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TROUBLESHOOTING - RTS
Problem
For RTS
Shade won't operate.
Green LED light is
flashing - shade is not
operating properly
(WireFree only).
Please use this QR Code
to access the updated
installation instructions
and related documents.
Troubleshooting - RTS
Possible Cause
Motor is not powered.
Remote button presses
are too short.
The remote is being
used out of range.
The remote battery is
out of place or drained.
The motor is in
programming mode.
Technical Support: 512.832.6939
Hours of Support: 7:30am - 5pm CST
Action to Take
When the battery of a wire free motor is low the user
is notified by a series of red led flashes visible on
the left end cap. These flashes will only occur after a
command has been given. If the motor is low or dead,
the charging cord can be plugged in and the shade
will operate while charging.
When operating an RTS remote hold the buttons
down for at least 2 seconds.
Move within 30ft. of the shade. If the issue persists,
adjust the antenna to a new position, and make sure
the antenna does not touch metal.
Check that the red LED on the remote flashes when
buttons are pressed. On the installation remote, pry
off the back by hand and ensure the battery is fully
seated in the battery tray. If the remote remains
unresponsive, replace the battery with a CR2430 3V
lithium cell.
Briefly click the program button on the back of the
installation remote. The green light will turn off and
the shade will return to user mode.
Move the shade to the lower limit by holding the up
or down button. Hold the "My" button untill the screen
jogs - the green LED will stop flashing.
Tech Support: 512.832.6939
OR
screeninnovations.com
support@screeninnovations.com
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