Avaya 9650 User Manual
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Avaya 9650 User Manual

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®
Avaya one-X
Deskphone Edition for 9650
and 9650C IP Telephone User Guide
16-600911
Issue 5
March 2012

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Summary of Contents for Avaya 9650

  • Page 1 ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide 16-600911 Issue 5 March 2012...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 See the Avaya Support Web site: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support Web site: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Putting a call on hold..........................30 Making a call............................. 31 Making an emergency call........................ 31 Clearing a number..........................32 Redialing a number.......................... 32 Using voice dialing........................... 32 ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 6 Chapter 14: About Logging In and Logging Out.............. Logging in to your deskphone extension....................61 Logging in as a guest user........................62 Logging out of your deskphone extension....................62 Index............................. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 7: Chapter 1: Introduction To The 9650/9650C Deskphone

    The 9650C has a color display, but is otherwise essentially the same as the 9650. All the functions and features described in this user guide might not be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator.
  • Page 8 Introduction to the 9650/9650C Deskphone The following table provides button/feature descriptions for the 9650/9650C deskphone. Name Description USB Port Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source;...
  • Page 9 Press Volume to adjust the volume of the handset, headset, speaker, and ringer. Mute Press Mute to mute a call in progress. To take a call off mute, press Mute again. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 10: About Application Buttons, Navigation And Softkeys

    For example, in addition to bridged extensions on your Aux buttons, your administrator may also assign frequently-used features like Send All Calls, Directory/Next/Make Call, or Call Forwarding to Aux buttons. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 11: About Icons

    End of a list; scroll up to see choices. Beginning of a list; scroll down to see choices. The call in progress is muted. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 12: Telephone Stand

    You need a small screwdriver to lift the tab after it is reversed. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 13: Chapter 2: Avaya Menu

    Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you: Note: The menus and sub-menus that appear depend on how your extension was administered.

  • Page 14: Options & Settings

    Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 15: Setting Go To Phone Screen On Ringing

    Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 16: Changing The Voice Dialing Setting

    Changing the voice dialing language Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 17: Setting Redial Options

    You can set your call settings to display the duration of calls. You can turn the call timer display on or off. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 18: Configuring Visual Alerts

    Voice Dialing feature gets its input from the Speaker or the Headset. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 19: Setting Contact Names To Display During Calls

    Adjusting the brightness or contrast of the display Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 20: Turning Button Click Sounds On And Off

    Off. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 21: Turning Large Text On Or Off

    8. Press Save. Changing the ring pattern Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 22: Changing The Display Language

    5. Press Select or OK. 6. Select Language. 7. Select a display language. 8. Press Select or OK. 9. Press Yes to confirm the selected language. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 23: Personalizing Button Labels

    Press More then Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.

  • Page 24: Selecting Handset Audio Equalization

    Audio Opt. is standard audio performance, regardless of what your administrator has chosen. HAC Opt. is “Hearing Aid Compatibility” performance. 7. Press Save. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 25: Browser

    If you have any questions, contact your system administrator. Access the browser through the Avaya Menu. If you do not see the Browser option on the Avaya Menu, Web applications are not available for your deskphone.
  • Page 26 Avaya Menu ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 27: Chapter 3: About Features

    1. From the Phone screen, scroll right to access the Features menu, select Directory, and press Select or OK. Or, press the Directory Aux button. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 28: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 29: Chapter 4: Answering And Making A Call

    Go to Phone Screen on Ringing option to Yes. See Setting the Go to Phone Screen on ringing option on page 0 ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 30: Answering A Call To A Bridged Extension

    The phone might display a hold timer when you put a call on hold.For more information, see Configuring call timers on page 17. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 31: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 32: Clearing A Number

    To make voice-initiated dialing available each time you access your contacts, see Changing the voice dialing setting on page 16. To change the language you want ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 33: Calling A Person From The Contacts List

    For example, if you added John Smith to your contacts List as “Smith, John”, start typing his last name rather than his first name. Each time you press the dialpad, the ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 34: Calling A Person From The Call Log

    2. To edit the number, press the Bksp softkey to erase the previous character, one character at a time. To remove the entire number, press Clear. 3. Press Call or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 35: Chapter 5: Muting A Call

