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Comtech EF Data Memotec NetPerformer SDM-8400 Hardware Installation Manual

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Hardware Installation Guide

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Summary of Contents for Comtech EF Data Memotec NetPerformer SDM-8400

  • Page 1 NetPerformer SDM-8400 ® Hardware Installation Guide...
  • Page 2 Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for such products or services. Memotec Inc. is a wholly owned subsidiary of Comtech EF Data Corp., and its parent company Comtech Telecommunications Corp (NASDAQ: CMTL).

  • Page 3: Table Of Contents

    Contents Chapter 1: Preface............1-1 1.
  • Page 4 3. 5 Installing the Licensed Software Options ......3-11 3.5.1 Software License Key ....... 3-11 3.
  • Page 5 Appendix A: Warranty Information ........A-1 Memotec Standard Warranty Policy .
  • Page 6 Memotec Inc.
  • Page 7 List of Figures Front View of the SDM-8400 ........2-2 Distance from serial port to connected equipment .
  • Page 8 Memotec Inc.

  • Page 9: List Of Tables

    List of Tables System status LED states during normal power-up ........3-8 Chapter references per Unit Item .
  • Page 10 Memotec Inc.

  • Page 11: Chapter 1: Preface

    Preface Memotec...

  • Page 12: Product Overview

    NetPerformer SDM-8400 Hardware Installation Guide Product Overview The SDM-8400 is a data-only integrated access device that supports multiple serial ports and Ethernet. It increases serial port capacity at an enterprise network node while minimizing the number of NetPerformer units required. It can be used for high density serial port applications, central site satellite solutions and other applications requiring serial port extension.

  • Page 13: About This Document

    Preface About this Document This document, NetPerformer® SDM-8400 Hardware Installation Guide, provides the following information about the SDM-8400: • Regulatory compliance information (“Compliance Information” on page B-1) • Unpacking instructions (“Unpacking” on page 2-1) • Hardware installation instructions (“Hardware Installation” on page 3-1) •...

  • Page 14: Instructions To The Reader

    NetPerformer SDM-8400 Hardware Installation Guide 1.2.2 Instructions to the Reader Instructions to the reader include notes, cautions and warnings, which are distinguished from the rest of the text by distinctive formatting and icons. Here is an example of each: A note may contain a reference, tip or other information related to the subject NOTE: at hand.

  • Page 15: Training

    Preface These documents summarize the system specifications, software fixes and changes, and post-production documentation changes for a particular NetPer- former release. They also include firmware upgrade warnings. • NetPerformer Network Design Guide Offers valuable tips on how to design a NetPerformer application for maximum efficiency, including an analysis of data and voice traffic throughput issues and the impact of traffic flow.

  • Page 16: Changes To Console Operations

    NetPerformer SDM-8400 Hardware Installation Guide Changes to Console Operations The following change to console operations was made in NetPerformer firmware version V9.2.0 and higher. If you are familiar with earlier versions of the NetPerformer firmware, this change should be taken into consideration before you configure or manage the product.

  • Page 17: Providing Product Number To Technical Support

    Preface 1.3.2 Providing Product Number to Technical Support You may be requested to provide the product serial number when communicating with Technical Support. The product serial number is provided on the rear of the unit. See “Rear View of the Product Serial Number SDM-8400 UAC (8-port version)”...
  • Page 18 NetPerformer SDM-8400 Hardware Installation Guide Memotec...

  • Page 19: Chapter 2: Unpacking

    Unpacking Memotec...

  • Page 20: About Unpacking The Unit

    NetPerformer SDM-8400 Hardware Installation Guide About Unpacking the Unit This chapter outlines preparatory steps that should be executed before you install and configure the SDM-8400: • Selecting a location (“Selecting a Location” on page 2-2) • Preparing the site (“Preparing the Site” on page 2-4).

  • Page 21: Distance Requirements

    Unpacking 2.1.3 Distance Requirements • The SDM-8400 unit should be no more than 6 feet (approx. 2 meters) away from an easily accessible power outlet: - For the SDM-8400 UAC: 100-240VAC, 50/60Hz - For the SDM-8400 DC: -48VDC • The maximum length of user equipment connections is relative to the serial (WAN/user) port speed: Maximum distance from serial port to con- Serial port speed...

  • Page 22: Preparing The Site

    NetPerformer SDM-8400 Hardware Installation Guide Preparing the Site 2.2.1 What You Will Need For trouble-free installation of the SDM-8400 hardware make sure you have the following on hand: • The SDM-8400 base unit, with all cables and accessories you received in the product package.

