFID card or contact
our support (see
chapter 10)..
Contact our support
immediately (see
chapter 10).
Remove the char-
ging cable. If the sta-
tus LED is still red,
contact our support
(see chapter 10)..
Contact the installer
of your charging
station.
Contact our support
(see chapter 10).
After plugging in the The charging
charging cable, the cable has a too low
status LED lights up current carrying
red immediately. capacity.
Charging plug can-
not be locked.
There is a foreign
body in the socket
of the charging
station.
The locking engine
is defective.
Charging cable The locking engine
cannot be removed. is stuck due to too
Locking mechanism early attempt to re-
does not open. move the charging
cable.
Please contact our support by e-mail. We will be happy
to help you: support@wallbe.de
Use a charging cable
with a higher current
carrying capacity.
Reinsert the plug
correctly into the
socket of the char-
ging station.
Remove the foreign
body from the so-
cket of the charging
station.
Contact our support
(see chapter 10).
Insert the plug into
the socket of the
charging station as
far as it will go.
Then reconnect the
charging cable to the
vehicle. Afterwards
disconnect the
charging cable from
the electric vehicle
and the charging
station.
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