Table Of Contents - Cisco NCS 1002 Troubleshooting Manual

General Troubleshooting
This chapter provides procedures for troubleshooting the most common problems encountered when operating
an NCS 1002. To troubleshoot specific alarms, see
what you are looking for, contact Cisco Technical Support (1 800 553-2447).
This chapter includes the following sections:
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Validating and Troubleshooting Installation of the Software
Packages
Step 1
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Validating and Troubleshooting Installation of the Software Packages, on page 1
Troubleshooting Problems with Node, on page 3
Troubleshooting the Management Interface, on page 8
Troubleshooting Slice Provisioning, on page 10
Troubleshooting Environmental Parameters, on page 10
Troubleshooting Firmware Upgrade Failure, on page 14
Troubleshooting Optical Connectivity, on page 18
Troubleshooting the Trunk Port, on page 23
Troubleshooting Breakout Ports, on page 25
Troubleshooting Breakout Patch Panel, on page 26
Troubleshooting a Failed Commit Configuration, on page 26
Removing and Re-inserting DIMMs on the Controller Card, on page 27
Verifying Wavelength and Channel Mapping for Optics Controllers, on page 28
Verifying the Performance Monitoring Parameters of Controllers, on page 29
Verifying and Troubleshooting Headless State Settings, on page 31
Using SNMP for Troubleshooting, on page 34
Using Netconf for Troubleshooting, on page 35
Verifying Alarms, on page 38
Using Onboard Failure Logging, on page 38
Capturing Logs, on page 39
Verifying Process Details and Crash Dump, on page 41
C H A P T E R
Alarm Troubleshooting, on page
Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
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45. If you cannot find
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