Changes To Console Operations; Technical Support - Comtech EF Data Memotec NetPerformer SDM-8400 Hardware Installation Manual

NetPerformer SDM-8400 Hardware Installation Guide
1.3

Changes to Console Operations

The following change to console operations was made in NetPerformer firmware version
V9.2.0 and higher. If you are familiar with earlier versions of the NetPerformer firmware,
this change should be taken into consideration before you configure or manage the
product.
The way you access the NetPerformer console now allows multiple user profiles.
However, the default
for this login remains
For full instructions on setting up user profiles, refer to the Quick Configuration module of
the NetPerformer Reference Guides.
1.3.1

Technical Support

Memotec Technical Support is designed to meet your full range of support needs. From
basic service to mission-critical support, we are committed to ensuring your success with
NetPerformer products. By employing state-of-the-art products and the latest technologies
available, we provide some of the fastest, most efficient service in the industry.
Our entire support organization is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
You can contact Technical Support by calling or sending email to our helpdesk facilities:
Be prepared to provide the following information:
1-6
LOGIN
SETUP
• Telephone: +1 514.738.4781 during regular business hours, EST (GMT-05:00)
• Email: MemotecSupport@memotec.com
• Your name
• Company name
• Your location
• Telephone number
• Product serial number (see next section)
• Detailed problem description
• Remote access to the troubled unit via Telnet or dial-up modem.
is now instead of
ADMIN
.
and the default
ACT PASSWORD
Memotec