  • Page 23: Chapter 3: Hardware Installation

    Hardware Installation Memotec...

  • Page 24: About The Hardware Installation

    NetPerformer SDM-8400 Hardware Installation Guide About the Hardware Installation Hardware installation of the SDM-8400 involves the following steps: • “Installing the Unit in a Rack” on page 3-3 (Optional) • “Powering Up the Unit” on page 3-5 • “Connecting the Console Terminal” on page 3-9 •...

  • Page 25: Installing The Unit In A Rack

    Hardware Installation Installing the Unit in a Rack A rackmount kit is provided with the SDM-8400 product package for optional rackmount installation of the SDM-8400 chassis (Part number KT-0020779). The SDM-8400 is 1U height without the rubber feet on the bottom of the NOTE: chassis.
  • Page 26 NetPerformer SDM-8400 Hardware Installation Guide • Screw holes for the rackmount brackets have already been made at the factory along the side of the unit chassis. Front mounting is also possible. To do this, install the rackmount bracket NOTE: to the left side of the SDM-8400 chassis when viewed from the front. Screw the other rackmount bracket to the right side of the SDM-8400 chassis, using 2 small Phillips screws and 2 washers.

  • Page 27: Powering Up The Unit

    Hardware Installation Powering Up the Unit Depending on which option was ordered, the SDM-8400 can be powered either by a DC power supply or AC power. Connecting the power cables to the chassis is a critical stage. If anything is inserted incorrectly when the unit is powered-up, it can damage the unit.

  • Page 28: Connecting The Sdm-8400 Dc To A Dc Power Source

    NetPerformer SDM-8400 Hardware Installation Guide The unit will begin power-up and system check immediately. NOTE: Warning: Do not remove the cover of the SDM-8400. The SDM-8400 unit contains no user-serviceable parts. Only a qualified technician approved by Memotec is authorized to open the unit. 3.3.2 Connecting the SDM-8400 DC to a DC Power Source The DC power connector is comprised of a three-position screw connection plug...

  • Page 29: Power Cords For Sdm-8400 Uac Unit

    Hardware Installation Follow this procedure for wiring the DC power connector: Figure 3-4: Wiring the DC connector Place the -48V wire into the first position on the left. Fasten the retaining screw (just above the opening) to secure the wire into place. Connect the return wire to the middle position.

  • Page 30: System Status On Power-Up

    NetPerformer SDM-8400 Hardware Installation Guide 3.3.3 System Status on Power-up On power-up, the SDM-8400 executes hardware initialization, program decompression and system test, which take less than one minute to complete. Follow the system status from the console (see next section) or by watch the system status LEDs on the rear panel. Table 3-1 shows the various states that the system status LEDs go through during a normal NetPerformer power-up sequence after a power-on or software reset.

  • Page 31: Connecting The Console Terminal

    Hardware Installation Connecting the Console Terminal A console cable kit is provided with the SDM-8400 product package to connect the SDM- 8400 to the console terminal. The kit includes a standard TIA-232 (V.24) straight-through cable with RJ-45 male connectors at both ends (Ordering part number: 502-0808-014) and a TIA-232 (V.24) adaptor for console terminal connection, RJ-45 female to DB-9 female (Ordering part number: 502-0635-001).
  • Page 32 NetPerformer SDM-8400 Hardware Installation Guide Ensure that the SDM-8400 unit has successfully powered up with no system status errors (see “System Status on Power-up” on page 3-8). Power the console terminal on or start your console terminal emulation program. Take note of: •...

  • Page 33: Installing The Licensed Software Options

    Hardware Installation Installing the Licensed Software Options Execute the Product License Status ( ) command at the NetPerformer console command line to install all licensed software options you have purchased for your SDM- 8400 unit. Each licensed option includes a Software Licensing Agreement. You must agree to the terms and conditions of this agreement before loading the software.
  • Page 34 NetPerformer SDM-8400 Hardware Installation Guide 3-12 Memotec...

  • Page 35: Chapter 4: Product Description

    Product Description Memotec...

  • Page 36: About Sdm-8400 Unit

    NetPerformer SDM-8400 Hardware Installation Guide About SDM-8400 Unit Item Details Unit chassis “Unit Chassis” on page 4-3 1 Ethernet port (requires customer-supplied LAN “Ethernet Port” on page 4-5 cable) 4 or 8 serial ports (require custom serial cables) “Serial Port” on page 6-2 1 console port, with console cable “Console Port”...

