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Troubleshooting/FAQs
8.1
General problems
This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
The device is not
operational.
The monitor remains
dark.
The mouse pointer does
not appear on the screen.
Wrong time and/or date
on the PC.
Although the BIOS setting
is OK, the time and date
are still wrong.
SIMOTION P320-3 and Panel Fronts
Manual, 02/2012
Possible cause
There is no power supply
to the device.
The monitor is switched
off.
The monitor is in
"powersave" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not
connected.
The mouse driver is not
loaded.
The mouse is not
connected.
The backup battery is
dead.
To correct or avoid error
Check whether the 24 VDC power supply is connected (see
Connecting the power supply (24 VDC) (Page 96)).
Check whether the line side switch is activated (see Operator
controls (Page 38)).
Switch on the monitor.
Press any key on the keyboard.
Set the monitor brightness button to obtain more light. For detailed
information, refer to the monitor operating instructions.
Check whether the power cord has been properly connected to
the monitor and to the system unit or to the grounded
shockproof outlet.
Check whether the monitor cable has been properly connected
to the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed
information, refer to the manuals for the mouse or application
programs.
Check whether the mouse cord is properly connected to the
system unit. If you use an adapter or extension on the mouse
cable, also check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
Press <F2> within the boot sequence to open BIOS Setup.
Set the time and date in the setup menu.
Replace the back-up battery (see Replacing the back-up battery
(Page 101)).
If the problem is not corrected by replacing the battery, then
contact your technical support team in this case (see Hotline and
Internet addresses (Page 5)).
8
105
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