    If a call is on mute and you switch between the handset, headset, or speakerphone, the mute is turned off. When the call is muted, the Mute button light is on and the top line displays the Mute icon. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 36 Muting a call ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 37: Chapter 6: Transferring A Call

    4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 38 Transferring a call ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 39: Chapter 7: About Forwarding Calls

    The features are also listed on the Forwarding features menu. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 40 2. Enter the number to which you want to forward your calls as the destination. and the associated LED lights. 3. Press Select or OK to turn the call forwarding feature off if it is already on. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 41: Chapter 8: Using The Conference Feature

    4. Press Resume or the line button or the Aux button or OK to take the call off hold. 5. Press Join to add the person to the conference call. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 42: Putting A Conference Call On Hold

    This feature is applicable only for a conference call of the AST 1 type. Procedure 1. From the Phone screen, select your active call. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 43: Dropping A Person From A Conference Call

    This feature is not available on all systems. Procedure 1. From the Phone screen, select your active call. 2. Press Details. 3. Select the person you want to drop. 4. Press Drop. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 44 Using the conference feature ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 45: Chapter 9: Aux Buttons And Bridged Lines

    The ringing line is selected automatically. If you are on another call when a call comes in to a bridged line, you have to select the ringing line. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 46: Joining A Call On A Bridged Line

    3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log History list. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 47: Chapter 10: Using The Contacts Feature

    2. Press New if this is your first contact list entry, or press More then New if you already have entries in your contact list. 3. Enter the name using the dialpad. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 48 You can add up to two additional numbers for this contact, but you can designate only one number as primary. 10. Press Save or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 49: Editing A Contact

    3. Press More > Delete. 4. Press Delete to confirm or Cancel to cancel. 5. Touch Delete again to confirm or Cancel to cancel the deletion. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 50 Using the contacts feature ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 51: Chapter 11: Using Usb Flash Drives With Your Phone

    Contacts list of your deskphone to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses. For information on this tool, ®...

  • Page 52: Overwriting Contacts List With An External File

    4. Review the statistics displayed, which show the number of valid and invalid entries, and if applicable, the number of entries that exceed the 250 contact phone limit. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 53: Copying Your Contacts List To A Usb Flash Drive

    2. Scroll down to Use contacts file while present. 3. Press Select or OK. 4. Press OK to access the contacts list on your USB flash drive. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 54: Using Pictures From Your Usb Device As A Screensaver

    Note: If you disconnect the USB device from the telephone, the standard screensaver replaces your pictures after the designated idle period. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 55: Chapter 12: Call Log

    See About icons on page 11 for a description of the icons. 3. Scroll up or down to view the entries on the list. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 56: Viewing Call Log Details

    4. Edit the name and telephone number, if necessary. 5. Press Save. Removing an entry from the Call Log Procedure 1. Press Call Log. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 57: Clearing All Entries From The Call Log

    To turn off logging your calls, select Log Calls. To turn logging of bridged lines on or off, select Log Bridged Calls. 7. Press Change or OK to turn call logging on or off. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 58 Call Log 8. Press Save. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 59: Chapter 13: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 60 Receiving your messages ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 61: Chapter 14: About Logging In And Logging Out

    Log in from the initial screen when it prompts you for your extension. Procedure 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter or OK. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

  • Page 62: Logging In As A Guest User

    1. Press Avaya Menu. 2. Scroll down and select Log Out. 3. Press Log Out or OK. 4. Press Log Out to confirm. ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 63: Index

    Call Log ..............clearing entries ............. adjusting contrast ..........removing an entry ..........viewing details ............Call Settings ............... changing voice dialing language ......Edit dialing ............® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 64 ..........answering ............. directing to multiple telephones ......Incoming Calls ............answering ............. Bridged Line ............Phone Screen Options on calling ....... ® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...
  • Page 65 USB pictures ..........Visual Alerts ..............SENDALL ..............configuring ............Voice dialing ............... changing setting ........... Voice mail, logging in ..........Telephone display icons ..........about ..............® Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012...

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