Providing Product Number To Technical Support; Checking The Contents Of Your Product Package; Returning An Sdm-8400 Unit - Comtech EF Data Memotec NetPerformer SDM-8400 Hardware Installation Manual

1.3.2

Providing Product Number to Technical Support

You may be requested to provide the product serial number when communicating with
Technical Support.
The product serial number is provided on the rear of the unit. See
Product Serial
Number
SDM-8400 UAC (8-port version)" on page 4-2
1.3.3

Checking the Contents of Your Product Package

Before you begin SDM-8400 installation, verify the contents of the carton to ensure that
you have received all the units, accessories and cables that you ordered.
If any items are missing, or if you have any questions concerning your shipment, contact
Technical Support.
1.3.4

Returning an SDM-8400 Unit

If you need to return the SDM-8400 for any reason, you must ship it in the original
carton using adequate shock insulation material. Failure to do so may void the
equipment warranty. Consult the Warranty statements included with the product package.
Contact Technical Support for RMA requirements.
Memotec
CAUTION:
carton and its contents for any sign of damage during shipment. If
there is any damage, contact the shipping agent immediately.
A summary of product items appears on
NOTE:
for location of label.
As soon as you receive your SDM-8400, check the
"Product Description" on page
Preface
"Rear View of the
4-1.
1-7