Test Results - Avaya 96x1 Series Application Notes

reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya's telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for headset interfaces, different manufacturers utilize different
headset interfaces with their telephones. Therefore, any claim made by a headset vendor that its
product is compatible with Avaya telephones does not equate to a guarantee that the headset will
provide adequate safety protection or audio quality.
2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
 Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
 Placing and receiving calls to and from internal extensions to verify two-way audio.
 Placing and receiving calls to and from the PSTN to verify two-way audio.
 Hearing ring back tone for incoming and outgoing calls.
 Toggling between handset, speakerphone, and headset.
 Answering and ending calls using the call control button on the headset.
 Using the volume control buttons on the headset to adjust the audio volume.
 Using the mute control button on the headset to mute and un-mute the audio.
 Put the call on hold and retrieve it.
For the serviceability testing, the 96x1 Series IP Deskphone was restarted to verify proper
operation of the headset after the reboot was completed.
In addition to DevConnect Compliance Testing, Acoustic Testing of the SD Pro 1/Pro 2/Office
and DW Pro 1/Pro 2/Office headsets using the CEHS-AV03 Adapter has also been completed by
Avaya. The recommended profile for use with these headsets is profile #8. For a detailed list of
recommended headsets, and directions on assigning a headset profile, see Avaya 96XX Series IP
Deskphone and H100 Video Collaboration Station Headsets Profiles, available on
support.avaya.com.

2.2. Test Results

Testing was completed successfully with following observation:
 Pressing the HEADSET button on the phone does not activate the headset. The user
needs to activate the headset by pressing the Call Control button on the headset, i.e. for
call control, the user should use the Call Control button on the headset instead of the
HEADSET button on the phone.
 If the far end hangs up the call, the call is disconnected but the headset is still active and
the blue light at the base is still on. The user needs to manually deactivate the headset.
PM; Reviewed :
SPOC 10/7/2015
Solution & Interoperability Test Lab Application Notes
©2015 Avaya Inc. All Rights Reserved.
3 of 14
CEHS03-96x1-64