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Modem
Problem
Communication
software can't
initialize modem
You can hear a dial
tone but can't make a
call
You place a call, but a
connection can't be
made
After making a call
you can't hear a ring
Communication is cut
off unexpectedly
A
CONNECT
is quickly replaced by
NO CARRIER
Character display
becomes garbled
during a
communication
You cannot receive an
incoming call
TOSHIBA TE2300
Procedure
Make sure the computer's internal modem
settings are correct. Refer to Phone and Modem
Options in the Control Panel.
If the call is going through a PBX machine, make
sure the communication application's tone dial
detection feature is disabled.
Make sure the settings are correct in your
communications application.
Make sure the tone or pulse selection in your
communications application is set correctly.
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
display
Check the error control setting in your
communications application.
In data transmission, make sure the parity bit
and stop bit settings correspond with those of
the remote computer.
Check the flow control and communication
protocol.
Check the rings before auto answer setting in
your communications application.
If problems persist, contact your dealer.
Troubleshooting
9-16
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