  • Page 37: Unit Chassis

    Product Description Unit Chassis 4.2.1 Physical Dimensions Reviewers: Please verify • Height: 4.4 cm (1.72") • Width: 42.7 cm (16.8") • Depth: 20.5 cm (8.1") for the SDM-8400 UAC and 25.4 cm (10") for the SDM-8400 DC • Weight: 2.7 kg (6 lb). 4.2.2 System Status LEDs Three system status LEDs:...
  • Page 38 NetPerformer SDM-8400 Hardware Installation Guide State Interpretation Blinking Red/Amber/ Early stage of system startup, when the bootstrap Green program is executing a hardware self-test. A software reset has occurred. Amber A Write operation to Flash memory is in progress, e.g. while saving the application after a download.

  • Page 39: Ethernet Port

    Product Description Ethernet Port 4.3.1 Port • 1 fully routed Ethernet IEEE 802.3 LAN interface • RJ-45 10/100BaseT connector • Can be configured with 2 IP addresses • Auto-detect speed, 10 or 100 Mbps • Frame types: Ethernet II, IEEE 802.2, 802.3, SNAP •...
  • Page 40 NetPerformer SDM-8400 Hardware Installation Guide The following table describes the RJ-45 pinout for the LAN port. Pin No. Usage Description Transmit (+) Output Transmit (-) Output Receive (+) Input – (not used) – (not used) Receive (-) Input – (not used) –...

  • Page 41: Console Port

    Product Description Console Port 4.4.1 Port One PC-compatible console port: • RJ-45 female connector • TIA-232 (V.24) serial interface • Autobaud asynchronous transmission, 1200, 2400, 4800, 9600, 19200, 28800, 38400, 57600 and 115200 bps The equipment you connect to the console port must operate at 9600 bps NOTE: when you first power up the SDM-8400 unit.
  • Page 42 NetPerformer SDM-8400 Hardware Installation Guide Pin No. Usage Description DTE Ready Transmitted Data SGND Signal Ground Carrier Detect Received Data DCE Ready Clear To Send Table 4-5: RJ-45 pinout for console port Memotec...

  • Page 43: Power Supply

    Product Description Power Supply The power supply is located on the right side when the SDM-8400 unit is viewed from the rear (see Figure 4-1). Depending on which option was ordered, the SDM-8400 can be powered either by a DC power supply or AC power.
  • Page 44 NetPerformer SDM-8400 Hardware Installation Guide The SDM-8400 DC has the following characteristics: • DC power connector • Voltage: -48VDC • Current: 1 Amp maximum Please refer to Chapter Safety Warnings and Precautions addressing the SDM-8400 DC when connecting the power connector to the equipment.

  • Page 45: Rackmount Kit

    Product Description Rackmount Kit One rackmount kit is supplied with the unit for mounting in a standard 19" (48 cm) rack. Replacement part number: KT-0020779. The rackmount kit includes: • 2 rackmount brackets • 4 small Phillips screws for the brackets (10-32 x 5/8) with washers Two spare screws and washers are provided.
  • Page 46 NetPerformer SDM-8400 Hardware Installation Guide 4-12 Memotec...

  • Page 47: Chapter 5: Troubleshooting

    Troubleshooting Memotec...

  • Page 48: Troubleshooting Tips

    NetPerformer SDM-8400 Hardware Installation Guide Troubleshooting Tips Symptom Possible Problem Solution Unit does not start, No power to unit Make sure power cord is properly with: plugged into the power inlet on the unit, and the power outlet on the PWR LED off wall ST LED off...
  • Page 49 Troubleshooting Symptom Possible Problem Solution Console connection Incorrect cable connection Make sure you are using the fac- does not work, with: tory-supplied console cable and terminal adaptor PWR LED green Make sure the cable is properly ST LED amber plugged into the CSL port and the AL LED any state terminal adaptor Make sure the DB-9 side of the...
  • Page 50 NetPerformer SDM-8400 Hardware Installation Guide Symptom Possible Problem Solution User equipment con- No power to user equipment Make sure AC power outlet has nection does not work power Make sure user equipment is properly plugged in and switched Incorrect cable connection Make sure you have the correct HD-26 cable for the gender and interface of the user equipment...

  • Page 51: Chapter 6: Serial Port And User Equipment Connection

    Serial Port and User Equipment Connection Memotec...

