Verifying Process Details And Crash Dump - Cisco NCS 1002 Troubleshooting Manual

General Troubleshooting
RP/0/RP0/CPU0:ios#show proc mxp_driver | inc Job
Sat Jan 30 21:46:26.584 UTC
Step 6 show ptah trace all jid job_id
Captures the interaction traces between the mxp_driver process and PTAH.
Example:
RP/0/RP0/CPU0:ios#show ptah trace all jid 189 location 0/RP0/CPU0 | file
disk0:show_ptah_trace_189_job.log
Sat Jan 30 21:47:29.633 UTC
[OK]
RP/0/RP0/CPU0:ios#dir disk0:
Sat Jan 30 21:47:47.661 UTC
Directory of disk0:
8114 drwxr-xr-x 2
12 lrwxrwxrwx 1
16225 drwxr-xr-x 2
11 drwxr-xr-x 2
23 -rwx------ 1 295238 Jan 30 21:47 show_ptah_trace_189_job.log
8115 drwxr-xr-x 2
8113 drwx------ 2
1005620 kbytes total (935528 kbytes free)
What to do next
You should gather the above information before calling the Cisco Technical Assistance Center (TAC).

Verifying Process Details and Crash Dump

Step 1
show processes
Displays information about active processes.
Example:
The following example shows the output of the show processes command in the EXEC mode.
RP/0/RP0/CPU0:ios# show processes
!! File saved at 17:22:13 UTC Fri Nov 13 2015 by root
JID TID Stack
1 1
66449 913
66470 934
66471 935
66495 959
66495 997
66495 998
<snip>
The following example shows the output of the show processes command in the system admin EXEC mode.
Job Id: 189
4096 Jan 30 00:12 ztp
12 Jan 30 00:09 config -> /misc/config
4096 Jan 30 21:44 showtech
4096 Jan 30 00:09 core
4096 Jan 30 01:05 nvgen_traces
4096 Jan 30 00:10 clihistory
pri state NAME
0K 20 Sleeping init
0K 20 Sleeping oom.sh
0K 20 Sleeping cgroup_oom.sh
0K 20 Sleeping oom.sh
0K 0 Sleeping cgroup_oom
0K 0 Sleeping lwm_debug_threa
0K 0 Sleeping cgroup_oom
rt_pri
0
0
0
0
0
0
0
Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
Verifying Process Details and Crash Dump
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