History Build - IBM 6360 Product Support Manual

SECTION 12. HISTORY.BUILD
This section outlines a series of pro-
cedures that may be us eful when a
problem, is either difficult to repeat
or' cannot be repeated· in a customer's
office.
If (a) the preceding proc.edures fail
to find the cause of the intermittent
problem or (b) the problem could not
be repeated at the time of the call,
the following is recommended:
1. Keep a history of all data
obtained to this point, and store
it with the system for future use.
2. Obtain error logs, .if possible, by
requesting the customer to dump;
the Displaywriter's memory each
time the failure oc<:;.urs, one per
diskette. . This could aid in
future analysis.
3. Request the customer to keep .any
samples or hard copy of the job
and to record the time of failure.
4. Request the customer to list all
steps and ope+"ations performed
that led to the failure.
Inform management of any continuing
unresolved problems, a,nd follow your
normal escalation procedures.
10-18 IBM Displaywriter Product Support Manual