  • Page 52: Serial Port

    NetPerformer SDM-8400 Hardware Installation Guide Serial Port 4 or 8 serial ports for WAN/user traffic: • HD-26 female connector • Asynchronous speeds: 300 bps to 115.2 Kbps • Synchronous speeds: 1200 bps to 6 Mbps (6144 Kbps) without data compression; 896 Kbps link port maximum speed with data compression For further details concerning the serial port, turn to “WAN/User Port Specifications”...

  • Page 53: Connecting The User Equipment

    Serial Port and User Equipment Connection The HD-26 female connector automatically detects the interface and gender according to the type of HD-26 custom cable that is installed. For example, with a V.35/V.11 DTE cable the port will select V.35/V.11 electrical characteristics and DTE. Software configuration of these characteristics is thus not required.

  • Page 54: Wan/User Port Specifications

    NetPerformer SDM-8400 Hardware Installation Guide WAN/User Port Specifications • 1 built-in serial port, configurable as user or link, supporting V.35/V.11, TIA-232 (V.24), X.21, X.21 EU, TIA-449 (V.36) and TIA-530 interfaces • Maximum speed without compression: 6 Mbps (6144 Kbps) For a port with INTERNAL clocking, if the port speed is configured NOTE: higher than 2 Mbps (2048 Kbps), the clock speed will be 3 Mbps (3072 Kbps) or 6 Mbps (6144 Kbps), whichever is closer to the configured...

  • Page 55: Custom Serial Cable Specifications

    Serial Port and User Equipment Connection Custom Serial Cable Specifications In the following sections the Ordering part number is required for ordering NOTE: extra cables. The Stock number is printed on the cable. 6.5.1 V.35/V.11 Cables • HD-26 male connector at one end for connection to the SDM-8400 serial port •...

  • Page 56: X.21 Eu Cables

    NetPerformer SDM-8400 Hardware Installation Guide • Use the DCE female cable for connection to a male connector on the X.21 equipment (typically a DTE device) Ordering part number 161-0895-001, Stock number 502-0942-006. • Use the DTE male cable for connection to a female connector on the X.21 equipment (typically a DCE device) Ordering part number 161-0896-001, Stock number 502-0943-006.
  • Page 57 Serial Port and User Equipment Connection • Use the DCE female cable for connection to a male connector on the TIA-530 equipment (typically a DTE device) Ordering part number 161-0899-001, Stock number 502-0946-006. • Use the DB-25/DTE male cable for connection to a female connector on the TIA- 530 equipment (typically a DCE device) Ordering part number 161-0900-001, Stock number 502-0947-006.

  • Page 58: Serial Port Connector And Custom Hd-26 Cable Set Connectivity

    NetPerformer SDM-8400 Hardware Installation Guide Serial Port Connector and Custom HD-26 Cable Set Connectivity Table 6-1 below provides the pinout and directionality of signals on the SDM-8400 serial port connector and the custom HD-26 cable that connects to it.  Main Board Cable V.35...
  • Page 59 Serial Port and User Equipment Connection  Main Board Cable V.35 TIA-232/V.24 TIA-530 TIA-449/V.36 X.21 Interface Remote Loopback Local Loopback Test Indicator Call Indicator SGND 7 SGND SGND 7 SGND 19 SGND 8 Signal Ground 102a SGND 37 Common Return 102b SGND 20 Common...
  • Page 60 NetPerformer SDM-8400 Hardware Installation Guide 6-10 Memotec...

  • Page 61: Appendix A: Warranty Information

    Appendix A: Warranty Information This appendix explains the conditions of the product warranty. Memotec Inc.

  • Page 62: Memotec Standard Warranty Policy

    NetPerformer SDM-8400 Hardware Installation Guide Memotec Standard Warranty Policy This standard warranty policy sets out the sole obligation and liability of Memotec and the customer’s exclusive remedies for claims based on defects in or failure of any product sold (including software) by Memotec. This standard warranty policy replaces all other warranties, expressed or implied with respect to Products sold or services rendered by Memotec Inc.
  • Page 63 from Distributor/Business Partner. 3.Memotec will be responsible for both material and labor required to effect all repairs under terms of the warranty for the Standard Warranty Period (see section below for Standard Warranty Period for specific Memotec product lines), providing the Product is returned to Memotec as specified above. 4.During the Standard Warranty Period, the Distributor/Business Partner or end- user may return defective parts for replacement at no charge (except shipping to Memotec), in lieu of returning the complete Product.
  • Page 64 NetPerformer SDM-8400 Hardware Installation Guide 11.Memotec is not responsible for any storage fees that shipping companies may charge nor for any delay caused by lack of information on Product that is returned. 12.The Distributor/Business Partner (or direct purchaser) is responsible for all custom and shipping fees related to the returned Product.

