Table of Contents
Advertisement
Instruction manual
7 TROUBLESHOOTING TABLE
Please note that as a user you may only carry out the
troubleshooting measures listed in the following table
yourself. All other troubleshooting measures may only
be carried out by qualified personnel.
Problem
Possible cause
The charging pro-
The vehicle is not
cess is not started.
recognized.
The status LED is
still green.
Charging cable is
defective
Authorization was
not performed by
the user.
Authorization with
The RFID card is not
the RFID card is
registered for the
not possible. A long
charging point.
signal tone sounds.
The status LED shi-
General error
nes red. No charging
cable is connected
to the charging
station.
The status LED
DC error or
suddenly turns red
general error
during charging.
The status LED does
The charging station
not light up.
is not supplied with
power.
The status LED is
defective.
Driving eMobility
Solution
First check for pro-
per seating of the
plugs on the vehicle
and, if necessary, on
the charging station.
If the problem per-
sists, check whether
the vehicle displays
an error message.
If this is the case,
bring your vehicle
to the workshop.
If the workshop
determines that
the vehicle is not
responsible for the
error message,
contact our support
(see chapter 8).
Use a different
charging cable.
If the charging cable
is firmly attached to
the charging station,
contact our support
(see chapter 8).
Perform the autho-
9.1 Warranty card
rization (see chapter
4.3).
Use a registered
RFID card or contact
our support (see
chapter 8).
Contact our support
immediately (see
chapter 8).
Remove the char-
ging cable. If the sta-
tus LED is still red,
contact our support
(see chapter 8).
Contact the installer
of your charging
station.
Contact our support
(see chapter 8).
9.2 Warranty conditions
After plugging in the
The charging
charging cable, the
cable has a too low
status LED lights up
current carrying
red immediately.
capacity.
Charging plug can-
not be locked.
There is a foreign
body in the socket
of the charging
station.
The locking engine
is defective.
Charging cable
The locking engine
cannot be removed.
is stuck due to too
Locking mechanism
early attempt to re-
does not open.
move the charging
cable.
8 SUPPORT
Please contact our support by e-mail. We will be happy
to help you: support@wallbe.de
9 WARRANTY
Each wallbe® charging station is shipped with a war-
ranty card in duplicate, one for the operator and one for
the manufacturer.
Please send us the completely filled out and signed
warranty card by post, e-mail or fax if the charging sta-
tion was delivered in perfect condition and the installa-
tion was successful. The completely filled out warranty
card is required in the case of a warranty claim.
Should the charging station show visible defects du-
ring delivery/assembly, please inform us immediately
by telephone or e-mail. If you notice any physical or op-
tical damage when the charging station arrives, please
send us pictures of the damaged charging station. This
will ensure a quickest possible guarantee processing.
The legal guarantee for this charging station is valid for
a period of two years.
In addition, this wallbe® product is guaranteed by
Use a charging cable
with a higher current
carrying capacity.
Reinsert the plug
correctly into the
socket of the char-
ging station.
Remove the foreign
body from the so-
cket of the charging
station.
Contact our support
(see chapter 8).
Insert the plug into
the socket of the
charging station as
far as it will go.
Then reconnect the
charging cable to the
vehicle. Afterwards
disconnect the
charging cable from
the electric vehicle
and the charging
station.
7/12
Advertisement
Table of Contents