  • Page 65: Appendix B: Compliance Information

    Appendix B: Compliance Information Memotec Inc.

  • Page 66: Regulatory - Compliance And Agency Approval

    NetPerformer SDM-8400 Hardware Installation Guide Regulatory – Compliance and Agency Approval The SDM-8400 complies with or has obtained Regulatory Agency approval at least against the following standards: SDM-8400 UAC FCC CFR 47 Part 15 EMC - Emission AS/NZS CISPR 22 EN 55022 (2010) EN 55024 (2010) EMC -Immunity...

  • Page 67: Compliance And Regulatory Statements

    Compliance and Regulatory Statements EU Directives 1999/5 and 2011/65 DECLARATION OF CONFORMITY declare under our sole responsibility that the NetPerformer product: SDM-8400 Consisting of Model SDM-8400 UAC to which this declaration relates, is in conformity with: 1- All applicable essential requirements following the provisions of the European Directive 1999/5/EC.
  • Page 68 NetPerformer SDM-8400 Hardware Installation Guide MEMOTEC vakuuttaa täten että NetPerformer SDM-8400 UAC tyyppinen laite • on direktiivin 1999/5/EY, 2011/65/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen. Hierbij verklaart MEMOTEC dat het toestel NetPerformer SDM-8400 UAC in • overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG, 2011/65/EG.

  • Page 69: Marking

    MEMOTEC tímto prohlašuje, že tento NetPerformer SDM-8400 UAC je ve • shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES, 2011/65/ES. Šiuo MEMOTEC deklaruoja, kad šis NetPerformer SDM-8400 UAC atitinka • esminius reikalavimus ir kitas 1999/5/EB, 2011/65/EB Direktyvos nuostatas. Ar šo MEMOTEC deklarē, ka NetPerformer SDM-8400 UAC atbilst Direktīvas •...

  • Page 70: En55022 And Cispr22 Statement

    NetPerformer SDM-8400 Hardware Installation Guide List of countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the UK. EN55022 and CISPR22 Statement The SDM-8400 UAC is a Class B product.

  • Page 71: Industry Canada Statements

    Industry Canada Statements SDM-8400 UAC This digital equipment does not exceed Class B limits for radio noise emissions for digital apparatus, set out in Radio Interference Regulation of the Industry Canada. Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps necessary to correct the interference.

  • Page 72: Environmental Information

    NetPerformer SDM-8400 Hardware Installation Guide Environmental Information Waste Electrical and Electronic Equipment – WEEE The WEEE (Waste Electrical and Electronic Equipment) legislation aims to raise the level of recycling of electrical and electronic equipment and to encourage designers to create products with recycling in mind. The NetPerformer equipment that you bought has required the extraction and use of natural resources for its production.

  • Page 73: Safety Warnings And Precautions

    Safety Warnings and Precautions WARNING: Warnung Avertissement Access to the interior of Der Zugang ins Innere Seul un spécialiste doit this unit shall be made des Gerätes ist nur einem avoir accès à l'appareil. only by a qualified techni- fachlich qualifizierten cian.

  • Page 74: Making Changes Or Modifications

    NetPerformer SDM-8400 Hardware Installation Guide Making Changes or Modifications Any changes and modifications not expressly approved CAUTION: ill void any compliance and regulatory approval, Memotec Inc. w and will void the user’s authority to operate the equipment. B-10 Memotec Inc.

  • Page 75: Index

    Index Access methods Dimensions ACT LED Distance requirements on LAN port AL LED Auto-detection Environmental tolerances console port speed Ethernet ports gender Front view Cables Functional overview console port LAN port permitted length serial port Hardware TIA-232 (V.24) chassis TIA-449 (V.36) HD-26 cables TIA-530 connectivity...
  • Page 76 Index during power-up Returning the unit interpreting problems LAN port LINK Safety warnings Sales contacts Serial number system status Serial ports LINK LED cables Location specifications Site preparation Size requirements Modem Solutions to common problems startup setting Speed console port LAN port, viewing ST LED Network management access methods...
  • Page 77 NetPerformer SDM-8400 Hardware Installation Guide Index-3...
  • Page 78 For local offices and sales representatives, please visit our website: www.memotec.com Memotec Inc. 7755 Henri Bourassa Blvd. West Montreal, Quebec Canada H4S 1P7 Tel.: (514) 738-4781 FAX: (514) 738-4436 www.memotec.com...

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